Business Analyst (Remote)

CareFirst BlueCross BlueShield; Reston (VA); Remote; USD 59,000 - 118,000; Full time

Job summary

CareFirst BlueCross BlueShield is seeking a Business Analyst within the Enterprise Architecture (EA) organization to support governance operations, metrics, and business process modeling. You will drive ARB, SRG coordination, and governance improvements across the enterprise.

The role requires detailed organization, cross-functional collaboration with architects and business partners, and delivering actionable governance artifacts and training materials.

Qualifications

• Bachelor's Degree in Business, Information Technology, Computer Science or related field, or 4 additional years of relevant work experience.
• 3 years of experience in functional, operational, business, data, systems or testing analysis.
• 2 years of experience in business analysis or related discipline (process design/improvement, IT governance, metrics).
• Preferred: experience using process modeling tools such as Signavio.

Responsibilities

• Facilitate and manage all operational aspects of the Architecture Review Board (ARB).
• Coordinate the Solution Review Group (SRG) including meeting logistics and documentation.
• Track ARB/SRG actions, decisions, and escalations to resolution.
• Serve as liaison between Enterprise Architects, business partners, and ARB delegates.
• Maintain governance calendars, workflows, and review schedules.
• Develop and improve ARB processes, SOPs, templates, and artifacts.
• Provide onboarding, training, and communications for governance participants.
• Define and publish EA metrics, dashboards, and reporting artifacts.
• Review business process models for quality and alignment with architecture standards.
• Identify opportunities to increase efficiency and effectiveness of governance.

Skills

Time management

Organizational skills

Communication skills

Stakeholder meetings

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

Job description

Resp & Qualifications

Purpose:

The Business Analyst within the Enterprise Architecture (EA) organization plays a key role in supporting and improving architecture governance operations, developing and maintaining architecture metrics, and managing business process modeling activities. This role ensures the smooth functioning of the Architecture Review Board (ARB) and its supporting committees, drives enhancements to governance frameworks, and contributes to the effectiveness of architecture enablement practices across the enterprise.

The ideal candidate is detailoriented, highly organized, and skilled in facilitating crossfunctional initiatives involving architects, business partners, and subject matter experts.

Essential Functions

Architecture Governance Operations

• Facilitate and manage all operational aspects of the Architecture Review Board (ARB).


• Coordinate the Solution Review Group (SRG), including meeting logistics, agenda preparation, documentation, and follow-up actions.


• Ensure timely tracking, assignment, and resolution of ARB/SRG action items, decisions, and escalations.


• Serve as the central point of coordination between Enterprise Architects, business partners, project teams, and ARB delegates.


• Maintain governance calendars, workflows, and review schedules to ensure predictable and efficient governance cycles.

Governance Process Improvement & Standards Development

• Develop, maintain, and continuously improve ARB processes, operating procedures, decision frameworks, templates, and review artifacts.


• Identify opportunities to streamline governance workflows, reduce bottlenecks, and increase transparency and effectiveness.


• Collaborate with architects to implement governance best practices and ensure alignment with enterprise architecture standards and strategy.


• Provide onboarding materials, training, and communication for governance participants.

Architecture Metrics & Reporting

• Define, collect, maintain, and publish Enterprise Architecture metrics, dashboards, and reporting artifacts.


• Work with domain architects and data stakeholders to establish meaningful KPIs that reflect architecture maturity, compliance, and value delivery.


• Analyze trends and provide insights to EA leadership to support decision-making and continuous improvement.

Business Process Modeling & Quality Assurance

• Review business process models for quality, accuracy, adherence to modeling standards, and architectural alignment.


• Provide feedback, coaching, and support to improve process modeling competencies across the enterprise.


• Administer the process modeling tool (e.g., access management, repository hygiene, template management).


• Ensure process assets remain accurate, discoverable, and connected to architecture governance workflows as needed.

Continuous Improvement & Operational Excellence

• Identify opportunities to increase the efficiency and effectiveness of architecture governance, architecture enablement, and EA team operations.


• Recommend improvements and support implementation of new tools, automation, and optimized workflows.


• Participate in internal EA initiatives, working groups, and capability building activities.

Qualifications

• Education Level: Bachelor's Degree in Business, Information Technology, Computer Science or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.


• Experience: 3 years experience in functional, operational, business, data, systems or testing analysis.


• 2 years of experience in business analysis or related discipline (i.e., process design / improvement, IT governance, metrics / performance management).

Preferred Qualifications

• Experience using process modeling tools (i.e., Signavio)

Knowledge, Skills and Abilities

• Strong time-management and organizational skill.


• Excellent communication skills both written and verbal.


• Ability to organize stakeholder meetings.


• Microsoft Office applications usage.

Salary Range

Salary Range: $59,472 - $118,118

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Enterprise Architecture Depart

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Physical Demands

• The associate is primarily seated while performing the duties of the position.


• Occasional walking or standing is required.


• The hands are regularly used to write, type, key and handle or feel small controls and objects.


• The associate must frequently talk and hear.


• Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship