Business Analyst I/II

City of Escondido; Escondido (CA); On-site; USD 72,000 - 117,000; Full time

Job summary

The City of Escondido is hiring for Business Analyst I/II in the Information Systems Department. The role supports enterprise software applications, including setup, user administration, training, reporting, and GIS-related tasks.

Work closely with GIS Analysts to troubleshoot and upgrade GIS-connected applications. Candidates should have a Bachelor's degree and relevant experience in business analysis and software support.

Qualifications

• Bachelor's degree from an accredited college or university in computer science, information systems, business, or a related field.
• Two years (full-time equivalent) of increasingly responsible business analysis and software application support experience for Business Analyst I.
• Three years (full-time equivalent) of increasingly responsible business analysis and software application support experience or one year as Business Analyst I with the City of Escondido for Business Analyst II.

Responsibilities

• Performs administrative tasks within enterprise software applications, including setup, user administration, and software configuration.
• Researches and provides answers to questions regarding functionality of enterprise software applications.
• Creates and maintains end-user training materials, and conducts training sessions to ensure that applications are being optimally used.
• Responds to trouble calls and provides business level support in the troubleshooting of user problems; acts as the conduit for support issues that must be investigated by technical analysts, and/or reported to the supporting vendors.
• Develops and maintains data queries using enterprise application tools; creates and maintains reports using enterprise reporting tools.
• Works with GIS and other staff to help implement processes for the updating of GIS data.
• Organizes and leads the implementation of new enterprise software installations, and migrations; organizes and leads testing efforts during software upgrades or patching cycles.
• Assists in the evaluation phase of new enterprise software acquisitions from client requirements; determines methods of integrating and interfacing between existing applications to meet user needs.

Skills

SQL

End-user support

Reporting

GIS coordination

Education

Bachelor's degree

Tools

GIS software

Enterprise reporting tools

Job description

This position is open until filled.

A first review of applications will take place during the week of November 30, 2026. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

NOTE: This position will require you to work on-site. Remote work is not available.

Business Analyst I: $6,421 - $8,604 per month

Business Analyst II: $7,823 - $10,483 per month

If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Business Analyst I/II in our Information Systems Department/Enterprise Software & Web Administration division. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website.

Under direction (Business Analyst I), or general direction (Business Analyst II), performs a variety of tasks including setup, administration, end-user functional and technical support, training, vendor interfacing, and reporting assistance for one or more enterprise software applications. This position works closely with Geographic Information Systems (GIS) Analysts within the Information Systems department to troubleshoot problems, develop reports, and maintain and upgrade GIS-connected application(s) with map services.

Distinguishing Characteristics

Business Analyst I – This is the entry level class in the Business Analyst series providing business and analytical support of enterprise software applications to City information users. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Business Analyst II level and exercise less independent discretion and judgment in matters related to work procedures and methods. Incumbents in this class are expected to learn the operating procedures and policies of the work unit under the direction of the Enterprise Software Manager. Incumbents initially appointed to the Business Analyst I level may progress to Business Analyst II after successfully completing two years (24 months) of progressively responsible experience as a Business Analyst I with the City of Escondido, and achieving the qualifications and departmental requirements established for progression.

Business Analyst II–This is the experienced level class in the Business Analyst series and is expected to independently perform the full range of business and analytical support functions with only occasional instruction or assistance. Positions at this level are distinguished from the Business Analyst I level by the performance of the full range of duties as assigned, working independently, applying well developed business and analytical knowledge, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed only upon completion and for quality and appropriateness of overall results. Positions at the Business Analyst II level are normally filled by advancement from the Business Analyst I level.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Performs administrative tasks within enterprise software applications, including setup, user administration, and software configuration.
• Researches and provides answers to questions regarding functionality of enterprise software applications.
• Creates and maintains end-user training materials, and conducts training sessions to ensure that applications are being optimally used.
• Responds to trouble calls and provides business level support in the troubleshooting of user problems; acts as the conduit for support issues that must be investigated by technical analysts, and/or reported to the supporting vendors.
• Develops and maintains data queries using enterprise application tools; creates and maintains reports using enterprise reporting tools.
• Works with GIS and other staff to help implement processes for the updating of GIS data.
• Organizes and leads the implementation of new enterprise software installations, and migrations; organizes and leads testing efforts during software upgrades or patching cycles.
• Assists in the evaluation phase of new enterprise software acquisitions from client requirements; determines methods of integrating and interfacing between existing applications to meet user needs.
• Operates a variety of computer equipment including workstations, servers (physical and virtual), tablet computers, laptops, printers, and mobile phones.
• Performs related duties as required.
• Provides vacation and temporary relief as needed.

QUALIFICATIONS

Knowledge of:

• Operations, services and activities of information systems programs.
• Principles and practices of system testing, analysis and security best practices.
• Principles and practices of project management.
• Relational database principles and concepts.
• Structured Query Language (SQL).
• Enterprise reporting systems.
• Methods and techniques used in the installation, troubleshooting and maintenance of application software.
• Methods and techniques of evaluating client information and functionality requirements.
• Principles and practices of customer service.
• Pertinent Federal, State and local laws, codes and regulations.

Ability to:

• Provide support in the implementation and maintenance of various applications.
• Lead users from different departments through software implementation and other projects.
• Organize and lead users from different departments in effective software testing efforts.
• Respond to and identify user needs and determine resolutions.
• Identify business process areas needing optimization, and work with users to implement changes.
• Develop and deploy SQL queries and reports of simple to moderate complexity.
• With Systems Analyst support, develop and deploy complex queries and reports.
• Detect, isolate and resolve application software problems with vendor and Systems Analyst support.
• Perform basic editing tasks in GIS/enterprise software environments with GIS Analyst support.
• Evaluate, implement, configure, test, and support new enterprise applications.
• Read, interpret and apply moderately complex technical publications, manuals and related documents.
• Create and maintain training materials, create training videos, and instruct users in the use of enterprise software applications.
• Operate a variety of computer systems and equipment.
• Demonstrate an awareness and appreciation of the cultural diversity of the community.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Keep up-to-date with industry and security best practices.
• Continue to learn the latest technologies and seek out areas of business process improvement.

Business Analyst I/II

Education/Training:

Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems, business, or a related field.

Business Analyst I

Experience:

Two years (full-time equivalent) of increasingly responsible business analysis and software application support experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Business Analyst II

Experience:

Three years (full-time equivalent) of increasingly responsible business analysis and software application support experience or one year (full-time equivalent) of experience as a Business Analyst I with the City of Escondido. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

License or Certificate:

Possession of, or the ability to obtain, an appropriate, valid driver's license.

NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing.

SELECTION PROCEDURE

Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list.

All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®.

The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment.

Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt.

VETERANS' PREFERENCE

Eligible individuals are those who meet the following criteria:

• Served in the U.S. armed forces
• Received an honorable discharge
• Did not retire from military service
• Seeking employment with the City of Escondido for the first time.

Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination.

ABOUT OUR CITY

The City of Escondido is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise.

EOE

The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request.