Business Analyst 2 - ops

Huntington; Columbus (OH); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Huntington is seeking an Enterprise Payment Operations Analyst to navigate complex requests for premium customers and conduct extensive research to ensure excellent service. The role collaborates with ACH, Wire, Enterprise Payment Settlement, and TMIO teams to support payment operations products across departments.

The position emphasizes system/process implementation, testing, and documentation, with a focus on improving payment operations and customer experience.

Qualifications

• Three or more years mortgage banking experience.
• High School Diploma or equivalent.
• Experience with ACH Operations, Wire Operations or Enterprise Payments preferred.

Responsibilities

• Act as a subject matter expert and perform daily operational processes.
• Support new system and process implementation and workflow.
• Research specialized problems and take action to correct.
• Lead in process improvement ideas and documentation.
• Collaborate with mortgagors, investors, and vendors as needed.

Skills

Verbal communication

Written communication

Regulatory knowledge

Education

High School Diploma or equivalent

Tools

Black Knight MSP

Job description

As an Enterprise Payment Operations Analyst (EPOA) you will navigate challenging requests and perform extensive research for premium customers to help ensure the best customer experience. The EPOA will collaborate very closely with internal operations partners, including ACH Operations, Wire Operations, Enterprise Payment Settlement and TMIO teams. An important aspect of this role will be the support provided to enhance cross-segment research as it relates to Payment Operations supported products, including Commercial Operations, Treasury Management, CRB Operations, and Enterprise Payments.

Duties & Responsibilities

• The BA 1 will also act as a subject matter expert and perform daily operational processes as assigned.
• Supports new system and process implementation and workflow.
• Researches specialized problems and takes action to correct.
• Leads in process improvement ideas and documentation.
• Partners with internal colleagues, mortgagors, investors, and vendors depending on current assignments.
• Establishes knowledge base of current policies, procedures and practices for various departments.
• Participates in creation and maintenance of procedures for various departments.
• Builds test scripts, manages and implements testing and reporting of system enhancements.
• Involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
• Performs other duties as assigned.

Basic Qualifications

• High School Diploma or Equivalent.
• Three or more years mortgage banking experience.

Preferred Qualifications

• Black Knight MSP Experience preferred.
• Strong knowledge of loan operations and compliance/regulatory guidelines (RESPA, OCC and CFPB).
• Excellent verbal and written communications skills.
• ACH Operations, Wire Operations, Enterprise Payment Settlement or TMIO experience.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

This position is available in the Huntington Bank Corporate Office footprint.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses.

Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Welcome to Huntington!

At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout

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