Business Analyst - Salesforce

Socket.dev; Addison (TX); Hybrid; USD 100,000 - 155,000; Full time

Benefits offered by this job

Equity awards

Medical, dental & vision plan

Family planning benefits

Health savings account

Flexible spending account

Transportation savings account

401(k) retirement with match

Life, accident & disability coverage

Employee assistance programs

Disability insurance

Other well-being benefits

Job summary

Tanium is seeking a skilled Business Analyst with expertise in Salesforce Sales Cloud to gather and maintain requirements, assist with design, test and evaluate new technologies, and act as a liaison across Sales, Partner, Marketing, and Finance.

You will work within the Business Systems team to ensure timely delivery of project deliverables and optimize Salesforce usage to enhance customer experience and drive growth.

Qualifications

• Experience gathering and maintaining requirements for multiple projects.
• Strong communication with cross-functional teams across Sales, Partner, Marketing, Finance and Operations.
• Certification in Salesforce Sales Cloud and Salesforce Administrator is strongly preferred.
• Experience with Salesforce CPQ or BA certification is a plus.

Responsibilities

• Collaborate with Sales Systems team to document requirements.
• Shape requirements with stakeholders to align with strategy.
• Plan, prioritize, design, develop and deploy projects and enhancements.
• Translate business requirements into technical solutions and test plans.
• Identify opportunities for process improvements.
• Coordinate system testing and manage UAT with issue tracking and sign-off.
• Plan and execute small to medium projects and run-the-business enhancements.

Skills

Sales Cloud

Business analysis

Requirements gathering

Stakeholder communication

Agile/Scrum

UAT testing

Change management

Education

Bachelor's degree in Computer Science, MIS, Computer Engineering or similar technical degree

Tools

Salesforce

Job description

The Basics

We are seeking a skilled and experienced Business Analyst proficient in Salesforce Sales Cloud. This role will have their hands in a little bit of everything but will specialize in gathering and maintaining requirements for our portfolio of projects, assist with functional and technical design, test and evaluate new and existing technologies during concept validations. This person will also act as a liaison between stakeholders in our Sales, Partner, Marketing, Commercial Ops, and Finance organizations and work as a member of the Business Systems team to ensure transparency and timely delivery of project deliverables. The ideal candidate will play a pivotal role in optimizing our use of Salesforce to enhance customer experience, streamline processes, and drive business growth. The role requires a deep understanding of Salesforce overall functionalities, coupled with the ability to translate business requirements into technical solutions.

This position follows the Company's hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX; Bellevue, WA; Durham, NC; Emeryville, CA; or Reston, VA.

What you'll do

• Works collaboratively with other members of the Sales Systems team to ensure the requirements are understood and documented
• Partner with stakeholders to shape requirements and ensure alignment with business/technology strategy and planned initiatives
• Assist in the planning, prioritization, design, development and deployment of new projects & system enhancements
• Responsible for understanding business requirements, creating/grooming user stories, and partnering with the delivery team to deliver solutions
• Leverage business knowledge and expertise to identify opportunities for process improvements
• Coordinate and perform system testing to ensure requirements are met. Work closely with the project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off
• Partner with business operations team members to define, plan, and execute small and medium projects, in addition to ongoing delivery of ‘run the business’ enhancements and fixes

We’re looking for someone with

• Education
• Bachelor’s degree (or equivalent) in Computer Science, MIS, Computer Engineering or similar technical degree
• Experience
• Salesforce Sales Cloud Consultant and Salesforce Administrator Certifications strongly preferred
• Salesforce CPQ Specialist Certification or Business Analyst Certification is a plus
• 3+ years of experience as a business analyst/implementation consultant/solutions architect supporting Salesforce platform
• 3+ years of experience with declarative development on the Salesforce platform as an administrator
• Experience designing and supporting small to medium scale, complex solutions on Salesforce and associated ecosystems
• Good understanding of software testing with knowledge on building test plans and executing them in unit, functional and user acceptance test cycles
• Ability to excel in a fast growing/fast paced environment delivering accuracy where adaptability is imperative
• Excellent communication skills with the ability to collaborate effectively with cross-functional teams
• Experience in Agile/Scrum methodologies is preferred
• Demonstrated understanding of Change Management processes
• Ability to balance multiple tasks simultaneously; workload will be a blend of small, medium, and large projects as well as ongoing production support

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business - visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

What you’ll get

The annual base salary range for this full-time position is $100,000 to $155,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

• Equity awards
• Medical, dental and vision plan
• Family planning benefits
• Health savings account
• Flexible spending account
• Transportation savings account
• 401(k) retirement savings plan with company match
• Life, accident and disability coverage
• Business travel accident insurance
• Employee assistance programs
• Disability insurance
• Other well-being benefits

Tanium is an Equal Opportunity and Affrimative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact [e-mail]. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

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