Business Applications Analyst

Orlando Utilities Commission; Orlando (FL); Hybrid; USD 86,000 - 107,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work schedule

Educational Assistance Program

Job summary

OUC - The Reliable One is seeking a Business Applications Analyst to join the Technology team. You will support and enhance critical Open Grid applications like OMS, CAD, and Mobile Workforce/Field Services, ensuring reliability and performance for operations across multiple departments.

The ideal candidate has strong enterprise application support experience, can navigate ambiguity, and thrives in a collaborative, high-accountability environment.

Qualifications

• Bachelor’s degree required; candidates with related education may be considered.

Responsibilities

• Provide day-to-day administration, testing, maintenance, troubleshooting, and end-user support for Open Grid platforms (OMS, CAD, Mobile Workforce/Field Services).
• Gather business requirements, document functional specifications, execute test plans, support system validation, and contribute to upgrades and integrations.

Education

Bachelor’s degree in Information Technology

Job description

OUC - The Reliable One is presently seeking a Business Applications Analyst to join our Technology team. At OUC, we don’t just work - we’re building a bright future of innovation and transformation for future generations.

We are looking for a detail-oriented, resourceful, and collaborative professional to support and enhance OUC’s mission-critical Open Grid applications, including our Outage Management System (OMS), Computer-Aided Dispatch (CAD), and Mobile Workforce/Field Services applications. In this role, you will help ensure the reliability, performance, and continuous improvement of systems that enable our System Operations, Metering, Vegetation Management, Power Quality, and field operations teams to serve our customers efficiently.

In this role, you will be responsible for providing day-to-day administration, testing, maintenance, troubleshooting, and end- user support for OUC’s Open Grid platforms while partnering closely with internal teams and external vendors to implement enhancements and resolve system issues. You will gather business requirements, document functional specifications, execute structured test plans, support monthly system validation, and contribute to system upgrades, integrations, and storm-related operational activities. We are looking for a candidate who brings strong enterprise application support experience, excels at managing ambiguity, and thrives in a collaborative, high-accountability environment. Come be a part of OUC and help us transition to a new Advanced Distribution Management System (ADMS).

OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals.

The ideal candidate will have:

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS) from an accredited college or university, other disciplines considered. In lieu of a degree, equivalent combination of education, certifications and experience may be substitutable.
• Minimum of five (5) years of functional support experience including but not limited to experience providing analysis and support of: business operations utilizing advanced business applications including our Outage Management System (OMS), Computer-Aided Dispatch(CAD), and Mobile Workforce/Field Services applications

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities
• Hybrid work schedule

Salary Range: $85,717.32 - $107,147.85 annually - commensurate with experience