Business Analyst - eGaming

Arrow International, Inc.; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Profit-sharing

401(k) matching

Paid time off + bonus week

Job summary

Arrow International, Inc. is seeking a detailed and highly skilled Business Analyst to join our eGaming Operations team in Cleveland, OH.

The role focuses on analyzing account and distributor data, tracking incentives, rebates, and commissions, and delivering accurate reports for executive review. The ideal candidate will have a BA/BS in a related field, proven business analytics experience (preferably in gaming), and strong Excel/Tableau skills.

Qualifications

• BA or BS in Business Administration, Finance, or a related field.
• Proven experience as a Business Analyst or similar role, preferably within Gaming.
• Strong analytical skills with the ability to organize and disseminate information.

Responsibilities

• Perform in-depth analysis of account and distributor data to identify trends and opportunities.
• Track and manage incentives, rebates, discounts, and commissions with accuracy and policy compliance.
• Collaborate with sales, finance, and exec management to gather data for presentations.
• Prepare reports, presentations, and dashboards to communicate findings.

Skills

Analytical skills

Communication

Independent worker

Gaming industry

Education

BA/BS in Business Administration

Tools

Excel

Tableau

Job description

Description

Join the Fun at Arrow International!

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting‑edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!

We’re building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.

Position Summary

We are seeking a highly skilled and detail-oriented Business Analyst to join our dynamic eGaming Operations team. The Business Analyst will primarily be responsible for conducting account and sales representative/distributor level analysis. The successful candidate will ensure accurate tracking and management of account incentives, rebates, discounts, and commissions, ensuring timely payment and executive approval. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with various stakeholders.

Primary Roles and Responsibilities

• Perform in-depth analysis of account and sales representative/distributor data to identify trends, patterns, and opportunities for improvement.
• Track and manage account incentives, rebates, discounts, and commissions, ensuring accuracy and compliance with company policies.
• Collaborate with cross-functional teams, including sales, finance, and executive management, to gather data and insights for executive presentations.
• Prepare accurate and comprehensive reports, presentations, and dashboards to communicate analysis findings to stakeholders.
• Monitor and evaluate the effectiveness of incentive programs, making recommendations for enhancements or adjustments as needed.
• Develop and maintain strong working relationships with internal teams, external partners, and distributors to ensure seamless communication and implementation of incentive programs.
• Stay updated with industry trends, competitors, and market dynamics to provide valuable insights and recommendations.

Experience and Education

• BA or BS in Business Administration, Finance, or a related field.
• This is not a remote or hybrid role
• Proven experience as a Business Analyst or similar role, preferably within the Gaming industry.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail.
• Proficient in data analysis and visualization tools (e.g., Excel, Tableau).
• Excellent communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Strong problem-solving and critical-thinking abilities.
• Knowledge of account management, sales, and distribution processes is highly desirable.
• Familiarity with incentive programs and sales compensation structures is a plus.
• High level of integrity and ability to handle confidential information with professionalism.

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [e-mail].

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.

Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.

INDS&S