Business Analyst II ReLo, BASIC

Amazon; Dallas (TX); On-site; USD 74,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking an experienced Insights Business Analyst to lead performance optimization efforts within Reverse Logistics in Dallas, TX. The role emphasizes data analytics, reporting frameworks, and root-cause analyses to reduce variance and drive operational excellence across the network.

The candidate should excel in communication, strategic thinking, and translating complex data into actionable strategies for cross-functional teams, with 25% travel.

Qualifications

• 3+ years of tax, finance or a related analytical field experience
• 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with SQL
• Experience making business recommendations and influencing stakeholders
• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams

Responsibilities

• Drive the development, implementation, and scaling of standardized processes, policies, and best practices across the organization.
• Provide expertise to align the standardization program with evolving policies and coordinate rollouts.
• Develop scalable strategies to roll out standardized processes across the network, addressing roadblocks and optimizing the approach using data insights.
• Interacting with Databases and Datasets to interpret data to conduct root cause analysis
• Collaborate with cross-functional teams to ensure successful implementation and adoption of standardized processes and policies.
• Create of utilize various reporting mechanisms to partition data into easily digestible visual for downstream customers

Job description

Description

We are seeking an experienced Business Analyst to spearhead strategic initiatives focused on performance optimization across the Reverse Logistics organization. The ideal candidate will leverage advanced data analytics capabilities, develop sophisticated reporting frameworks, and conduct comprehensive root cause analyses to eliminate variation in the network. This role will be instrumental in driving operational excellence by identifying and eliminating process variations through data-driven insights and implementing scalable solutions across the network.

We are seeking an experienced Business Analyst to spearhead strategic initiatives focused on performance optimization across the Reverse Logistics organization. The ideal candidate will leverage advanced data analytics capabilities, develop sophisticated reporting frameworks, and conduct comprehensive root cause analyses to eliminate variation in the network. This role will be instrumental in driving operational excellence by identifying and eliminating process variations through data-driven insights and implementing scalable solutions across the network. The ideal candidate should possess exceptional communication skills, strategic acumen, and a proven track record in data analytics. They should demonstrate the knowledge of query languages (SQL, Postgre Sql, Sqlite, ect), Object oriented languages (Python), Advanced Data Analytics, AWS experience, and Quicksight dashboard development. We seek an individual with a strong commitment to operational standardization and continuous process improvement. The successful applicant will be adept at translating complex data insights into actionable strategies and implementing them across diverse teams. Candidates who thrive on solving multifaceted challenges and have a passion for optimizing large-scale logistics operations are strongly to apply.

The Insights Business Analyst will serve as a key strategic partner, collaborating with cross-functional stakeholders to deliver actionable operational intelligence and drive performance excellence. This role encompasses developing and implementing sophisticated yet intuitive reporting frameworks that enable data-driven decision making, while synthesizing complex operational data into clear, actionable insights for senior leadership. The position requires identifying opportunities for standardization and process optimization across the network, leading strategic initiatives to eliminate operational variance, and enhancing performance consistency. 25% travel is required.

Key job responsibilities

• Drive the development, implementation, and scaling of standardized processes, policies, and best practices across the organization.
• Provide expertise to align the standardization program with evolving policies and coordinate rollouts.
• Develop scalable strategies to roll out standardized processes across the network, addressing roadblocks and optimizing the approach using data insights.
• Interacting with Databases and Datasets to interpret data to conduct root cause analysis
• Collaborate with cross-functional teams to ensure successful implementation and adoption of standardized processes and policies.
• Create of utilize various reporting mechanisms to partition data into easily digestible visual for downstream customers

About The Team

Reverse Logistics (ReLo) encompasses all operations related to the reuse of products and materials. Unlike Forward Logistics, which moves products from Fulfillment Centers (FCs) to customers, ReLo works backwards and moves products from customers' hands to returns centers to be resold as new, returned to vendors, resold as used, liquidated, donated, recycled, or destroyed. Amazon processes, inspects, evaluates, and disposes of products into different channels to generate recovery to offset the cost of returns.

The BASIC team's vision is to drive standardization, continuous improvement, and effective change management across the ReLo network. The Insights program benchmarks ReLo sits performance to provide insights and actions to Operations.

Basic Qualifications

• 3+ years of tax, finance or a related analytical field experience
• 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with SQL
• Experience making business recommendations and influencing stakeholders
• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience with the AWS platform, web services, software development, or related technologies
• Experience leveraging AI to draw business insights

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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Company - Amazon.com Services LLC

Job ID: A10577699