Business Analyst - Aftermarket Solution

CIRCOR Pumps North America, LLC; Monroe (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

CIRCOR Pumps North America, LLC is hiring for an analytical reporting role focused on translating customer and business needs into actionable requirements. The position requires strong data skills and experience with ERP systems, CRM platforms, and BI tools.

As part of the analytics team, you will develop models to improve coverage, eligibility, and revenue opportunities while collaborating across departments to drive pricing and market strategies.

Qualifications

• 2+ years in an analytical reporting role, preferably in a manufacturing environment.
• 4-year degree in business administration or related field preferred.

Responsibilities

• Proactively communicate and collaborate with customers to analyze information needs and deliver functional requirements and BRDs.
• Engage in multiple initiatives simultaneously and provide updates at daily/weekly meetings.
• Build analytical models to support customer coverage, service eligibility, and revenue opportunities.
• Analyze market trends, customer needs, historical data, and internal targets to inform pricing, costing, and market strategies.
• Define interfaces to ERP and other integrated systems and evaluate best practices for business processes.
• Speak to capabilities of other information systems and their relevance to the business context.

Skills

Analytics aptitude

Business requirements

Data interpretation

Communication skills

Problem solving

Team player

MS Excel

Power BI

Education

Bachelor's degree in business administration or related field

Tools

IFS ERP

Dynamics 365

Salesforce

Excel

Power BI

MS Office

Job description

• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements and Business Requirements Document), Use Cases, GUI, Screen and Interface designs).
• Successfully engage in multiple initiatives simultaneously.
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, and subject matter experts.
• Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
• Develop and maintain analytical models to support customer coverage, service eligibility, and revenue opportunities.
• Analyze information resources regarding market trends, customer needs, historical data, and internal margin/revenue targets to provide actionable recommendations on pricing, product costing, and market strategies.
• Determine best use of ERP systems to support business practices and other best practice techniques
• Defines and participates in analysis of interfaces to ERP and other integrated systems.
• Build your knowledge of other information systems and be able to speak to their capabilities in the context of our business.
• Supports queries and reports to address operating needs.
• Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues.
• Provide updates at daily/weekly meetings and activity/priority reporting.

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

• Experience with an IFS v7 or higher ERP system and associated business processes.
• Demonstrated aptitude for analytics.
• Ability to manage a large amount of transactional data and determine trends up to part number level using statistical and analytical tools.
• Manage multiple priorities; both independently and as a team player.
• Be an independent problem solver with the ability to creatively translate business requirements into technical solutions.
• Skills to communicate complex ideas effectively.
• Strong proficiency in data analysis and visualization tools (e.g. Excel, Power BI).
• Experience working with CRM systems (e.g. Dynamics 365, Salesforce).
• Understanding of database management systems.
• Show a strong ability to solve problems creatively, thru innovation & process re-engineering.
• Have demonstrated interpersonal skills: ability to establish confidence, rapport and foster cooperative relationships with clients and coworkers.
• Be friendly, empathetic, and professional even under stressful circumstances and tight timelines.
• Strong skills in MS Office Suite.
• Must be a US Citizen.

Education & Experience

• 2+ years in an analytical reporting role, preferably in a manufacturing environment.
• 4-year degree in business administration or related field preferred

CIRCOR is an EEO Employer of Females/ Minorities/ Veterans/ Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.