Business Analyst/Tech Writer

TEKsystems; Chicago (IL); On-site; USD 69,000 - 83,000; Full time

Benefits offered by this job

Exposure to enterprise-scale security

Long-term contract

High-visibility across security teams

Job summary

Bank of America, N.A. is seeking a Business Analyst / Technical Writer for an onsite, 18-month contract in Chicago. The role focuses on cybersecurity initiatives, policy alignment, and governance, requiring strong analysis and documentation to support enterprise-scale projects.

The ideal candidate will gather and document requirements across business and technical teams, create SOPs and release materials, and collaborate with security programs to deliver compliant solutions.

Qualifications

• Onsite role in Chicago five days a week; US work authorization required.
• Strong background in business analysis and technical writing.
• Ability to document functional and non-functional requirements and processes.
• Experience creating release documentation and coordinating stakeholder reviews.

Responsibilities

• Capture, analyze, and refine business and system requirements.
• Work with stakeholders to identify needs and define solutions.
• Gather and catalogue functional, non-functional, and technical requirements.
• Create and maintain technical and process documentation and SOPs.
• Coordinate release documentation, approvals, and reviews.
• Perform cost-benefit analyses to align tech with business objectives.
• Analyze impact of changes on applications and systems.
• Develop training materials for end users and support testing activities.
• Collaborate across project teams and security organizations.

Skills

Business analysis

Requirements gathering

Documentation

Stakeholder engagement

Time management

Problem solving

Independent work

Tools

Excel

Word

Outlook

PowerPoint

Visio

Access

Cybersecurity platforms

Regulatory environment knowledge

Job description

Job Title

Business Analyst / Technical Writer

Client

Bank of America, N.A.

Address

• 540 W Madison St, Chicago, IL 60661
• 1144 15th St, Denver, CO 80202
• Washington, DC (approved location)

Workplace Type: Onsite (5 Days Per Week)

Contract Duration: 18 Months

About The Role

This role requires onsite attendance 5 days per week at one of the approved office locations listed above. This position is unable to provide sponsorship now or in the future. Candidates must be authorized to work in the United States without sponsorship requirements.

Bank of America is seeking a Business Analyst / Technical Writer to support strategic cybersecurity initiatives addressing enterprise-scale internet security, cloud and SASE transformation, regulatory compliance, security governance, threat visibility, and operational security modernization.

The ideal candidate will have strong business analysis and documentation expertise, with the ability to work across technical and business teams to gather, document, and manage critical requirements and processes.

Responsibilities

• Capture, analyze, and refine business and system requirements
• Work with stakeholders to identify business needs, analyze problems, and define solutions
• Gather and catalog functional, non-functional, and technical requirements
• Create and maintain technical documentation, process documentation, standard operating procedures, and workflows
• Coordinate business and technical release documentation, approvals, and stakeholder reviews
• Conduct cost-benefit analyses to align technology solutions with business objectives
• Analyze impacts of enhancements and modifications on applications and systems
• Act as a subject matter expert supporting scope definition and requirement decisions
• Ensure application changes comply with bank standards, policies, and governance requirements
• Support application testing, validation, troubleshooting, and solution configuration activitiesIdentify, document, and resolve application-related issues
• Participate in continuous process improvement initiatives
• Develop and present training materials for end users
• Work independently while collaborating across project teams and security organizations

Tools & Environment

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Visio
• Microsoft Access
• Enterprise Cybersecurity Platforms
• Banking and Regulatory Compliance Environment

Top Skills Required

• Work with project teams to gather, document, and manage business and technical release requirements
• Ensure required reviews and approvals are completed
• Document processes, procedures, and workflows associated with applications
• Strong business analysis and requirements gathering experience
• Excellent time management and prioritization skills
• Strong analytical, problem-solving, and conceptual thinking abilities
• Excellent written and verbal communication skills
• Ability to work independently as a self-starter
• Strong stakeholder engagement and collaboration experience

Workplace Perks

• Opportunity to support the largest cybersecurity organization in the financial industry
• Exposure to enterprise-scale security and cloud transformation initiatives
• High-impact work supporting security modernization efforts
• Long-term contract opportunity with a leading financial institution
• Collaborative environment with significant visibility across security programs

Job Type & Location

This is a Contract position based out of Chicago, IL.

Pay And Benefits

The pay range for this position is $50.00 - $60.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Chicago, IL.

Application Deadline

This position is anticipated to close on Nov 5, 2026.

Workplace Type

This is a fully onsite position in Chicago, IL.

Equal Opportunity Statements

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

For all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.