Business Analyst, Business Systems

Aptean; Alpharetta (GA); On-site; USD 75,000 - 105,000; Full time

Job summary

Aptean in Alpharetta, GA is seeking a Business Analyst to support CRM systems and AI agents, collaborating with developers in Alpharetta and Bangalore to coordinate analysis, governance, quality and delivery. The role involves defining requirements for AI Agents, managing backlogs, and ensuring successful releases.

You will translate business needs for technical teams, maintain documentation, and coordinate multi-site delivery while aligning with organizational change management and QA processes.

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent experience.
• 3–5+ years supporting enterprise systems, process automation, and system integrations as a Business Analyst.
• Experience with requirements, user stories, test plans, QA, UAT, defect management, and release sign-off.
• Experience managing backlogs, coordinating releases, and supporting CRM and integrated enterprise environments.
• Experience with data analysis, project management, distributed development teams, training, and change management.

Responsibilities

• Define requirements and acceptance criteria for AI Agents, workspaces, integrations, and Salesforce enhancements.
• Manage feature requests, backlogs, dependencies, risks, decisions, and release coordination.
• Own the AI Agent, MCP Server, and MCP Tool registry and governance reviews.
• Plan QA and UAT, manage defects, and confirm business sign-off before releases.
• Coordinate distributed developers, stakeholder feedback, reporting, documentation, training, and change readiness.

Skills

Enterprise systems

Process automation

System integrations

Requirements gathering

QA & UAT

Education

Bachelor's degree in Business/IS/CS

Tools

Salesforce

CRM systems

Job description

Overview

About the role

As Business Analyst — Business Systems & AI, you will work in Alpharetta, Georgia, five days per week, supporting the Senior Director, CRM Systems and Business Integrations. You will support Salesforce, integrated business systems, internal-facing AI Agents, and functional workspaces. You will work with developers in Alpharetta and Bangalore, India, coordinating analysis, governance, quality, and delivery.

Key Responsibilities

• Define requirements and acceptance criteria for AI Agents, workspaces, integrations, and Salesforce enhancements
• Manage feature requests, backlogs, dependencies, risks, decisions, and release coordination
• Own the AI Agent, MCP Server, and MCP Tool registry and governance reviews
• Plan QA and UAT, manage defects, and confirm business sign-off before releases
• Coordinate distributed developers, stakeholder feedback, reporting, documentation, training, and change readiness

About you

You bring strong analytical ability and sound judgment to complex business systems work. You can work across time zones, translate technical concepts for non-technical audiences, and translate business needs for technical teams. You maintain accurate documentation, facilitate working sessions, and hold delivery standards while coordinating multiple priorities.

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent experience
• 3–5+ years supporting enterprise systems, process automation, and system integrations as a Business Analyst
• Experience with requirements, user stories, test plans, QA, UAT, defect management, and release sign-off
• Experience managing backlogs, coordinating releases, and supporting CRM and integrated enterprise environments
• Experience with data analysis, project management, distributed development teams, training, and change management

To be ahead of the pack, you might have:

• Exposure to AI agent, chatbot, or LLM-based application delivery
• Knowledge of Salesforce release management, sandboxes, and deployment practices
• Familiarity with IT governance, access review, audit processes, or ADKAR
• Experience designing user-facing applications, portals, or functional workspaces

What’s in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.