Business Associate-Radiation Oncology

Advocate Health Care; Palos Township (IL); Sur place; USD 29 000 - 43 000; Plein temps

Avantages offerts par ce poste

Health and welfare benefits

Paid time off

Educational Assistance Program

Flexible Spending Accounts

Résumé du poste

Advocate Health Care is seeking a full-time Registration/Office Support role in the Oncology: Radiation department. The position requires 40 hours per week with a pay range of $20.80 to $31.20 per hour.

Responsibilities include patient check-in, data entry, insurance verification, and coordination with technologists. Qualifications include a high school diploma, 2–3 years in hospital registration or billing, experience with the Allegra system, strong medical terminology, and customer service

Qualifications

• High School diploma or equivalent; 2-3 years hospital registration, billing or collection experience.
• Knowledge of Allegra system preferred; strong medical terminology background.
• Certification in medical terminology within one year of employment recommended.
• Customer service experience preferred; knowledge of third party payors beneficial.

Responsabilités

• Answer telephone in a timely manner with professional etiquette and greet patients.
• Deliver completed requisitions/paperwork to technologist area; file and distribute per policy.
• Assist with scheduling/registration process improvements as directed by manager.
• Maintain cleanliness and organization of the work area.
• Data entry and processing of radiology orders and patient information.
• Register outpatients into Allegra System; verify insurance information and scans.
• Support technologists and nursing staff in delivery of patient care; ensure safety and confidentiality.
• Attend department staff meetings and participate in service excellence initiatives.

Connaissances

Telephone etiquette

Customer service

Data entry

Medical terminology

Communication

Attention to detail

Formation

High School diploma

2-3 years hospital registration, billing or collection experience

Allegra system knowledge

Medical terminology certification within 1 year

Outils

Allegra System

RIS system

Description du poste

Department: 37303 Advocate Christ Medical Center - Oncology: Radiation

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Days; occasional weekend day

Pay Range: $20.80 - $31.20

Major Responsibilities:

• 1)Answers telephone in a timely manner, utilizing appropriate telephone etiquette. Greets and acknowledges patient and family members in a professional and welcoming manner. Coordinate incoming and outgoing calls including recording and reporting of pages and messages. Assists with “Call” report findings to physician/office. Participate in calling patients to confirm appointment times and or call-backs.
• 2)Delivers completed requisitions/paperwork to technologist area in a timely manner. Assure that paperwork is filed and/or distributed according to policies and procedures in a timely manner. Accurately Complete 100% of paperwork in timely manner.
• 3)Participate in trouble-shooting activites and implement corrective action plans as directed by manager. Participate in providing recommendations to manager to improve scheduling/registration process.
• 9)Maintain cleanliness and organization of immediate work area
• 4)Assure that computer system paperwork is of high quality so that it can be read without problems. Assure that required reports are completed in a timely manner and distributed to identified person(s).
• 5)Data entry activities as required.
• 6)Participate in inventory ordering and distribution of department supplies. Match goods received with delivery orders. Maintain supply of forms, ie. History worksheets.
• 7)Works in a timely manner that is in compliance with Hospital Infection Control Standards, OSHA and other regulatory agencies. Adheres to department procedures regarding patient and associate safety.
• 8)Maintain Computer skill level in accordance with expected turnaround times and expected work outputs as established via policies and procedures. Perform basic trouble-shooting procedures. Accurately identify and complete all fields that require data entry.
• 10)Ensure timely and accurate processing of work and repair orders for Department.
• Perform patient interviews to obtain and document patient demographic and medical coverage information.
• 6)Creates and mails out Lay Summaries to each patient in the time specified by the FDA requirements. Tracks ACR of patients by phone and registered mail to schedule additional testing per MQSA requirements.
• 7)Registers outpatients into Hospital’s Allegra System.
• 3)Verify necessary insurance information is obtained; making a copy of patient ID and insurance card. Scans information into the computer
• 4)Compare and verify provided patient information with system patient information.
• 5)Assures patient information is accurate via review of patient identification materials, patient ID, insurance card/insurance policy materials.
• 1)Accutetly scans information into computer
• 2)Enters or secures patient information in RIS and Allegra to include assistance with patient billing. Enters and processes Radiology orders and schedules patients as required.
• Support the technologists, nursing staff and physicians in the activities related to the delivery of patient care.
• 1)Responds and assists the technical staff when needed. Assists technologists with changing of patient clothes and patient washroom assistance.
• 2)Promotes patient safety by reporting issues through established channels and participating as requested in safety initiatives.
• 3)Demonstrates the ability to respond to emergency situations such as Code Blue, Code Red, etc.
• 4)Responds to the needs of patients and visitors waiting for procedures.
• 5)Stocks dressing rooms and empty dirty linen Contribute to a harmonious work environment and Service Excellence Standards.
• 1)Foster positive communication between all members of Mammography.
• 2)Demonstrate appropriate telephone etiquette.
• 3)Acknowledge and respond to all internal and external customers.
• 4)Develop skills, knowledge and professionalism by attending inservices, Department/Hospital committees and Continuing Education development programs.
• 5)Other duties as assigned.
• 6)Attend and participate in Department staff meetings.
• 7)Demonstrate “Service Excellence” standards at all times.

Education/Experience Required:

High School diploma or equivalent 2 - 3 years of hospital registration, billing or collection experience Knowledge of third party payors Knowledge of the Allegra system preferred Strong medical terminology background preferred, certification in medical terminology within one year of employment Customer service experience preferred Knowledge, Skills & Abilities Required: Knowledge of a PC computer keyboard with data entry experience Previous Allegra experience is beneficial Excellent communication and customer service skills Strong interpersonal skills Ability to function in a stressful, fast-paced environment with a high level of empathy, tact and poise Must type 20-30 words per minute, preferred None

Physical Requirements and Working Conditions:

Ability to read, enter and retrieve information from the computer terminal. Ability to work weekends, holidays, and different shifts in order to accommodate staffing needs, may be required. The candidate must be able to perform physical tasks such as hearing the client, viewing the computer screen, verbalizing instructions and possessing manual dexterity for data entry; ability to lift 20 lbs of computer paper, ability to work on a CRT terminal screen. The candidate must be highly customer service oriented. High degree of phone contact/personal one on one contact with patients, patient families, other hospital departments and physician offices. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.; please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care