Business Banking Relationship Manager - Charlotte, NC

Bank of America; Charlotte (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Bank of America in Charlotte, NC seeks a skilled Small Business Relationship Manager to drive growth and deepen client relationships. The role focuses on delivering comprehensive financial solutions for businesses with revenues up to $20 million, while expanding opportunities through prospecting and external referrals.

You will engage with partners across Merchant, Treasury, and Business Banking to provide credit-informed advice and digital capabilities, aligning with risk management and sales

Qualifications

• Experience in consultative sales in financial services or B2B sales.
• Ability to interpret financial statements and identify levers to improve outcomes.
• Willingness to prospect and grow the client base.

Responsibilities

• Manage end-to-end client journey to deliver client needs and drive sales opportunities while mitigating risk.
• Identify and refer specialized small business opportunities and solutions to clients while conducting small business relationship reviews.
• Deliver a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time.
• Foster relationships with key partners to increase small business opportunities.
• Advise small business owners on credit, solutions, and digital capabilities to meet goals.
• Support execution of the sales delivery model to grow bank's Small Business segment.
• Coach and deliver feedback to associates and clients while maintaining client- and employee-centric culture.

Skills

Consultative sales

Relationship management

Financial analysis

Prospecting

CRM proficiency

Communication

Team collaboration

Credit knowledge

Negotiation

Risk management

Education

Bachelor's Degree in Business, Finance, Economics or related field

High School Diploma or GED

Tools

CRM platforms

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for providing comprehensive financial solutions to businesses with annual revenues up to $20 million while actively managing and deepening relationships with high value and opportunity clients. Key responsibilities include supporting growth of the profitability of the business banking customer base, identifying, developing, and driving results, and acquiring new client opportunities through prospecting, networking, and developing external referral sources. Job expectations include opening core business accounts while adhering to procedural guidelines.

Responsibilities

• Manages the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk
• Identifies and refers specialized small business opportunities and solutions to clients while conducting small business relationship reviews
• Delivers a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time
• Fosters relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities
• Leverages knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long-term business goals
• Supports execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment
• Coaches, develops, guides, and delivers feedback to associates and clients while embodying a client and employee-centric culture

Required Qualifications

• Has proven success in consultative sales in financial services and/or business-to-business sales
• Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers
• Is passionate about outside sales and enjoys spending time prospecting
• Is motivated to enhance existing relationships and exceed sales goals
• Can analyze financial conditions of clients and industry trends
• Can understand and interpret financial statements and cash flow analysis
• Has excellent communication skills and demonstrated leadership ability
• Enjoys partnering and negotiating with a team of bank employees to solve client issues
• Demonstrated management of a client portfolio with focus on relationship development and deepening
• Thorough knowledge of small business financial products and services
• Familiarity with CRM platforms and other banking systems

Desired Qualifications

• Community leadership experience
• Strong computer skills with an ability to multitask in a demanding environment
• Bachelor's Degree in business, finance, economics or related field or seven years of relevant work experience

Skills

• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Pipeline Management
• Credit Documentation Requirements
• Financial Analysis
• Oral Communications
• Prioritization
• Written Communications
• Coaching
• Interpret Relevant Laws, Rules, and Regulations
• Prospecting
• Risk Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40