Business Analyst

Helm Operations; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Helm Operations is seeking a Business Analyst to join our Product team in the United States. The BA will translate stakeholder requirements into actionable specs for Development, Design, and QA, ensuring alignment with business outcomes.

You will work with Product Managers to structure delivery, leverage Claude and other AI tools to draft requirements, and maintain a groomed backlog for timely releases. Strong communication and cross-functional collaboration are essential.

Qualifications

• Experience as a Business Analyst or similar in software/technology.
• Proficiency with Jira, Confluence, and Microsoft 365.
• Practical experience using Claude or similar AI tools in a professional environment.
• Ability to write effective prompts and edit AI outputs to a high professional standard.
• Solid PDLC understanding; ability to read data via Excel, SQL, or BI platforms.
• Understanding of how software product decisions connect to business outcomes (revenue, retention, efficiency).
• Excellent written and verbal communication; editing AI-generated artifacts to a high standard.

Responsibilities

• Elicit, document, analyze, and validate business requirements through stakeholder interviews, working sessions, research, and product discovery activities.
• Use Claude and other AI tools to accelerate first-draft documentation while independently reviewing, refining, and validating all outputs.
• Translate business and customer needs into clear functional specifications, user stories, process flows, and measurable acceptance criteria.
• Maintain a groomed backlog with PM partnership; use Claude for gap detection before tickets reach development.
• Document current-state and future-state workflows, business rules, system behavior, and product interactions to create alignment before development begins.
• Act as trusted point of contact for scope, timelines, and delivery status; facilitate working sessions across business, product, and development.
• Communicate changes, decisions, and rationale clearly – no one should be surprised.
• Develop test scenarios for QA/UAT using Claude-generated drafts from acceptance criteria; track delivery against those criteria and elevate gaps.
• Analyze product usage, support tickets, and stakeholder feedback to inform prioritization; build lightweight reporting for stakeholders and leadership.
• Coordinate release notes using AI; partner with product marketing to enable internal teams before new capabilities ship.

Skills

AI literacy

Stakeholder management

Facilitation

Product knowledge

SQL/Excel basics

Education

CBAP/CCBA/PMI-PBA

Tools

Jira

Confluence

Microsoft 365

Claude

Job description

Job Summary

We're looking for a Business Analyst to join our Product team.

You will be the connective tissue between business needs and product execution, translating stakeholder requirements into clear, actionable specifications that enable our Development, Design, and Quality Assurance teams to deliver valuable product outcomes.

Working closely with Product Managers, you will bring structure, clarity, and momentum to product delivery, freeing Product Managers to focus on strategy, discovery and product direction.

AI will be an important part of how you work. You will use Claude and other AI tools to accelerate high-volume activities such as drafting requirements, synthesizing feedback, identifying gaps, generating test scenarios, and preparing release documentation.

You will direct the tools, critically evaluate their outputs, and remain fully accountable for everything shared with Development teams and stakeholders.

Make your impact with a rapidly growing marine software business.

Job Description

You Will

• Elicit, document, analyze, and validate business requirements through stakeholder interviews, working sessions, research, and product discovery activities.
• Use Claude and other AI tools to accelerate first-draft documentation while independently reviewing, refining, and validating all outputs.
• Translate business and customer needs into clear functional specifications, user stories, process flows, and measurable acceptance criteria.
• Maintain a groomed backlog with PM partnership; use Claude for gap detection before tickets reach development.
• Document current-state and future-state workflows, business rules, system behaviour, and product interactions to create alignment before development begins.
• Act as trusted point of contact for scope, timelines, and delivery status; facilitate working sessions across business, product, and development.
• Communicate changes, decisions, and rationale clearly - no one should be surprised.
• Develop test scenarios for QA/UAT using Claude-generated drafts from acceptance criteria; track delivery against those criteria and elevate gaps.
• Analyze product usage, support tickets, and stakeholder feedback to inform prioritization; build lightweight reporting for stakeholders and leadership.
• Coordinate release notes using AI; partner with product marketing to enable internal teams before new capabilities ship.

You Bring

• Demonstrated experience as a Business Analyst, Product Business Analyst, Systems Analyst, or in a similar role within a software or technology environment.
• Proficiency with Jira, Confluence, and Microsoft 365.
• Practical experience using Claude or comparable generative AI tools in a professional environment.
• The ability to write effective prompts, evaluate AI-generated content, recognize inaccurate or incomplete outputs, and edit artifacts to a high professional standard.
• Solid PDLC understanding; ability to read data via Excel, SQL, or BI platforms; comfortable in technical discussions without being a developer.
• A solid understanding of how software products are built and how feature decisions connect to business outcomes (revenue, retention, operational efficiency).
• Exceptional written and verbal communication - increasingly means editing AI-generated artifacts to a high standard.
• Strong facilitation and stakeholder-management skills, with the ability to align teams that may have different priorities or perspectives.
• Experience working simultaneously across Product Management, Development, Design, Quality Assurance, and business stakeholders.
• The confidence to respectfully challenge stakeholder requests, uncover the underlying need, and determine whether the proposed solution is addressing the right problem.
• A critical mindset and the ability to apply the same level of scrutiny to AI-generated outputs as you would to any other source of information.
• The ability to work effectively through ambiguity while remaining organized, proactive, and focused on outcomes.

A CBAP, CCBA, PMI-PBA, or equivalent certification would be an asset. Demonstrated experience using Claude or other generative AI tools within a professional product or technology environment is valued alongside traditional qualifications.

Who You Are

You are goal-oriented, self-motivated, curious, and a clear communicator.

You take ownership of your work from initial conversation through delivery and validation. You approach ambiguity with curiosity and rigour, ask thoughtful questions, and are not afraid to challenge assumptions when doing so will lead to a better outcome.

You use AI confidently and responsibly - not as a replacement for judgment, but as a tool to work faster and more effectively. Y