Business Analyst

Ashling

United States

On-site

Full time

14 days+

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Benefits offered by this job

Quarterly book allotment

Uncapped training allotment

Unlimited holidays

Immediate 401K contributions

Job summary

A global consulting firm is seeking a Business Analyst to serve as the main contact for Intelligent Automation customers. Responsibilities include creating business cases, collaborating with developers, and ensuring client satisfaction. Ideal candidates have a bachelor's degree, experience in business analysis or QA, and knowledge of RPA tools. The company emphasizes a culture of lifelong learning, diversity, and servant leadership, offering numerous perks like unlimited PTO and uncapped training allotments.

Qualifications

Previous experience in Business / Systems Analysis or Quality Assurance.
Experience in eliciting requirements and testing.
Strong written and verbal communication skills.

Responsibilities

Serve as primary point of contact with assigned Intelligent Automation customers.
Support sales team by defining project complexity.
Create Business Cases and ROI for automation projects.

Skills

Analytical skills

Problem-solving skills

Strong communication skills

Technical writing skills

Knowledge of Agile SDLC

Education

Bachelor’s degree or equivalent experience

Tools

RPA Tools such as UiPath

Automation Anywhere

Blue Prism

Microsoft Office suite

Job description

Ashling Partners is at the forefront of the hyper automation revolution! We help clients improve productivity and employee engagement by leveraging intelligent process automation, RPA, Process Intelligence, data capture/OCR and Machine Learning technologies. Our team leverages lean agile principles to make automation gains sustainable and a driving force for digital innovation. As a Business Analyst for Ashling Partners, you will serve as the primary point of contact with assigned Intelligent Automation customers and liaise between customers and developers to ensure we deliver quality, excellence, and value!

Our rapidly growing organization is taking the world by storm, quickly becoming THE global boutique in intelligent automation. We are looking for life-long learners and servant-leaders who are passionate about innovation and the future of work. If this sounds like a place for you, we would love to meet you!

What You Will Do:

Serve as primary point of contact with assigned Intelligent Automation customers and liaise between customers and developers
Support customers by providing answers, expertise, and insights as needed
Conduct site visits to customers, travel up to 25% when warranted
Create Business Cases and ROI for all automation projects
Collaborate with the developers to ensure customers’ development requirements are accurately captured for automation projects
Be informed on intelligent automation solutions and use cases to better inform customers on capabilities
Support the governance of the lifecycle/process
Develop and track metrics and financial projections for each automation/solution
Facilitate email communications between clients
Accountable for high client NPS (net promoter score) to ensure we deliver quality, excellence and value
Support sales team by defining project complexity and total hours needed from Business Analyst resources for new projects

What You Will Bring:

Bachelor’s degree or equivalent experience
Previous experience in Business / Systems Analysis or Quality Assurance
Experience with RPA Tools such as UiPath, Automation Anywhere, Blue Prism is required
Proven experience in eliciting requirements and testing
Advanced knowledge in generating process documentation including process flows, as-is/to-be documentation, and process design documents (pdds)
Strong written and verbal communication skills including technical writing skills
Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Lifelong learner mindset
Strong analytical and problem‑solving skills
Strong communication and management skills
Understanding of Agile SDLC

Why Ashling Partners:

At Ashling Partners, we strive to provide meaningful work in a positive, appreciative and fun culture for our own team. All firm members are referred to as “Ohana,” the Hawaiian word for family, with regards to extended family beyond relatives. The concept emphasizes that extended families are bound together by a common belief, attitude or purpose and members must cooperate and remember one another.

Lifelong Learning - In the intelligent automation space change happens fast, in order to support that change, Ashling has developed a culture that enables lifelong learners to continuously develop their skill sets
Diversity of Thought, Culture, Background & Identity – We build diversity, equity, and inclusion capabilities into all facets of our business to support innovation, creativity, and our global growth objectives
Consistently Innovate with Cutting Edge Technology – We offer a continuous model for performance improvement and the opportunity to work with best of breed automation technology stacks
Provide Servant-Based Leadership – We believe the leader’s role is to serve the organization, not the other way around
Practice Stewardship – We work together as peers, regardless of a person’s formal role or authority in the organization
Be Entrepreneurial in Management – We empower people to bring ideas and challenge them with the responsibility to make them successful
Offer Open-Book Finance – We give everyone the opportunity to see the books, how we are being measured and what our score is, so they can feel empowered to impact success
Provide the Best Service – We may not be the cheapest, but we will deliver the best value to our clients
Make Data-Driven Decisions – We are a data‑driven organization internally and externally
Be a fun place to work - We provide a positive, appreciative and fun culture