Business Applications Analyst, CRM - REMOTE (US) - Yardi CRM system

Jobgether; United States; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary plus annual bonus

Generous paid time off and holidays

Employer-matching 401(k) program

Tuition assistance program

Job summary

A technology implementation firm located in the United States seeks an experienced candidate for a crucial role supporting CRM and RentCafé systems. The successful applicant will build relationships, manage projects, and deliver training while navigating a fast-paced work environment. A minimum of three years in technology implementation, strong communication skills, and a degree in a relevant field are preferred. This position offers competitive pay, bonuses, and excellent benefits.

Qualifications

• Minimum of 3 years' experience in operations or technology implementation.
• Experience managing multiple projects in a fast-paced environment.
• Proficiency in Agile, Six Sigma, or PMP methodologies.

Responsibilities

• Develop and maintain relationships with internal teams.
• Support implementation of CRM and RentCafé modules.
• Conduct quality assurance and troubleshoot system issues.

Skills

Operations experience

CRM implementation expertise

Project management

Communication skills

Education

Bachelor's degree in Accounting, Finance, Marketing or related field

Tools

Yardi CRM

RentCafé

Job description

Overview

This role supports and optimizes CRM and RentCafé systems across multiple portfolios to improve operational efficiency and enhance the resident and customer experience through effective system implementation, workflow optimization, and training. You will collaborate closely with cross-functional teams, including operations, data consultants, and leadership, while managing multiple priorities in a fast-paced, high-demand environment. Frequent travel may be required to support system implementations and ensure project success.

Responsibilities

• Develop and maintain strong relationships with internal teams and external stakeholders to achieve business objectives
• Provide expertise in designing and standardizing resident and customer journeys
• Support the implementation of CRM and RentCafé modules, collaborating with implementation teams and third-party data consultants
• Develop and deliver comprehensive training programs across multiple platforms and mediums
• Monitor project plans and timelines to ensure successful execution and adherence to defined standards
• Conduct quality assurance, troubleshoot system issues, and continuously optimize workflows
• Manage budgets and business cases to ensure cost-effective delivery and ROI
• Prepare detailed status communications for leadership and stakeholders, proactively identifying risks and dependencies

Qualifications

• Minimum of 3 years\' experience in operations, financial systems, or technology implementation
• Proven experience working on complex CRM implementation projects, preferably with Yardi CRM and RentCafé modules
• Strong understanding of customer journey design and best practices
• Solid project management skills with knowledge of Agile, Six Sigma, or PMP methodologies
• Excellent interpersonal, communication, and conflict management skills
• Experience in documentation, reporting, and providing training to multiple audiences
• Bachelor\'s degree in Accounting, Finance, Marketing, or a related field preferred
• Ability to manage multiple priorities in a fast-paced, high-performance environment
• Must be able to pass a pre-employment drug screen

Benefits

• Competitive base salary plus annual bonus
• Generous paid time off and holidays
• Employer-matching 401(k) program plus profit-sharing plan
• Student debt repayment program (up to $10,000)
• Tuition assistance program
• Employee stock purchase program with a 15% discount
• Comprehensive medical, dental, and vision coverage
• Opportunities for professional development and career growth

Welltower Inc. is an Equal Opportunity Employer. The job description above reflects the information provided in the posting and is intended to be a clear and concise summary of the role.