Business Associate - Rovery Room - Fulltime Evenings

Yale New Haven Health; Bridgeport (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Yale New Haven Health's Bridgeport Hospital is seeking a reliable administrative associate to support patient services and medical records management. The role emphasizes accuracy, confidentiality, and courteous communication with patients and staff.

In this full-time position, you will handle front desk tasks, coordinate with care teams, and ensure a smooth patient experience while adhering to HIPAA regulations and hospital standards.

Qualifications

• High school diploma or equivalent; secretarial coursework preferred.
• Minimum of 6 months work experience, preferably in healthcare.
• Excellent communications and organizational abilities; strong multitasking.
• Demonstrated proficiency with computers and keyboarding; ability to learn new systems.

Responsibilities

• Provide service excellence and professional greeting to patients and staff.
• Maintain and organize medical records and documents with HIPAA compliance.
• Communicate information timely and accurately within care teams.
• Support operations to ensure a clean, compliant, and patient-centered environment.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Time management

Computer literacy

Typing speed

Education

High school diploma or equivalent

Secretarial coursework

Tools

Computer software

HIPAA compliance

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient’s specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patient’s care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.

The Business Associate in cooperation with members of the patient care team achieves desired outcomes in the following areas: Service Excellence, collaboration and teamwork, technical expertise, positive impact and problem solving. Additional activities may be at the request of the department and/or Manager to ensure safe effective and efficient operations of the facility. Patient and family centered care (PFCC) at BH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity, and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff, and support department personnel. Adheres to the "Is there anything else I can do for you?" customer service pledge and promotes a positive work environment.

EEO/AA/Disability/Veteran

Responsibilities

• 1. Service Excellence - Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "Is there anything else I can do for you?" customer service excellence pledge.
  • 1.1 Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, pleasant and professional manner at all times, including while using the intercom.
• 2. Collaboration and Teamwork - Assures that information is communicated in a timely, sensitive and effective way; follows through on responses as appropriate.
  • 2.1 Demonstrates sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff.
• 3. Technical Expertise - Proficient skill on all computer applications and telecommunication systems. Maintains all medical records and other materials related to medical status and patient care. Observes strict confidentiality within HIPAA regulations.
  • 3.1 Receives, distributes, processes, files and maintains all patients' medical records and other documents relating to medical status and patient care maintaining strict confidentiality at all times.
• 4. Positive Impact on Practice/Problem Solving - Exhibits behaviors demonstrating responsibility for creating a positive work environment. Recommend reasonable solutions to address problems.
  • 4.1 Ensure environment is always regulatory ready, regulatory compliant, including maintaining a clean, comfortable environment for patients, families, friends and coworkers.

Qualifications

EDUCATION

High school diploma or equivalent; secretarial coursework preferred.

EXPERIENCE

Minimum of 6 months work experience, preferably in a healthcare setting.

LICENSURE

N/A

SPECIAL SKILLS

Excellent communications, interpersonal, organizational skills and ability to multitask and manage time effectively. Ability to read computer screens, forms and other documents and follow written and oral instructions. Ability to write clearly and legibly. Demonstrated competency with computers and keyboarding skills. Ability to work in a fast-paced, changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical crises on the unit and otherwise stressful situations and interactions) with sound judgement and excellent customer relations skills. Possess the ability to maintain composure in stressful situations. Demonstrate a caring, positive attitude towards patients and families.

PHYSICAL DEMAND

Ability to lift a minimum of 40 pounds. Consistent use of body mechanics. Work involves sitting in a chair for long periods of time, stands and walks through department or facility as required.

YNHHS Requisition ID

195953

Position Overview

Monday-Friday 2pm-10:30pm, weekend coverage as needed