Business Analyst Intern - Aftermarket

JLG Industries; McConnellsburg (PA); On-site; USD 25,000 - 51,000; Full time

Job summary

JLG Industries, an Oshkosh company, seeks an Aftermarket Intern to support used equipment sales, warranty, parts sales, and distribution. You will gain hands‑on experience in business operations and information systems, improving data accuracy and customer satisfaction.

The role emphasizes data entry, reporting, and cross‑functional collaboration across Aftermarket teams, with ongoing opportunities to learn systems, automation, and process improvements.

Qualifications

• Student working towards bachelor’s degree.
• Pursuing a Bachelor's degree in Business, Information Systems, Supply Chain, or a related field.
• Experience with relational databases and SQL.
• Experience in programming, scripting, logic, algorithms, and other systems development skills.
• Demonstrated interest in business processes and how systems and data can enhance operational performance.
• Ability to visually graph and document processes in Visio (or equivalent).
• Ability to analyze processes and systems to communicate changes across technical, process, and human domains.
• Experience with Agile development philosophies, techniques, and rituals.
• Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing, and Deployment.

Responsibilities

• Assist with used equipment sales and rental operations, including data entry, reporting, and coordination with sales teams.
• Support warranty processes by tracking claims, maintaining records, and ensuring timely resolution.
• Contribute to parts sales initiatives, including customer support, order tracking, and inventory management.
• Support parts distribution activities, ensuring timely and accurate delivery of parts to customers and service centers.
• Collaborate with cross-functional teams to identify opportunities to enhance business processes through improved systems, automation, and data management.
• Provide general administrative, analytical, and technical support to the Aftermarket team.

Skills

Relational databases

SQL

Programming

Scripting

Algorithms

Agile

SDLC

Visio

Communication

Independent work

Education

Bachelor's degree pursuit

Tools

None

Job description

About JLG, An Oshkosh Company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world. The Aftermarket Intern will support the systems and processes that enable critical aftermarket activities, including used equipment sales, rentals, warranty administration, parts sales and support, parts distribution, parts pricing, and parts marketing. This role offers a unique opportunity to gain hands‑on experience in both business operations and information systems, contributing to improved efficiency, data accuracy, and customer satisfaction across the Aftermarket organization.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned:

• Assist with used equipment sales and rental operations, including data entry, reporting, and coordination with sales teams.
• Support warranty processes by tracking claims, maintaining records, and ensuring timely resolution.
• Contribute to parts sales initiatives, including customer support, order tracking, and inventory management.
• Support parts distribution activities, ensuring timely and accurate delivery of parts to customers and service centers.
• Collaborate with cross-functional teams to identify opportunities to enhance business processes through improved systems, automation, and data management.
• Provide general administrative, analytical, and technical support to the Aftermarket team.

Minimum Qualifications

• Student working towards bachelor’s degree

Standout Qualifications

• Currently pursuing a Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field.
• Completed classes or education in general business structures and processes.
• Experience with relational databases and SQL.
• Experience in programming, scripting, logic, algorithms, and other systems development skills.
• Demonstrated interest in business processes and how systems and data can enhance operational performance.
• Ability to visually graph and document processes in Visio (or equivalent) to depict current and future state processes.
• Ability to analyze processes and systems to understand, document, and communicate changes in technical, process, and human domains.
• Experience with Agile development philosophies, techniques, and rituals.
• Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment
• Ability to communicate technical information in business terms
• Ability to work independently and multi-task
• Ability to independently plan deliverable and coordinate with team-members
• Excellent trouble shooting skills and the ability to logically think through problem situations
• Detail oriented and ability to make decisions independently

WORKING CONDITIONS

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Pay Range

$18.00 - $37.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [e-mail].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.