Business Analyst – Digital Solutions

Peli BioThermal; Maple Grove (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with immediate match

Comprehensive benefits including pet保险

Health Savings Account contribution

Wellness and mental health programs

Job summary

Peli BioThermal is seeking a Business Analyst - Digital Solutions in Maple Grove, MN. You will investigate software tickets, analyze workflows, and translate needs into user stories and specs. The role includes leading UAT, coordinating testing, and partnering with the Data Team for reporting.

You will also design training materials, deliver sessions, and contribute to SOPs and documentation while collaborating with Product, IT, and Operations to improve software usability and processes.

Qualifications

• Bachelor's degree in a related field.
• 2+ years of relevant experience; master's may substitute.
• Experience supporting enterprise software and troubleshooting user issues.

Responsibilities

• Investigate and resolve software support tickets from customers and internal users.
• Analyze system workflows, processes, configurations, and data to identify root causes and solutions.
• Track recurring issues, document resolutions, and collaborate with technical teams.
• Support implementation and rollout of ProEnvision and other software across locations.
• Deliver virtual and in-person training to customers and internal teams.
• Create and maintain user guides, SOPs, FAQs, and software docs.
• Gather requirements and translate into user stories, specs, and tickets.
• Lead User Acceptance Testing for enhancements, integrations, and bug fixes.
• Develop test scenarios, execute tests, and track defects.
• Collaborate with Data Team to define reporting needs and validate data.

Skills

Business analysis

Requirements gathering

User stories

UAT

Training delivery

Education

Bachelor's degree in Business/IS/Engineering/CS

Tools

Power BI

Tableau

SQL

Job description

We're Hiring: Business Analyst - Digital Solutions

Location: Maple Grove, MN

Company: Peli BioThermal

About Us

Peli Biothermal designs, manufactures and services the packaging solutions that protect the medicines that save lives. Every day, countless treatments need to be transported to those that need them. A single dose may cost over $100,000 and be someone’s last hope of beating a terrible illness. As they travel, by road and air, these medicines need to be kept safe and at very precise temperatures. Their journeys might take them from dry heat in India, to frozen conditions in Iceland. It’s our job to ensure they remain safe, effective and ready to save lives – no matter the conditions. We’re a global market leader in our space, we’re growing and we’re looking for great new talent to join our team.

What You'll Do

• Investigate and resolve software support tickets from customers, Service Centers, Operations, and internal users, escalating technical issues when needed.
• Analyze system workflows, business processes, configurations, and data to identify root causes and recommend solutions.
• Track recurring software issues, document resolutions, and partner with technical teams to implement improvements.
• Support the implementation and rollout of ProEnvision and other operational software across customers, locations, and Service Centers.
• Deliver virtual and in-person software training to customers and internal teams during system implementations and ongoing adoption.
• Create and maintain user guides, training materials, Standard Operating Procedures (SOPs), FAQs, and software documentation.
• Gather business requirements and translate them into user stories, functional specifications, acceptance criteria, and development tickets.
• Lead User Acceptance Testing (UAT) for software enhancements, integrations, new features, and bug fixes.
• Develop test scenarios, execute testing, track defects, and validate software releases.
• Partner with the Data Team to define reporting requirements, investigate data discrepancies, and validate system information.
• Maintain and update relevant data within ProEnvision to support accurate reporting and operational decisions.
• Collaborate with Operations, Product, Technology, software developers, and external partners to deliver system improvements.
• Identify opportunities to improve software usability, operational processes, and the overall customer experience.
• Learn new systems, tools, and technologies to support changing business needs.
• Perform additional duties as assigned.

What We’re Looking For

• Bachelor's degree in Business, Information Systems, Engineering, Computer Science, Supply Chain, or a related field.
• Minimum of 2 years of relevant experience, or an equivalent combination of education and experience. A relevant master's degree may substitute for a portion of the experience requirement.
• Experience supporting enterprise or operational software and troubleshooting user issues through resolution.
• Experience working with Product, Technology, IT, or software development teams to resolve system issues.
• Ability to gather business requirements and translate them into user stories, process flows, and acceptance criteria.
• Hands‑on experience planning, executing, and managing User Acceptance Testing (UAT).
• Experience developing software documentation, training materials, and delivering training to business users.
• Strong analytical and problem‑solving skills with the ability to investigate complex system and data issues.
• Excellent written and verbal communication skills, with the ability to work with technical and nontechnical audiences.
• Ability to work independently, take ownership of projects, manage competing priorities, and meet deadlines.
• Willingness to learn new software platforms, business processes, and technologies.

Preferred Qualifications

• Experience supporting or implementing enterprise software, SaaS platforms, or operational systems.
• Experience managing software support tickets and troubleshooting application issues.
• Experience collaborating with software development, Product, Operations, or IT teams.
• Experience supporting software releases, system enhancements, and UAT.
• Background in supply chain, logistics, manufacturing, asset management, healthcare, or pharmaceutical environments.
• Familiarity with reporting and visualization tools such as Power BI or Tableau.
• Basic knowledge of SQL or similar technical concepts, or a willingness to learn.
• Strong curiosity and adaptability when working with new technologies and business processes.

What’s In It For You

• Competitive paid time off plans, holiday pay, and extra vacation purchase opportunities.
• 401(k) plan with immediate match.
• Comprehensive benefits options, including pet insurance.
• Health Savings Account contribution.
• Wellness Discount Program.
• Global Mental Wellness Program.
• Quarterly Employee Celebration Days.
• Peer‑to‑Peer Recognition Program.
• Service Recognition Program.
• Employee discounts on Pelican products, branded apparel, and gear.
• Employee referral program.
• Opportunities to collaborate with teams across different business functions and locations.
• And more!

Peli Biothermal’s reputation is based decades of delivering quality, reliability and innovation. We deal with temperature ranges down to -198.5°C and we can guarantee temperature stability for 200 hours or more without needing powered temperature control.

Quality is at the heart of everything we do. Across our production and assembly lines, in our service centers, and for everyone who supports them, attention to detail and high personal standards matter. It’s about teamwork – all of us doing our part, as part of something bigger that makes a difference.

That means it’s genuinely all about people. Our people are our biggest asset and we passionately believe in helping everyone fulfil their potential. That’s why we’re investing heavily in development and making career progression accessible for all who want it. We offer practical technical skills, and core skills training that’ll help you unlock new opportunities for growth which maybe even you don’t realise you’re capable of.

Don't just take our word for it - our commitment to our people has led to us being named in the 2026 Culture Excellence Awards as one of the Top Places to Work for both Employee Well-Being and Professional Development. As we grow, we want to help you grow too so we offer structured Development Plans to all employees and have created our own School of Cool, a virtual University for core skills which is available to everyone. Many who initially join as temporary workers convert to permanent employment enjoying a long‑term career with us and progressing through multiple roles, with increased pay, as they gain new skills and experience. We advertise our vacancies at all our sites and we always prefer to hire internally wherever possible. So if you join our team we hope you’ll want stay for the long term, and grow along with us.

Compensation & Benefits

Our compensation reflects the cost of labor across severalU.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this positionis listed below. Paywithin this range varies by work locationand may also depend on your qualifications, job‑related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company‑paid life and disability plans, and matching 401k to eligible employees.

Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.