Business Applications Consultant SR. Manager - Legal

Refinitiv; New York (NY); On-site; USD 100,000 - 186,000; Full time

Job summary

Thomson Reuters Court Management Solutions (TRCMS) in the United States seeks a Business Applications Consultant Manager to lead, coach, and develop a team of consultants and system configuration experts. You will drive delivery excellence across C-Track implementations, align with client needs, and promote best practices to ensure high quality solutions.

The role requires strong leadership, business analysis, and software implementation experience, with 7+ years in related work and a Bachelor's

Qualifications

• Experience leading, mentoring, and developing high-performing teams.
• Strong experience in requirements gathering, process modeling, and solution design.
• Proven ability to deliver on time and within scope.

Responsibilities

• Lead, mentor, and develop a team of Business Applications Consultants and System Configuration experts.
• Drive continuous improvement and standardized delivery processes.
• Serve as lead C-Track expert for clients and internal teams.
• Guide business analysis, requirements, design documents, and validation activities.
• Partner with engagement managers to prioritize work and allocate resources.
• Support hiring and workforce planning to scale the team.
• Travel ~5–20% for project activities and go-live events.

Skills

People leadership

Delivery management

Business analysis

Software implementation

Client engagement

Team coaching

Education

Bachelor's degree

Tools

C-Track product suite

Job description

Job Description: Business Applications Consultant Manager Thomson Reuters Court Management Solutions (TRCMS) is seeking a highly motivated, energetic, and business-savvy Business Applications Consultant Manager to lead, coach, and develop a team of Business Applications Consultants and System Configuration experts. The ideal candidate will bring strong people leadership, delivery management, business analysis, and software implementation experience, with a demonstrated ability to build high-performing teams, drive operational excellence, and deliver successful client outcomes. Candidates must be results-driven, team-oriented, customer-focused, and self-motivated. In this role, you will provide leadership and oversight for the successful delivery of C-Track solutions across both implementation and service delivery engagements. You will be responsible for developing team capabilities, promoting best practices and standardization, improving delivery efficiency, and ensuring the consistent delivery of high-quality solutions that meet client needs and business objectives. You will support both new customer implementations and existing customer growth initiatives while helping refine business processes and drive business expansion for the Court Management Solutions business within the Government division of Thomson Reuters. You will be responsible for the leadership, development, performance, and ongoing growth of a team of Business Applications Consultants while fostering a culture of collaboration, accountability, continuous improvement, and customer success. Working closely with Engagement Managers, Solutions Engineers, Service Delivery leaders, and other members of TRCMS, you will help ensure successful end-to-end solution delivery, client satisfaction, and long-term customer success across the entire customer lifecycle.

Key Responsibilities

Lead, mentor, and develop a team of Business Applications Consultants and System Configuration experts. Drive continuous improvement initiatives that reduce implementation time and cost through standardized processes, best practices, and knowledge sharing. Conduct configuration review sessions to ensure consistent delivery of high-quality solutions that align with client requirements and product capabilities. Serve as the lead C-Track product and solutions expert for clients and internal teams, advocating a product-first approach. Lead and guide Business Applications Consultants in requirements gathering, business analysis, business process modeling, and solution design activities. Organize, review, and oversee business analysis deliverables, including requirements, design documents, test specifications, and project artifacts. Partner with Engagement Managers to prioritize work, allocate resources, and ensure projects are delivered on time, within scope, and with high quality. Foster collaboration, mentorship, and professional development to strengthen team capabilities and support career growth. Oversee customer testing and validation activities with Quality Assurance teams to ensure solution quality and successful client outcomes. Provide leadership for data analysis, migration, and mapping activities to ensure consistency, accuracy, and adherence to implementation standards. Support hiring, onboarding, workforce planning, and team growth initiatives to build a scalable consulting organization. Travel may be required (approximately 5-20%) to support project activities, training, and go-live events.

Required Qualifications

Passion for learning new technologies and adapting to changing business needs. Experience leading, mentoring, and developing high-performing teams. Experience with the C-Track product suite strongly preferred. Excellent communication and presentation skills with the ability to explain complex concepts clearly. Strong analytical, organizational, and problem-solving abilities. Ability to build relationships and collaborate effectively across teams and stakeholders. Experience managing competing priorities while ensuring high-quality, on-time delivery. Proven ability to drive process improvements, standardization, and operational efficiency. Experience guiding business analysis, solution design, and client engagement activities. Experience with or understanding of judicial/court processes a plus. Strong understanding of software implementation and business process analysis. Bachelor's Degree in a related field required. 7+ years of relevant work experience required. Ability to work effectively with executives, managers, subject matter experts, and clients to drive consensus.

Preferred Qualifications

Hybrid #LI-D2E

What’s in it For You

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws.
• Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Salary

The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

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Equal Employment Opportunity

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law.

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