Business Analyst: AI & Automation

American Electric Power; Columbus (OH); On-site; USD 99,000 - 129,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentive

401(k) match

AEP Pension

Benefits package

Job summary

American Electric Power seeks an experienced Business Analyst to bridge business units with architects and engineers who build for them. You will partner with business teams to understand how work is performed, translate insights into clear requirements, and shape candidate AI/automation solutions with governance in mind.

You will collaborate across data scientists, project managers, and vendor partners to ensure solutions meet data, risk, and production readiness criteria while enabling

Qualifications

• Bachelor’s degree in computer science, information systems, business or related field; or associate’s degree in computer science or related field with 2 years of relevant work experience; or High school diploma/GED with 4 years of relevant work experience.
• 7 years of relevant work experience is required.
• Demonstrated experience eliciting requirements and delivering technology solutions in partnership with business stakeholders and technical teams.

Responsibilities

• Partner with business units to understand objectives, pain points, processes, and data.
• Translate business needs into clear, testable requirements, user stories, acceptance criteria, and process flows.
• Work with architects and business stakeholders to frame the problem, evaluate solution options, and define the path to production.
• Surface constraints including data availability/quality, compliance, risk, and ownership.
• Design and execute test plans tracing back to requirements and drive defects to resolution.
• Collaborate with engineers, data scientists, project managers, and vendors throughout delivery.

Skills

Requirements elicitation

Workflow automation

SQL / analytics tooling

Stakeholder facilitation

Education

Bachelor’s degree in CS/IS/Business or related field

Associate’s degree +2 years experience

High school diploma +4 years experience

Tools

UiPath

MSPP

Dataverse

SharePoint

Job description

Job Posting End Date

10-19-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

At American Electric Power, the AI Solutions & Enablement team builds the platforms, guardrails, and solutions that let teams across the company work smarter, spanning both artificial intelligence and enterprise automation. We are seeking an experienced Business Analyst to be the bridge between the business units we serve and the architects and engineers who build for them. You will partner closely with business teams to uncover how work is performed, translate that understanding into clear requirements, and work alongside our architects to shape candidate solutions.

Job Description

What You’ll Do

Understanding the Business

• Partner with business units to understand their objectives, pain points, processes, and data.
• Document current-state processes and quantify the opportunity: volume, effort, cycle time, error rates, and the business value at stake.
• Facilitate working sessions, interviews, and process walkthroughs with stakeholders ranging from field operations to corporate functions.

Requirements And Solution Definition

• Translate business needs into clear, testable requirements, user stories, acceptance criteria, and process flows.
• Work with architects and business stakeholders to frame the problem, evaluate solution options, apply the team’s tool selection criteria, and define the path to production.
• Surface the constraints that shape a responsible design, including data availability and quality, compliance and records requirements, risk considerations, oversight needs, and current process ownership.
• Contribute to AI governance by helping define requirements, control standards, policies, and production readiness criteria for AI and automation solutions.

Testing and Solution Validation

• Design and execute test plans that trace back to requirements and drive defects to resolution.
• Apply testing approaches suited to AI solutions, where outputs are probabilistic rather than deterministic: evaluation sets, human review, accuracy and quality thresholds, and edge-case probing.
• Test automated workflows end to end, including exception handling, failure and rollback paths, and the handoffs between automated and human steps.

Delivery Partnership and Adoption

• Work alongside architects, engineers, data scientists, project managers, and vendor partners throughout delivery, keeping requirements current as the solution evolves.
• Gather the information needed for governance and responsible use reviews, including the use case, data involved, risk considerations, and planned oversight.
• Contribute to training materials, documentation, and change communications that help business users adopt what we deliver.

Preferred & Essential Skills

• Demonstrated experience eliciting requirements and delivering technology solutions in partnership with business stakeholders and technical teams.
• Working familiarity with a variety of workflow and process automation technologies (e.g., UiPath, MSPP, Dataverse, SharePoint) and AI platforms (e.g., Copilot, Copilot Studio, Azure AI Foundry, AWS Bedrock).
• Strong process analysis and documentation skills - process mapping, current/future state, requirements traceability, and clear written communication.
• Working familiarity with AI and GenAI capabilities and their limits, enough to shape realistic requirements and set appropriate expectations with business partners.
• Working familiarity with automation capabilities - workflow and process automation, integrations, and where each fits relative to an AI approach.
• Hands-on test design and execution experience, including user acceptance testing and defect management; comfort testing solutions whose outputs vary.
• Comfort with data - reading a data model, assessing data quality and availability, and writing enough SQL or using analytics tooling to validate results independently.
• Strong facilitation and influence skills; able to hold a credible conversation with both a field supervisor and a solution architect.

What We’re Looking For:

Education requirements are listed below:

• Bachelor’s degree in computer science, information systems, business or related field of study; Or associate’s degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.

Work Experience requirement listed below:

• In addition to any experience required above, 7 years of relevant work experience is required.

What You’ll Get:

• Base salary
• Annual bonus
• Long-term incentive
• 401(k) match
• AEP Pension
• Comprehensive benefits package designed to support and enhance the overall well-being of employees.

Compensation Data

Compensation Grade:

SP20-008

Compensation Range:

$98,993.00 - $128,688.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

At AEP, we’re more than just an energy company - we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you’re passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.