Business Analyst - Conversational AI (Kore.ai)

Pronix Inc; Myrtle Point (OR); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Technical Business Analyst specializing in Conversational AI to join their remote team. The ideal candidate will have extensive experience in technology consulting and a strong background in working with retail clients. Responsibilities include gathering business requirements, translating them into functional specifications, and collaborating with technical teams to ensure successful implementation. Excellent client-facing skills and experience with AI platforms like Kore.ai are essential for this role.

Qualifications

• 5+ years as a Business Analyst in technology consulting.
• 2+ years with Conversational and Generative AI platforms.

Responsibilities

• Gather and analyze business requirements for conversational AI solutions.
• Translate business needs into functional specifications and user stories.
• Conduct workshops with clients to define solution scope.

Skills

Client-facing skills

API integrations

Conversational design

Tools

Kore.ai

IBM Watson

Google Dialogflow

Microsoft Azure AI

Job description

Technical Business Analyst – Conversational AI (Kore.ai or Equivalent)

Location: US, Fully Remote (Occasional Client Site Visits)

Employment Type: W2-Contract

About the Role:

We are seeking a Technical Business Analyst with experience in Conversational and Generative AI platforms, preferably Kore.ai or other enterprise-grade AI platforms, to join our growing team. The ideal candidate will have experience working with retail industry clients, a strong consulting services delivery background, and will be comfortable working in a client-facing environment.

Qualifications:

1. 5+ years of experience as a Business Analyst in technology consulting/services.
2. 2+ years of hands-on experience with Conversational and Generative AI platforms such as Kore.ai, LivePerson, Amelia, IBM Watson, Google Dialogflow, Microsoft Azure AI, or similar.
3. Experience in retail sector projects is a strong plus.
4. Strong understanding of API integrations, conversational design, and omnichannel solutions.
5. Excellent client-facing skills; ability to communicate complex concepts clearly.
6. Experience working in MNCs/SIs is preferred.

Key Responsibilities:

• Gather and analyze business requirements for conversational AI solutions, primarily using Kore.ai or equivalent platforms.
• Translate business needs into functional specifications, process flows, and user stories.
• Conduct workshops and discovery sessions with clients to define solution scope.
• Collaborate with solution architects and developers to ensure alignment between business requirements and technical implementation.
• Assist in UAT, training, and go-live support.
• Document current and future state processes and prepare technical documentation.
• Regularly engage with stakeholders, presenting progress and capturing feedback.

Key Deliverables:

• Business Requirements Document (BRD): Capturing all client requirements.
• Process Flows & Wireframes: Mapping user journeys for conversational AI.
• User Stories & Acceptance Criteria: For development and QA.
• Gap Analysis & Feasibility Reports: Identifying system/process gaps.
• Functional Specifications Document (FSD): For technical team execution.
• Test Case Documentation: To support UAT and ensure functionality.
• Stakeholder Workshop Reports: Summaries and next steps.
• Training & Knowledge Transfer Materials: Documentation and sessions.
• Change Request Documentation: Scope changes and impact analysis.