Business Application Manager

The TJX Companies, Inc.; Massachusetts; On-site; USD 120,000 - 150,000; Full time

Job summary

The TJX Companies, Inc. is seeking a Senior Technology and Procurement Leader to shape the multi-year roadmap for procurement systems and drive technology initiatives across sourcing, contract management, and supplier portals.

You will align initiatives with enterprise IT strategy and partner with stakeholders to deliver enhanced efficiency and user experience. The role emphasizes collaboration with IT and business teams, agile workflows, and effective change management to enable adoption of new

Qualifications

• Minimum 5 years of experience managing business applications with stakeholder engagement.
• Exposure to procurement systems is a plus.
• Optional certifications such as PMP or CSM.

Responsibilities

• Develop and maintain a multi-year roadmap for procurement-related technologies.
• Align technology initiatives with procurement goals and enterprise IT strategy.
• Oversee selection, implementation and maintenance of business applications.
• Gather requirements and translate them into functional and technical specs.
• Collaborate with stakeholders to meet business needs and priorities.
• Manage upgrades, implementations and integrations to stay on schedule.
• Coordinate with IT, suppliers and business users to ensure project success.
• Facilitate communication during testing, deployment and issue resolution.

Skills

Roadmap planning

Stakeholder engagement

Leadership

Business writing

Change management

Cross-functional collaboration

Agile

Application lifecycle management

Education

Bachelor’s degree in business administration or related field

Tools

Confluence

JIRA

ERP integrations

Job description

• Inclusive culture and career growth opportunities
• Global Organization which collaborates across U.S., Canada, Europe, Australia and India
• Challenging, collaborative, and team-based environment

What you’ll do

The TJX Global Sourcing and Procurement (GS&P) organization is a trusted partner to our myriad of business functions. Responsible for overseeing the selection, implementation, and optimization of technology & automation that support core business functions. This role ensures that technology aligns with strategic goals, improves operational efficiency, and delivers seamless user experience across departments.

• Develop and maintain a multi-year roadmap for procurement-related technologies (e.g., sourcing platforms, contract management, supplier portals).
• Align technology initiatives with procurement goals and broader enterprise IT strategy.
• Oversee selection, implementation & maintenance of business applications to align with organizational objectives, ensuring smooth operations and efficiency
• Analyze business processes, gather requirements, and recommend system enhancements or new software to improve productivity.
• Collaborate with procurement stakeholders to understand business needs and translate them into functional and technical requirements.
• Prioritize enhancements, fixes, and new capabilities based on business impact, urgency, and resource availability.
• Manage timelines for application upgrades, implementations, and integrations.
• Ensure projects stay on track and meet milestones, coordinating with IT, suppliers, and business users.
• Act as a liaison between procurement teams and IT to ensure mutual understanding of goals, constraints, and expectations.
• Facilitate communication during issue resolution, testing phases, and deployment.
• Ensure user feedback is captured and incorporated into system improvements.
• Ensure procurement systems comply with internal policies, data governance standards, and external regulations.
• Support audit and reporting needs through system capabilities.
• Support user adoption through training, documentation, and change management initiatives.
• Help users understand new features and processes resulting from system changes.
• Develop user training materials, facilitate sessions, and maintain documentation to support end-users.

What you’ll need

• Demonstrated capacity to manage multiple priorities and working in a fast-paced environment and deliver high quality products under tight timelines.
• Excellent interpersonal skills with ability to influence business partners, to help prioritize activities and resources to meet the organization needs, build rapport and credibility to be a trusted advisor.
• Demonstrated leadership skills with the ability to act as a collaborative partner with leadership and positively influence outcomes.
• Strong business writing skills with ability to write clearly and concisely, ability to respond effectively to sensitive inquiries, ability to write standard operating procedures and other business documents.
• Ability to leverage prior experience and adapt quickly to the changing work environment to make effective decisions, revise business strategies to support the vision of the organization.
• Excellent cross-functional collaboration and change management skills
• Experience with agile methodologies
• Demonstrated expertise in ERP systems, including customizations, system integrations, and upgrade management.
• Proficient in using collaboration and project tracking tools such as Confluence and JIRA to support agile workflows and documentation.
• Deep understanding of enterprise software ecosystems, application lifecycle management, and strategies for optimizing business processes.

Minimum Qualifications

• Bachelor’s degree in business administration, computer science, IT, Software Engineering, or a related field.
• Minimum of 5 years of experience managing business applications, with the ability to foster strong stakeholder engagement and provide well‑informed product‑feature recommendations; exposure to procurement systems is a plus but not required.
• Optional certifications include PMP, CSM, or vendor-specific credentials