Business Analyst Intern

Biomerieux; Hazelwood (MO); Hybrid; USD 25,000 - 30,000; Part time

Job summary

BioMérieux in Missouri is offering a 6-month hybrid internship with 20 hours per week and flexible scheduling to fit your class timetable. The Business Analyst Intern will support the Third-Party Software team across our region, helping with SaaS applications and documenting support plans.

You will balance system maintenance with technical writing and independent research, emphasizing clear communication and timely delivery within a collaborative environment.

Qualifications

• Awareness of Software Support best practices.
• Manage relationship between business and technical users.
• Ability to manage requests from different stakeholder groups and determine what work is needed.
• Ability to convey software support details to users and to provide written documentation.
• Understand user needs and priorities.

Responsibilities

• Perform work in compliance with BioMérieux policies and Quality System.
• Gather and document business and technical details; prepare software documentation.
• Analyze current business processes and identify improvements; propose plans based on data insights.
• Partner with business users to understand use of various software applications.
• Identify, document and update system incidents; work with vendors and users to resolve issues.
• Provide excellent customer service and adhere to SLAs; facilitate cross-functional communication.
• Assist in data analysis and reporting; support data validation and integrity in business applications.
• Support continuous learning; stay updated on industry trends and best practices.
• Take on additional responsibilities to support team objectives.
• Write and maintain system documentation; understand SDLC basics and ServiceNow usage.

Skills

Software support

Stakeholder management

Documentation

Communication

SDLC basics

Education

HS Diploma/GED

Pursuing BS/MS in IT/IS/Engineering/CS

Tools

ServiceNow

Job description

Description

This is a 6-month, hybrid internship position offering 20 hours per week. We offer flexible scheduling designed to accommodate your class schedule.

The Business Analyst Intern is a role in the Third-Party Software team within Internal Software Products department. This person helps support the use of third-party (SaaS) applications used throughout our region. The individual will research software support questions and incidents and work closely with other team members and Business individuals to accomplish this work.

The Business Analyst Intern will participate in various team and Business meetings, learn the non-product software support methodology and other IS procedures to accomplish this work. Also, the person will help document various support plans including backup and recovery, cybersecurity and support plans. This position requires a balance of system maintenance activities, technical writing and ability to research items independently. Effective time management, analytical thinking, organizational skills, strong documentation and the ability to communicate effectively will lead to success in this role and within the team. Also the intern will need to have an analytical way of thinking and the ability to explain technical concepts to non-technical users.

Primary Duties

Compliance & Quality Assurance

• Perform all work in compliance with company policies and within the guidelines of the BioMerieux Quality System.
• Understand BioMerieux's technical and scientific mission, ensuring alignment with business and system processes.

Documentation

• Gather and document business and technical details, prepare technical documentation for software (e.g., support material,
  backup and recovery documents, cybersecurity documents, etc.).
• Ensure all documentation aligns with change control and configuration management standards.

Process Analysis & Improvement

• Analyze current business processes and identify areas for improvement.
• Construct recommendations and strategic plans based on business needs and data insights.

Software Support

• Partner with business users to gain an understanding of their use of various software applications.
• Work with other third-party software Business Analysts and Project Managers on various applications.

Quality Assurance

• Identify, document and update system incidents, working with vendors and users to resolve issues.

Stakeholder Communication & Customer Service

• Provide excellent ongoing customer service and adhere to internal and external service level agreements (SLAs).
• Facilitate cross-functional communication with various business and technical users.
• Support user adoption efforts related to software applications and business processes.

Data Analysis & Reporting

• Assist in analyzing data trends and provide reports to support decision‑making.
• Support data validation and integrity efforts within business applications.

Professional Development & Continuous Learning

• Continually update technical knowledge and skills to stay aligned with industry trends and emerging applications and technologies.
• Stay informed of best practices in business analysis and software development methodologies.

Other Duties as Assigned

• Take on additional responsibilities as required to support business and team objectives.

Supplemental Data

• Write and maintain system documentation.
• Ensure adherence to the software management process.
• Basic understanding of Software Development Lifecycle (SDLC) methodology and processes
• Basic understanding and experience using ServiceNow and/or another ticketing systems.

Minimum Qualifications

• HS Diploma/GED with 2+ years of college courses.
• Pursuing a bachelor or Masters degree in Information Technology, Information Systems, Engineering, or Computer Science is preferred.
• Previous internship experience is preferred.

Knowledge, Skills, and Abilities

• Awareness of Software Support best practices.
• Manage relationship between business and technical users.
• Ability to manage requests from different stakeholder groups and the ability to determine what work needs to be done.
• Ability to convey software support details to users and the provide various written documentation.
• Understand user needs and priorities

The estimated wage range for this role based in Missouri is between $18.00 - $22.00. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.

In addition, bioMérieux offers a competitive Total Rewards package that may include:

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux's or its affiliates' application process by contacting us via telephone at [phone], by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).