Business Banking Relationship Manager

KeyBank; Hartford (CT); On-site; USD 80,000 - 150,000; Full time

Job summary

KeyBank in Hartford, CT, seeks a Business Banking Relationship Manager to serve as the trusted advisor and primary contact for business clients, introducing a full range of core banking products and solutions. You will acquire new relationships and grow existing ones while demonstrating strong risk management and regulatory awareness.

You will educate clients on cash management, payments, equipment finance, and other capabilities, build a cross-functional COI network, and coordinate with Credit

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 3 years in small business/commercial lending.
• Minimum 1 year cross-selling experience and meeting sales goals.

Responsibilities

• Serves as the trusted financial advisor and primary contact for clients.
• Drives growth by understanding client business and industry trends.
• Educates clients on Key's capabilities and products (cash management, payments, equipment finance).
• Maintains active prospecting and COI referrals.
• Assembles cross-functional teams to address requests and opportunities.
• Partners with Credit and manages risk in the portfolio.
• Leads credit processes and ensures asset quality.
• Complies with KeyBank policies and procedures.

Skills

Client relationship management

Sales skills

Credit risk understanding

Strategic problem solving

Financial analysis

Cross-selling experience

Education

Bachelor's Degree or equivalent experience

Job description

Location

225 Asylum Street, Suite 1910, Hartford Connecticut

Job Summary

The Business Banking RM Serves as the relationship manager and financial advisor to clients, introducing a full range of core Business Banking products, differentiated capabilities, and comprehensive solutions to meet client needs and exceed customer service expectations. This role focuses on acquiring new relationships and managing and growing existing client relationships. Our bankers are expected to demonstrate strong risk management acumen, including credit, operational, and compliance risks, to act as the first line of defense in adhering to KeyBank's profitability standards and moderate risk profile.

Essential Functions

• Serves as the trusted financial advisor and business partner to clients, functioning as the Business Banking client "expert" and primary contact for most client-related matters.
• Drives focused growth and business development by creating and maintaining a clear and holistic understanding of the client's or prospect's business/industry; analyzes data and relevant client business and industry trends.
• Provides and educates the client on Key's capabilities and how KeyBank products can help impact their business (cash management, payments, equipment finance, etc.).
• Maintains an active prospecting effort, including identification, qualification, and calling; develops an active Center of Influence (COI) referral network.
• Assembles cross-functional teams to quickly respond to customer requests when not able to address requests personally. Knows when and how to bring in teams of experts and identify cross-sell opportunities.
• Continuously improves functional/technical sales and credit expertise and transfers this knowledge to team members; partners effectively with Credit as the first level sponsor for credit decisions.
• Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring, and portfolio management activities; assures accurate risk assessment of assigned portfolio.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• Bachelor's Degree or equivalent experience (required)

Work Experience

• A minimum of 3 years' experience in a small business/commercial lending environment. (required)
• A minimum of 1 year of experience in cross-selling products and an ability and track record to meet or exceed aggressive sales goals (required)

Skills

• Ability to build trust by taking a client centric approach
• Deploys a long-term, innovative approach to problem solving and decision making with clients to build the relationship and generate solutions
• Demonstrates expertise within defined industry or geography (vertical/sub vertical) and within product set
• Exhibits a relentless focus on creating and driving revenue growth and generating results
• Understanding of financial, operational, and strategic drivers of client organizations to provide relevant and impactful banking solutions.
• Uses structured sales methodologies, principles and practices without losing sight of the client and environment
• UnderstandsKey's risk culture and effectively manages risk/reward trade-offs

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

PhysicalDemands

• GeneralOffice - Prolongedsitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to10lbs.

Travel

• Occasional travel to include overnight stay.

COMPENSATION AND BENEFITS

• This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differuponbasedon variousfactors,includingbutnotlimitedto skills—toonly. Compensationforthisrolemayincludeeligibilityforincentivecompensationthatto...
• Keyhas implemented an approach to employee workspaces which prioritizes in‑office-> ...

Job Posting Expiration Date: 12/18/2026

KeyCorp is an EqualOpportunityEmployer committedto sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to racecolorreligionsex sexual orientation gender identity, n