Business Banking Specialist

WNB Financial; Altoona (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

WNB Financial is seeking a detail-oriented loan support specialist to assemble and process business loan files, upload loans into the core system, and finalize closings. You will handle payments, updates to collateral tracking, and client communications while complying with banking regulations.

The role emphasizes accurate data entry, strong organizational skills, and professional interaction with clients and staff.

Qualifications

• High school diploma or equivalent with business coursework preferred.
• 1+ years of customer service or administrative experience in banking required.
• Courteous and professional customer service attitude; strong verbal and written communication.
• Computer function, typing and data entry skills; strong organization and follow-up.
• Ability to work under time pressure and with confidential information.

Responsibilities

• Originate and process loan documentation.
• Process payments and advances; update collateral tracking.
• Close and organize loan files; provide service in person, on the telephone, and via e-mail.
• Assist clients with inquiries and problem resolution.

Skills

Customer service

Administrative experience

Communication skills

Data entry

Time management

Education

High school diploma or equivalent

Associate’s Degree in accounting or business

Tools

Silverlake core system

Job description

Description

Assembles business loan files, uploads loans into computer system, and finalizes loan closings. Processes payments and advances, maintains and updates collateral tracking, prepares client correspondences, and assists clients with inquiries and problem resolution. Understands and completes job responsibilities in accordance with federal and state regulations.

Essential Functions:

Originate and Process Loan Documentation 65%

• Prepares & orders all necessary loan documentation
• Assembles & scans commercial loan files
• Uploads new loans, renewals, and participations into core system

Loan & File Maintenance 30%

• Processes and posts in-house and participation payments and advances; prepares wire requests
• Completes loan maintenance and loan read back
• Updates collateral tracking
• Monitors insurance documentation and UCC filings
• Prepares and sends “paid-off loan” correspondences and documentation
• Closes and organizes loan files
• Provides service in person, on the telephone, and through e-mail

Additional Duties and Responsibilities 5%

• Other job duties as assigned necessary to carry out the responsibilities of this position
• Participates in internal and external training and development opportunities as required

Requirements

Work Relationships and Scope:

Regular contact with clients and co-workers. Works with highly confidential business and client information. Occasionally participates in bank committees and events.

Performance Dimensions:

Quality, accuracy, reliability, thoroughness and timeliness of work performed and services provided to clients and co-workers; strong attention to detail; customer satisfaction with services provided; meets established deadlines; keeps Bank and client information confidential; demonstrates friendly and helpful approach and attitude toward internal and external clients. Effectively communicates and develops good working relationships with all co-workers and clients; professional workplace appearance and conduct; honesty and integrity in all client and co-worker communications; reliability in reporting to work regularly and on time; understands Bank policies and procedures and applicable state and federal regulations. Participates in training and appropriate professional development. Multi-tasks and effectively manages varying duties throughout the workday. Demonstrates professionalism, commitment to the job, and loyalty to the Bank.

Knowledge, Skills and Abilities:

High school diploma or equivalent with emphasis in business coursework required, Associate’s Degree with accounting or business emphasis preferred. A minimum of 1+ years of customer service or administrative experience within the banking industry required. Must possess courteous and professional customer service attitude; excellent verbal and written communication skills; ability to maintain the integrity of highly confidential client and Bank information. Must possess computer function and typing and data entry skills; strong organization and follow-up skills; basic mathematical skills up to and including fractions; legible handwriting. Must possess ability to deal effectively with time pressures and stress that can change hourly depending on level of client activity; effective problem solving and research skills.

Working Conditions:

Work is performed largely in an office environment with minimal chance for personal injury. Regular mental and visual concentration for computer usage required. Occasional out-of-town and overnight business travel (air or auto) is required for business and education. Regular use of telephone. Frequent repetitive use of keyboard for approximately 6 hours per day. Frequent repetitive fingering of documents. Requires ability to receive and provide detailed information through verbal and written communication. Requires near and mid-range vision. Will alternate sitting, standing, and walking throughout work shift. Bend, kneel, turn, lift and carry up to 20 pounds of documents and office supplies. Climb stairs. Occasional exposure to significant work pace. Work is performed generally during regular business hours with minimal expectation of overtime.

Equipment Used:

Operates personal computer in a Windows environment for word processing, spreadsheets, e-mail, internet, and other bank specific software. Operates core systems on Silverlake. Utilizes a variety of office equipment including computer printer, typewriter, ten-key calculator, fax, copy machine, and multi-line telephone.

Acknowledgement:

I understand that this job description describes the general nature and level of work performed by co-workers assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job, and does not create an employment contract. I also understand that I may be required to perform other job-related duties as requested by management. All requirements are subject to change over time, within management’s sole discretion, and to possible modification to reasonably accommodate qualified individuals with a disability.