Business Analytics Manager - Marketing & Customer Analytics

PNC; Pittsburgh (Allegheny County); On-site; USD 100,100 - 204,490; Full time

Benefits offered by this job

Medical and prescription drug coverage

401(k) with company match

Paid time off and holidays

Job summary

PNC is hiring a Business Analytics Manager based in Pittsburgh. This role involves leading data governance and delivery, working cross-functionally to operationalize the Marketing Communications Data Domain. Ideal candidates will have over 5 years of data management experience, along with leadership skills in a complex environment.

The position offers a base salary between $100,100 and $204,490, along with various benefits including medical coverage, a 401(k), and generous vacation days.

Qualifications

• 5+ years of experience in data management, governance, or analytics.
• 3+ years of leadership experience in a cross-functional capacity.
• Strong understanding of data governance processes and practices.

Responsibilities

• Lead a team to achieve go-live readiness for data initiatives.
• Define and maintain the domain data universe.
• Establish governance rules and implement controls.

Skills

Data governance

Cross-functional leadership

Communication skills

Problem-solving

Education

Bachelor’s degree in a related field

Tools

Jira

Confluence

Python

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Business Analytics Manager within PNC’s Data, Modeling & Analytics Marketing & Customer Analytics organization, the role will be based in Pittsburgh, Philadelphia, Wilmington, Cleveland, or Tysons Corner.

Role Overview

PNC is seeking a leader to establish and operationalize the Marketing Communications Data Domain. The position will drive year‑end go‑live readiness by defining the data universe, establishing governance rules, implementing controls, and building a sustainable governance model. The candidate must combine strong data governance and delivery experience with the ability to lead cross‑functional work across marketing, line of business, technology, and risk partners.

Key Responsibilities

• Lead a team of analysts to set up and achieve go‑live readiness for the Marketing Communications Data Domain.
• Define and maintain the domain data universe, scope, ownership, critical data elements, and supporting standards.
• Establish governance rules for applications, systems of records, data usage, and related processes.
• Implement and maintain required controls in partnership with Risk, Data Domain Management, and control owners.
• Drive standards for metadata, documentation, issue management, and process consistency.
• Partner across Marketing, Product, Technology, Analytics, and Risk to align requirements, resolve issues, and support domain adoption.
• Translate business and control requirements into clear plans, milestones, and stakeholder updates.
• Lead team operations supporting governance, documentation, workflow management, and execution discipline.
• Manage BAU/ad‑hoc data pipelines and transition them into the production environment within the Data Domain.

Preferred Skills and Experience

• 5+ years of experience in data management, data governance, data engineering, or a related field.
• 3+ years of leadership experience, including managing cross‑functional work and driving execution through others.
• Experience leading governance, controls, or data operating model initiatives in a complex or highly regulated environment.
• Strong understanding of data governance, metadata, lineage, controls, issue management, and data quality practices.
• Experience working with enterprise governance processes, critical data elements, and domain‑based data management concepts.
• Familiarity with workflow, documentation, controls, and collaboration tools such as Jira, Confluence, Archer, GitHub/Co‑Pilot, Python, and SharePoint.
• Strong communication, stakeholder management, and structured problem‑solving skills.

Job Description

• Manages the development, implementation, and support of business analytics initiatives and projects, leading a team of Business Analytics Consultants and possibly managing managers.
• Identifies, sizes, plans, and prioritizes opportunities for processes or performance management through analytics.
• Assesses the scope and resources required for various analytics projects to define necessary resources.
• Manages key performance metrics and communicates operational challenges.
• Monitors and communicates key performance metrics and operational challenges.

Qualifications

• Bachelor’s degree in a related field.
• At least 5 years of industry‑relevant experience, with at least 3 years of prior management experience.
• No specific certifications or licenses required.

Pay Transparency

Base Salary: $100,100.00 – $204,490.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance.

Application Window

The opening is expected to be posted for two business days from 06/22/2026, though it may be longer at the discretion of the company.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full‑time employees include medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; and a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year (unless required by law); and 15 to 25 vacation days each year depending on career level and years of service.

Disability Accommodations

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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