Business Analyst - REMOTE - EST ONLY

First American; United States; Remoto; USD 67.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

401k and matching

PTO

Descrizione del lavoro

First American seeks a Business Analyst to support governance, risk, and transformation initiatives. You will translate business needs into AI-enabled solutions, document requirements, and coordinate control assessments. Expect collaboration across functions to improve processes, enable automation, and ensure compliant execution.

The role emphasizes strong analytical skills, adaptability, and a proactive approach to evolving technology and controls in a mortgage/compliance context.

Competenze

• Bachelor’s degree in Business, Information Systems, or related field.
• Three years experience in business analysis, digital transformation, compliance, or related discipline.
• Knowledge of COSO, PCAOB, NIST, SOX, ISO, SOC I, SOC II, and GRC methodologies.
• Experience supporting process redesign, workflow automation, or AI-enabled solutions.
• Foundational understanding of AI-enabled systems and responsible AI applications.
• Strong analytical and problem-solving skills with cross-functional collaboration.

Mansioni

• Partner with business and tech stakeholders to translate needs into actionable solutions.
• Support process, risk, and control discussions to identify key controls and data dependencies.
• Promote control ownership and documentation expectations across teams.
• Analyze current processes to simplify workflows and improve efficiency via tech and AI.
• Document business processes, risks, controls, and decisions clearly.
• Track deliverables, dependencies, and action items for timely reviews.
• Collaborate with cross-functional teams on impact of changes.

Conoscenze

BA/BS degree

3+ years experience

GRC knowledge

AI automation

AI systems basics

Analytical problem solving

Cross-functional collaboration

Formazione

Bachelor's degree in Business or Information Systems

Descrizione del lavoro

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Business Analyst supports business, risk, control, and transformation initiatives by helping teams translate business needs into practical, well controlled solutions. This role partners across functions to gather requirements, support process and control assessments, coordinate review deliverables, and identify opportunities to improve efficiency through technology, automation, and responsible use of AI. The ideal candidate is analytical, organized, adaptable, and comfortable working in a fast evolving environment where business processes, technology, risk, and controls intersect.

What You’ll Do

• Partner with business and technology stakeholders to understand business needs, document requirements, and translate them into clear, actionable solutions that support automation and AI enabled capabilities.
• Support walkthroughs and process, risk, and control discussions to identify key controls, applications, models, vendors, data dependencies, and IT dependencies relevant to the process under review.
• Promote strong control ownership by helping stakeholders understand control responsibilities, documentation expectations, and the importance of sustainable execution.
• Analyze current state processes and identify opportunities to simplify workflows, reduce manual effort, strengthen controls, and improve efficiency through technology, AI, low-code, and workflow solutions.
• Assist with documenting business processes, requirements, risks, controls, process changes, decisions, and action items in a clear and organized manner.
• Track deliverables, open items, dependencies, and follow up actions to support timely completion of reviews, assessments, and transformation initiatives.
• Collaborate with cross functional teams to evaluate the operational impact of process, system, automation, and AI related changes.

What You’ll Bring

• Bachelor’s degree in Business, Information Systems, or a related field.
• Three years experience in business analysis, digital transformation, compliance, or related discipline.
• Working knowledge of COSO, PCAOB Auditing Standards, NIST, SOX, ISO, SOC I, SOC II, Governance, Risk, and Compliance (GRC) methodologies and practices
• Experience supporting process redesign, workflow improvement, automation using AI, or similar technology solutions.
• Foundational understanding of agentic and AI enabled systems, including an interest in how AI can be applied responsibly to business processes and transformation initiatives.
• Strong analytical and problem solving skills, with the ability to organize information, identify dependencies, and translate complex topics into clear business requirements and documentation.
• Demonstrated ability to adapt quickly to changing priorities, willingness to learn new technologies, processes, risk concepts, and collaborate effectively across the organization,

Location Requirement: Candidates must reside within the Eastern Time Zone (ET).

Pay Range: $67,200.00 - $89,550.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job‑related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.