Business Analyst - Claims

Utica National Insurance Group; United States; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical and Prescription Drug Benefit

Dental Benefit

Vision Benefit

Life Insurance and Disability Benefits

401(k) Profit Sharing

Job summary

Utica National Insurance Group, based in New Hartford, NY, seeks a proficient Claims Business Analyst to bridge business needs with IT teams. You will gather requirements, define scope, and help manage backlogs and user stories across projects in Agile and other methodologies.

The role emphasizes strong stakeholder communication, acceptance criteria development, and collaboration with Product Management to align themes and epics with claims objectives. Hybrid work arrangement in NY.

Qualifications

• Bachelor's degree or equivalent business experience.
• Experience with Guidewire ClaimCenter.
• Familiarity with automated Commercial/Personal Lines systems.
• 6+ years in a Business Analyst role preferred.
• Certified in SAFe Product Owner (PO/PM) preferred.

Responsibilities

• Serve as liaison between business customers and IT/vendor teams for technology-enabled solutions.
• Elicit, document, and validate business requirements and acceptance criteria.
• Lead backlog creation, user stories, and prioritization across Agile/Waterfall/Kanban projects.
• Define and validate test strategies, acceptance criteria, and use cases; support UAT.

Skills

Business Analysis

Requirements gathering

Stakeholder communication

Education

Bachelor's degree or equivalent

SAFe PO/PM certification

Tools

Guidewire ClaimCenter

Job description

The Company

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations in NYC, Dallas and Charlotte.

This is a hybrid role reporting to our New Hartford, NY location.

What You Will Do

The Claims Business Analyst acts as a liaison between the business/customers and IT/vendor development teams for business needs requiring technology and process based solutions including identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives. This role is accountable for the ongoing administration of applications within the Claims Department and user support.

Key Responsibilities

• Build strong, trusting relationships with business customer teams to understand business needs and potential enhancements.
• Be a consultative partner making recommendations for solutions or improvements to business processes that can be accomplished through new solutions or alternative uses of existing technology/systems.
• Working with business partners, elicit requirements for efforts of high complexity ranging from corporate projects to maintenance requests utilizing various techniques such as interviewing, requirement workshops, business process reviews and workflows.
• Document business and functional requirements according to established standards. Decomposing high level business or user requirements into functional requirements specified at an appropriate and actionable level for technical team-mates. Utilize various tools for pragmatic representation of requirements where appropriate, such as process flows, diagrams, mock ups and screenshots.
• Working with team members, business partners, and Information Technology, lead or participate in requirement reviews to ensure requirements are complete, comprehensive, concise, unambiguous, traceable and verifiable. Obtain necessary approvals for requirements from business stakeholders. Maintain complete and keep contemporary documentation of requirement decisions, procedures, workflows, system integrations etc.
• Is able to work and transition across projects executed in different methodologies (Agile, Waterfall, Kanban etc.). Should be well versed with creation and prioritizing Backlogs, writing User Stories, clearly defining Acceptance criteria and helping move stories across work stages to ensure completion.
• Works with Product Management Team to ensure vision, themes, features, epics are established to help meet the goals, and objectives of the claims organization.
• Develop testing strategies; build Acceptance Tests and Use Cases. Perform User Acceptance Testing when needed to ensure that programming meets specifications, and operates as intended.
• Document and analyze business processes and system integrations to guide the business in improvement opportunities
• Working with business partners and/or Information Technology, define and document ticket or project objectives for Wrike input when necessary.
• Provide a high level of assistance, training, and mentoring for teammates as needed, fostering an environment of team collaboration and knowledge sharing.
• Working with business partners and Information Technology, plan and manage project activities of a high complexity/visibility to include project level tasks, resources, timeline. Identify and elevate risk and constraints, plan mitigation strategy. Report project performance, progress and issues in a clear, concise and timely manner. Attend or facilitate project status meetings as needed. Identify assignment risks and constraints, escalating appropriately and in a timely manner with possible mitigation strategies.

Additional Responsibilities

• Resolve and/or escape issues in a timely fashion to meet necessary effective/statutory due dates.
• Identify opportunities for improvement and make constructive suggestions for change following accepted change management procedures.
• Participate in the development and design of new products, and documenting system changes that are necessary as a result.
• Support ServiceNow/Help Desk related requirements items.
• Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track).
• Performs other duties as assigned.
• Conforms with all corporate policies and procedures.

What You Need

• Bachelor's Degree preferred or equivalent business or business analyst experience.
• Experience with Guidewire ClaimCenter.
• Familiarity with automated Commercial Lines and/or Personal Lines systems desired.
• 6+ years experience in Business Analyst role preferred.
• Certified in Scaled Agile - SAFe Product Owner (PO/PM) preferred.

Depending on candidate qualifications, this role may be filled as a Business Analyst II or Business Analyst III.

Salary Range: $80,000-$120,000

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal insurance discount

Additional Information

This position is a full time salaried, exempt (non overtime eligible) position.

Utica National is an Equal Opportunity Employer.