Business Analytics Consultant - Marketing & Customer Analytics

PNC Business Credit; Vienna (VA); On-site; USD 77,000 - 128,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC seeks a Business Analytics Consultant for Marketing & Customer Analytics, based in Tysons Corner or Vienna, VA, or Pittsburgh, PA. You will accelerate profitable marketing growth by developing and applying next-best-everything decisioning optimizations using customer behavior and marketing data.

You will generate data frames, refine algorithms, and deliver actionable analyses to stakeholders across the organization, driving business outcomes with a strong focus on customer insights and

Qualifications

• 2+ years in marketing, customer, or decision analytics (finance)
• Strong analytical skills and data-driven mindset
• Experience with Pegasystems CDH is advantageous

Responsibilities

• Leverages analytical tools to provide business and technical expertise for analytics processes, tools and applications for a business function.
• Recommends performance measures and statistical metrics for analysis.
• Analyses data, builds models and reports, and develops data-driven solutions for clients.

Skills

Analytical Thinking

BI

Concept Development

Data-Driven Decision Making

Data Integration

Market Research

Performance Metrics

Qualitative Research

Strategic Planning

Education

Bachelor's degree

Tools

Pegasystems

Job description

## Business Analytics Consultant - Marketing & Customer AnalyticsApplylocations: VA - Vienna (22182): PA - Pittsburgh (15222)time type: Full timeposted on: Posted Todayjob requisition id: R228003# **Position Overview**At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analytics Consultant within PNC's Data, Modeling and Analytics organization, you will be based in Tysons Corner or Vienna, VA or Pittsburgh, PA. Role Overview: The Business Analytics Consultant on PNC’s Customer Interaction Management Strategy & Analytics team will play a supporting role in accelerating profitable marketing growth by developing, applying, and scaling next-best-everything decisioning optimizations. The role leverages customer behavior, marketing performance, and business data to identify opportunities, quantify impact, and deliver analyses that drive business outcomes in partnership with stakeholders across the organization. The Business Analytics Consultant will generate key data frames and data sets that inform decision inputs, including algorithm refinement, value frameworks, propensity models, constraints, and business rules and campaign performance. Preferred skills and experience: • 2+ years of experience in marketing, customer, or decision analytics (preferably in financial services), with demonstrated strong results orientation, and/or indicate progress tackling complex problems–Pegasystems CDH experience is advantageous. • Success in this role requires strong analytical skills, a self-starter mentality, and a relentless focus on leveraging data and insights to quickly answer key business questions. • Focuses on achieving significant business results rather than seeking unwarranted perfection. They proactively recognize and communicate obstacles, and succinctly convey analytical insights to highlight business and customer implications.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.# **Job Description*** Leverages analytical tools to provide business and technical expertise for the analytics process, tools and applications for a business function or business unit to create data driven solutions.* Recommending appropriate performance measures to be produced including lifts, efficiencies, confidence intervals, and other statistical metrics.* Analyzing and processing data, building and maintaining models and report templates, and developing dynamic, data-driven solutions.* Providing business clients with detailed, actionable reports documenting the findings from, data processing, and data analysis.* Consulting on using business intelligence data for predictive analytics and facilitating implementation of new tools and data marts.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:* **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.* **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.# **Qualifications**Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.## **Preferred Skills**Analytical Thinking, Business Intelligence (BI), Concept Development, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, Strategic Planning## **Competencies**Analytical Thinking, Business Acumen, Business Analytics, Consulting, Decision Making and Critical Thinking, Effective Communications## **Work Experience**Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.## **Education**Bachelors## **Certifications**No Required Certification(s)## **Licenses**No Required License(s)# **Pay Transparency**Base Salary: $76,500.00 – $127,500.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.# **Application Window**Generally, this opening is expected to be posted for two business days from 07/13/2026, although it may be longer with business discretion.# **Benefits**PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.# # **Disability Accommodations Statement**If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say \"Workday\" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.# **Equal Employment Opportunity (EEO)**PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.