Business Analytics Manager (Operations)

WHOOP; Boston (MA); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Benefits

Equity

Job summary

WHOOP is hiring a Business Analytics Manager to partner with our Operations teams and unlock insights that improve service, lower cost, and accelerate decision-making. You will shape data infrastructure, define performance metrics, and drive change across a global ecosystem of vendors.

Based in Boston, MA, this role leads analytics for cost reduction, owns key operational metrics, collaborates with Finance and Data Engineering, and mentors a team of analysts to deliver reliable data assets and

Qualifications

• Experience mentoring analysts and leading analytics teams.
• Connect operating data to cost, experience, and strategy.
• Ability to influence senior stakeholders with data-driven insights.

Responsibilities

• Define and drive the strategic analytics roadmap across the order lifecycle.
• Own operational metrics and align forecasting, spend and variance analyses.
• Lead cost-reduction analytics for COGS, freight, and cost per contact.
• Support S&OP reviews and OKR check-ins with data.
• Collaborate with Operations, Finance, and Vendors to improve accuracy and experience.
• Partner with Data Engineering to improve pipelines and data access.
• Build and maintain trusted data assets and metric definitions in the semantic layer.
• Mentor and grow a team of analysts with clear ownership.

Skills

Mentoring analysts

Cross-functional collaboration

Strategic analysis

Tools

SQL

dbt

Snowflake

Job description

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. As we scale our physical product business and global footprint, data-driven operations are critical to delivering a seamless, high-quality member experience. WHOOP is hiring a Business Analytics Manager to partner with our Operations teams to create visibility, drive accountability, and unlock insights that enable better service, lower cost, and faster decision-making.

This role is ideal for someone fluent in data and obsessed with uncovering operational inefficiencies that impact financial performance and the member experience. You will be empowered to shape our data infrastructure, define performance metrics, and drive change across a global ecosystem of vendors and partners.

RESPONSIBILITIES

• Generate and drive the strategic analytic roadmap to identify exceptions and inefficiencies across the order lifecycle — shipping delays, cost drivers, inventory inaccuracies, and service-level gaps — and translate them into actionable insights.
• Own operational metrics, ensuring clarity, alignment, and regular review across stakeholders; bridge operations and finance on forecasting, spend tracking, and variance analysis to ensure operational data and financial reporting tell the same story.
• Lead analytics for quarterly cost reduction initiatives, including fulfillment COGS, freight costs, and cost per contact. Partner with Finance on total cost reporting and gross margin analysis.
• Contribute to S&OP reviews and Operations OKR check-ins. Deliver the data that shapes prioritization and resource allocation across the operations organization.
• Partner with Operations, Membership Services, and Finance to improve accuracy, vendor accountability, and overall member experience.
• Collaborate with Data Engineering to improve pipeline reliability and data access across key operational systems.
• Build, maintain, and ensure accurate, reliable data assets and trusted metric definitions within our semantic layer — from data pipelines to dashboards and regular performance reviews.
• Manage, mentor, and grow a team of analysts, fostering a culture of high performance and continuous improvement. Ensure each analyst has clear workstream ownership and the context they need to proactively identify problems.

QUALIFICATIONS

• 6+ years of experience in analytics, operations, supply chain, fulfillment, or logistics in a consumer business (eCommerce, hardware, CPG, or retail preferred).
• Experience managing or mentoring analysts. You should enjoy coaching and have a perspective on how to grow early-career analysts into workstream owners.
• Strong business judgment and ability to connect operational data to cost, experience, and strategic priorities.
• Proven ability to operate at both strategic and tactical levels and context-switch between them without dropping quality.
• Comfort representing analytics in cross-functional settings and demonstrated success in influencing senior stakeholders on strategic direction based on data-driven insights.
• Proficiency in SQL; experience with dbt, Snowflake, or similar ELT/data warehouse platforms.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility

The U.S. base salary range for this full-time position is $150,000 - $180,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.

In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.

These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.