Business Analyst, Store Systems

UKG; Bensalem Township (Bucks County); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Generous Employee Discount

Paid Holidays

Summer Hours

PTO (Paid Time Off)

Bonus Plan

Affordable Health Insurance

Retirement Contributions

Job summary

SNIPES USA is seeking a Business Analyst for Store Systems to implement, enhance, and support store-related systems across all stores. You will work on POS, in-store payments, OMS, store mobility, and clienteling to enable omnichannel shopping for 360+ doors.

Reporting to the Sr. Manager of Store Systems, you will analyze requirements, coordinate UAT, and partner with Marketing, Planning, Digital / ECommerce, Distribution, and Finance to deliver measurable improvements.

Qualifications

• At least 2 years of experience as Business Analyst or Business Systems Analyst.
• Analytical mindset with attention to detail and problem-solving skills.
• Ability to multi-task in a fast-paced environment.
• Collaborate with internal and external partners to drive decisions and solutions.
• Excellent communication skills: presenting data findings clearly.

Responsibilities

• Identify, document and analyze requirements for store systems (POS, OMS, Store Mobility).
• Support, configure, and enhance POS including payments, promotions, and settings.
• Troubleshoot store-reported POS issues and escalate to vendors as needed.
• Support OMS with omnichannel flows (BOPIS, Ship-from-Store, Ship-to-Home).
• Assist Store Mobility Solution for omnichannel order fulfillment.
• Plan and coordinate UAT, develop test scenarios and gather feedback.
• Provide updates to stakeholders on progress and opportunities; define KPIs.
• Articulate business value of features or changes and measure success.

Skills

Analytical mindset

Attention to detail

Communication skills

Collaboration

Multi-tasking

Tools

Excel

PowerPoint

JIRA

Confluence

Process mapping

Job description

We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!

With more than 750 stores in Europe and the USA, SNIPES is one of the leading sneaker and streetwear retailers worldwide. Since opening its first store in Essen, Germany in 1998, SNIPES has been an integral part of street culture and is constantly growing thanks to its proximity to the community and regular openings worldwide.

At SNIPES, everything revolves around youth culture. In stores and online at snipes.com and snipesusa.com, our community finds a wide range of internationally renowned sneakers and apparel brands for the latest fits from head to toe. We dive deep into subcultures, sponsor some of the biggest hip-hop festivals, events, and sports teams throughout the world to stay close to our community and keep our deep roots in the global street culture community. Therefore, we work closely with key figures from the scene like DJ Khaled, our Chief Creative Officer. But whether it’s sponsorships or developing grassroots projects – we prioritize giving back to the community in everything we do.

SNIPES has always kept an ear to the streets to create a meaningful impact in the communities we serve. Through our community program “SNIPES serves” and its localized approach we support the needs of our communities, empower, and celebrate our dynamic culture.

Overview:

Reporting to the Sr. Manager of Store Systems, the Business Analyst- Store Systems will be responsible for the implementation, enhancement and support of all store-related systems. This includes supporting POS, in-store payments, OMS, store mobility, clienteling and all other store functions for over 360+ doors.

Responsibilities

• Works with business partners to identify, document and analyze requirements for our store systems, including POS, OMS and Store Mobility devices
• Assist with the support, configuration, and enhancement of the POS platform, including payment processing, promotions, and store-level settings
• Serve as a point of contact for troubleshooting store-reported POS issues, escalating to vendors as needed to minimize disruption to store operations
• Assist with the support, configuration, and enhancement of the OMS, including omnichannel order fulfillment flows such as BOPIS, Ship-from-Store, and Ship-to-Home
• Assist with the implementation, support, and enhancement of the Store Mobility Solution, used by store teams for omnichannel order fulfillment
• Assist in the planning and coordination of UAT, including developing test scenarios, gathering feedback, and validating functionality against business requirements
• Provide clear, concise updates to business stakeholders on project progress, issues, and opportunities
• Contribute to identifying and articulating the business value of proposed features or process changes, and help define success metrics and KPIs for new initiatives

Qualifications

• At least 2 years of previous Business Analysis or Business Systems Analysis experience
• Analytical mindset with strong attention to detail and problem-solving skills
• Ability to multi-task in a fast-paced environment
• Ability to work collaboratively with internal and external partners to drive decisions and solutions.
• Excellent communication skills: ability to present data findings (both orally and in writing) in a clear and meaningful format
• Experience with a Store-centric Omnichannel Retailer
• Point of Sale Systems Experience
• Working knowledge of Agile methodologies and experience participating in Agile ceremonies and backlog management
• Comfort working with tools such as Excel, PowerPoint, JIRA, Confluence, and process mapping software
• Experience supporting UAT, quality assurance, or customer journey mapping
• Experience with Aptos POS and Order Management Solutions a plus
• Experience with Blue Yonder’s Allocation, Aptos Merchandising and Order Management Solutions a plus
• Experience with Manhattan Active Omni / Store Order Fulfillment solutions a plus
• Experience with Agile practices a plus

Key Partners

• Marketing
• Planning & Allocation
• Digital / ECommerce
• Distribution Team
• Finance
• Store Operations
• Asset Protection

Cultural Success Factors

• Enthusiasm for the brand
• Consumer obsessed
• Ownership mindset
• Adaptable and flexible
• Disciplined and self-motivated

Benefits with SNIPES

• Generous Employee Discount
• Paid Holidays
• Summer Hours
• PTO (Paid Time Off)
• Bonus Plan
• Affordable Health Insurance
• Retirement Contributions

Snipes USA and all its subsidiary Companies are equal opportunity employers. We will not discriminate or make hiring decisions based on race, religion, creed, color, national origin, sex, political affiliation, sexual orientation, or any other criteria that would violate any Federal or State laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.