Business Banking Relationship Manager - Virtual Client

PNC; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision coverage

401(k) with company match

Pension and stock purchase plans

Job summary

PNC seeks a Business Banking Virtual Relationship Manager to manage a large, remote book (400+ clients) in the $2–10MM segment, driving growth with outbound calls and data-driven insights.

You’ll identify client needs, present PNC’s comprehensive financial solutions, and collaborate across markets to expand relationships while ensuring risk controls and compliance.

Qualifications

• Experience building relationships with small businesses and managing a sales-driven book of business.
• Ability to analyze client needs and tailor financial solutions across credit and non-credit products.
• Proven skills in virtual client engagement, outbound calling, and driving revenue growth.

Responsibilities

• Manage a large book of business (400+ clients) in the $2–10MM segment.
• Sell effectively in a virtual environment and leverage technology to stay organized.
• Grow share of wallet and deepen client engagement across markets.
• Identify customer needs and present PNC's full range of products and services.
• Coordinate implementation of non-credit products and services and manage risk.

Skills

Client Outreach

Content Development

Credit Products

Customer Engagement

Customer Loyalty

Customer Solutions

Identifying Sales Opportunities

Relationship Management

Small Businesses

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

This is a sales and relationship management position. Consideration will be given to those who have several years of business banking relationship management experience in working with businesses in the 2 - 10MM in annual revenue.

The RM Virtual position manages a large book of business (400+ clients) in the $2-10MM segment. The objective is to maintain and grow the book of business. The role involves significant outbound calling, identifying business needs, and driving new opportunities within assigned relationships. Success requires the ability to sell effectively in a virtual environment, leverage technology quickly, and stay highly organized given the volume and pace. Candidates should be comfortable working with large sets of metrics, maintaining accountability, and operating in a monitored environment due to the role’s structure. Books of business are typically on one time zone but may not be territory-concentrated. Analyzing business tax returns and structuring small business loans are a plus.

While titled "virtual," the role is remote. There will be some annual travel expectations for team meetings, and the hiring manager will review specific onsite requirements during the interview process.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• The Business Banking Virtual Relationship Manager is a regionally located, centrally focused sales position working within multiple markets.
• This individual utilizes strong virtual communication skills in lieu of in-person meetings to manage existing clients.
• This role is responsible for growing share of wallet with existing clients.
• Identifies customer needs to help them succeed financially by presenting the full range of PNC's products and services.
• Provides ideas and insights based on understanding of the client's needs and their financial well-being while focusing on increasing client engagement and loyalty.
• Remotely develops and manages clients across multiple markets, aimed at growing sales, increasing revenue and deepening share of wallet in an effort to transition them to primary clients.
• Coordinates the implementation and documentation of non-credit products and services.
• Leverages knowledge of the industry and market to prioritize efforts.
• Manages the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Collaborates with Virtual RM team to share best practices and opportunities.
• Leverages Small Business sales development partners to engage in effective client outreach.
• Utilizes technology to enhance client engagement and loyalty through multiple channels of communication.
• Effectively manages risk/return in accordance with PNC's risk profile and drives quality for existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.

PNC Employees expectations

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Client Outreach, Content Development, Credit Products, Customer Engagement, Customer Loyalty, Customer Solutions, Identifying Sales Opportunities, Relationship Management, Small Businesses

Competencies

Business Acumen, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Selling., Tech Savvy

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

Spanish Speaking - Preferred

Application Window

Generally, this opening is expected to be posted for two business days from 09/15/2026, although it may be longer with business discretion.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

Paid Time Off

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

Visit pnc thrive for more details

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.