Business Architect

SoftNice INC; Hatboro (Montgomery County); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Hatboro is seeking a Business Architect to lead interviews and validate business capabilities using the Business Capability Model framework. Ideal candidates will have extensive knowledge of the insurance industry, business architecture, and strong analytical skills. The role involves producing detailed reports and heat maps, contributing to enterprise implications. A strong background in operations and customer interviewing is necessary. This position offers a great opportunity to impact digital transformation efforts.

Qualifications

• Experience in the insurance industry is essential.
• Knowledge of business architecture and analysis is necessary.
• Experience with operations modeling and facilitation skills required.

Responsibilities

• Conduct interviews with business unit leaders using the Business Capability Model.
• Validate business capabilities and capture automation statuses.
• Produce updated spreadsheets and heat maps in Visio/Powerpoint.

Skills

Insurance industry knowledge

Insurance operations knowledge

Business architecture knowledge and experience

Business analysis knowledge and experience

Operations modeling experience

Customer interviewing, elicitation and facilitation skills

Excel expertise

Powerpoint expertise

Visio expertise

Knowledge of insurance standards and business architecture frameworks

Job description

SoftNice is an award-winning global technology company specialized in the deployment and delivery of IT solutions enabling enterprises in their digital transformation journey.

Job Description

Business Architect

Hatboro, PA

Responsibilities

1. Interview a series of business unit leaders who have already validated their capabilities with DMO to capture information around the following topics, utilizing the Business Capability Model framework at the direction of DMO:
   
   • Business units in this category include: Lawyers, HTB and IHG/Non-Profits, Accounting Operations
   • Validate the capabilities as front - middle - back office capabilities, per DMO definition
   • Capture the systems employed or supporting each capability (levels 1 – 4)
   • Determine for each capability the automation status: manual process, partial automation, full automation. Definitions: a) manual process includes manual work involving basic office tools such as Excel or Access; b) partial automation includes using some features of the system mapped to the capability (levels 1 – 4); c) full automation includes using all the features of the system mapped to the capability (levels 1 – 4).
   • Capture business pain points in operations or systems for each capability (levels 1 – 4)
   • Produce the updated spreadsheets of the above information based on DMO templates, produce the corresponding heat maps in Visio/Powerpoint.
   • Contribute to the analysis of collected information for management consumption on the enterprise implications.
2. Interview a series of business unit leaders with DMO who we have not yet had their capabilities defined with DMO to capture information around the following topics, utilizing the Business Capability Model framework at the direction of DMO:
   
   • Business units in this category include: Financial Professionals (Accountants, AICPA Insurance Trust), Insurance Agents & Agencies (Agents Professional Liability), Healthcare Professionals (Healthcare, Dentist’s Advantage, Healthcare Firms, HPSO & NSO), K&K (Sports, Leisure, Entertainment; K&K Commercial Solutions), Johnson Rooney Welch (AD&D for 1K+ firms), Bankers Insurance Services (Mortgage Banker Bonds), A&E Advantage (Architects & Engineers).
   • Capture and validate the business capabilities based on the Business Capability Model framework. Identify capabilities used, capabilities not used, capture any unknown capabilities, redefine capabilities as needed.
   • Validate the capabilities as front - middle - back office capabilities, per DMO definition
   • Capture the systems employed or supporting each capability (levels 1 – 4)
   • Determine for each capability the automation status: manual process, partial automation, full automation. Definitions: a) manual process includes manual work involving basic office tools such as Excel or Access; b) partial automation includes using some features of the system mapped to the capability (levels 1 – 4); c) full automation includes using all the features of the system mapped to the capability (levels 1 – 4).
   • Capture business pain points in operations or systems for each capability (levels 1 – 4)
   • Capture information to develop the Business Canvas Model for the business unit.
   • Produce the updated spreadsheets of the above information based on DMO templates, produce the corresponding heat maps in Visio/Powerpoint.
   • Contribute to the analysis of collected information for management consumption on the enterprise implications.
3. Interview a final series of business unit leaders (if we have time allotted due to the size and likely complexity of the larger BU's encompassing the capabilities of most of those BU's) with DMO who we have not yet had their capabilities defined with DMO to capture information around the following topics, utilizing the Business Capability Model framework at the direction of DMO:
   
   • Business units in this category include: JRW, Bankers A&E and MPL agents.
   • Capture and validate the business capabilities based on the Business Capability Model framework. Identify capabilities used, capabilities not used, capture any unknown capabilities, redefine capabilities as needed.
   • Validate the capabilities as front - middle - back office capabilities, per DMO definition
   • Capture the systems employed or supporting each capability (levels 1 – 4)
   • Determine for each capability the automation status: manual process, partial automation, full automation. Definitions: a) manual process includes manual work involving basic office tools such as Excel or Access; b) partial automation includes using some features of the system mapped to the capability (levels 1 – 4); c) full automation includes using all the features of the system mapped to the capability (levels 1 – 4).
   • Capture business pain points in operations or systems for each capability (levels 1 – 4)
   • Capture information to develop the Business Canvas Model for the business unit.
   • Produce the updated spreadsheets of the above information based on DMO templates, produce the corresponding heat maps in Visio/Powerpoint.
   • Contribute to the analysis of collected information for management consumption on the enterprise implications.

DMO Role

DMO will be responsible for:

• Setting up the interviews with business unit leaders
• Reviewing all consultant work, quality assurance, deliverables resulting in any corrections or amendments needed to finalize the modeling efforts.
• Participating with the consultant in discussions with the business units
• Providing clarification of work to be done
• Providing documentation templates, standards and onboarding of consultant

DMO will onboard the consultant on:

• roadmap for business architecture roll out
• Business Capability Model: structure, standards, templates, tool
• Excel spreadsheet templates, Powerpoint/Visio heat map templates and source materials, along with assessment templates based on the capability model
• Information standards for captured information

Required Consultant Skills

• Insurance industry knowledge
• Insurance operations knowledge
• Business architecture knowledge and experience
• Business analysis knowledge and experience
• Operations modeling experience
• Customer interviewing, elicitation and facilitation skills
• Excel, Powerpoint and Visio expertise
• Knowledgeable of different insurance standards and business architecture frameworks: ACORD, APQC, TOGAF, other related disciplines

Qualifications

Additional qualifications can be added here.

Additional Information

All your information will be kept confidential according to EEO guidelines.