Business Analyst

San Jose State University; San Jose (CA); On-site; USD 81,000 - 118,000; Full time

Job summary

San José State University is seeking a Business Analyst to gather requirements, analyze needs, and recommend technical solutions for university departments. The role focuses on documenting current and future processes, performing gap analyses, and coordinating with developers and vendors to implement changes.

Responsibilities include creating test plans, managing projects, and ensuring quality solutions align with user needs while enhancing overall university operations.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Minimum 4 years of relevant IT/business analysis experience.

Responsibilities

• Gather and document requirements with departments.
• Document current and future state processes and use cases.
• Develop gap analyses and prioritize requirements.
• Develop test plans aligned with requirements and coordinate testing.
• Ensure delivered solutions meet requirements and add value.
• Lead cross-functional process improvements and optimize applications.
• Create project documentation and implementation plans.
• Coordinate execution across analysis, design, development, and deployment phases.

Skills

Business analysis

Requirements gathering

Process mapping

Waterfall

Agile

Vendor management

Project management

Education

Bachelor’s degree in related field

Tools

ITIL

Project management tools

MS Office

Job description

Job Summary

The Business Analyst is responsible for the requirements gathering,evaluation, analysis, and recommendation for solutions to meet userand departmental technology needs. The core functions includeconducting needs assessments, identifying requirements, conductinggap analyses, working with developers and vendors, and managingprojects to implement technology solutions.

The Business Analyst will be proactive in their approach todocument and recommend improvements in business processes to ensureusers/departments have the most up-to-date technological solutionsto perform their jobs and serve the university communityeffectively.

This position provides business analysis, project management,custom solution development, support, and overall InformationTechnology expertise.

Key Responsibilities

• Work with departments and assemble teams of experts to gatherand document requirements.
• Document current and proposed future state business processes,workflows and use cases.
• Develop gap analysis and prioritized requirements
• Develop test plans aligned with requirements and future state;and coordinate teams to ensure that processes are tested andvalidated.
• Ensure quality solutions are delivered that meet requirementsand enhance business capabilities.
• Develop relationships with businesses, collaborating tooptimize and enhance their use of applications and solutions.
• Lead cross-functional business process re-engineering teams tobest utilize applications capabilities.
• Develop project documentation as needed, including ProjectScope, Requirements, Design, Test plans, and Support plans.
• Create detailed project and implementation plans incollaboration with departmental personnel.
• Working with other IT groups and business teams manageexecution of project plans during all phases – analysis, design,development, and implementation.
• Design, build and configure new custom solutions that meetdefined business requirements.
• Enhance existing solutions as needs are identified andprioritized.
• Test and deploy new and enhanced solutions.
• Define and document operational and maintenance proceduresrequired for developed solutions.

Knowledge, Skills & Abilities

• Thorough and advanced knowledge of business systems analysisconcepts, principles, practices, and methodologies.
• Ability to learn, analyze, define, enhance, document, andrecommend improvements to business processes and workflows.
• Advanced business analysis skills, including requirementsgathering, needs assessment, gap analysis, process mapping, anddevelopment of current- and future-state processes.
• Advanced analytical and research skills to evaluate systems,applications, emerging technologies, and alternative solutions tomeet business and departmental needs.
• Excellent project management skills, including the ability todevelop and manage project plans, establish priorities anddeadlines, coordinate resources, monitor progress, and successfullydeliver multiple complex projects within scope, budget, andtimelines.
• Working knowledge of waterfall and agile project managementmethodologies and practices.
• Advanced communication, interpersonal, and customer serviceskills, with the ability to establish and maintain effectiveworking relationships with users, technical staff, vendors, andstakeholders in a diverse and multicultural environment.
• Strong written and verbal communication skills, including theability to document requirements, processes, recommendations,project status, and technical information clearly andeffectively.
• Ability to coordinate, prioritize, and manage multipleprojects, tasks, and competing priorities simultaneously.
• Ability to work effectively with vendors, participate in usergroups, and support vendor evaluation and managementactivities.
• Ability to learn and effectively utilize new applicationsoftware, systems, tools, and technologies.
• Strong logical and analytical reasoning skills to diagnose andresolve computer-related and systems issues.
• Ability to apply security policies, models, frameworks, andpractices to ensure appropriate protection of systems andinformation.
• Strong knowledge of IT service management processes, includingITIL support operations and Incident, Change, Problem, and ReleaseManagement.

Required Qualifications

• Equivalent to a bachelor’s degree in a related field.Additional experience which demonstrates acquired and successfullyapplied knowledge and abilities shown above may be substituted forthe required education on a year-for-year basis. An advanced degreein a related field may be substituted for the required experienceon a year-for-year basis.
• Four (4) years of relevant experience.

Preferred Qualifications

• Master’s degree in computer science or related field
• Ten years’ experience working on IT projects as businessanalyst and/or project manager
• Five years of experience supporting information systems andtechnology
• Five years’ experience developing new or enhancing applicationsExperience with workflow applications

Compensation

• Classification: Business Systems Analyst III
• CSU Salary Range: $7,284/month - $10,611/month (Step 1 – Step20)

San José State University offers employees a comprehensive benefitspackage typically worth 30-35% of your base salary. For moreinformation on programs available, please see EmployeeBenefits Summary.

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access anyin-person program or activity (on- or off-campus) operated orcontrolled by the University follow COVID-19 vaccinerecommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health(CDPH) applicable to their age, medical condition, and otherrelevant indications and comply with other safety measuresestablished by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [e-mail].

Additional Information

Satisfactory completion of a background check (including a criminalrecords check) is required for employment. SJSU will issue acontingent offer of employment to the selected candidate, which maybe rescinded if the background check reveals disqualifyinginformation, and/or it is discovered that the candidate knowinglywithheld or falsified information. Failure to satisfactorilycomplete the background check may affect the continued employmentof a current CSU employee who was offered the position on acontingent basis.

The standard background check includes: criminal check, employmentand education verification. Depending on the position, a motorvehicle and/or credit check may be required. All background checksare conducted through the university's third party vendor, AccurateBackground. Some positions may also require fingerprinting. SJSUwill pay all costs associated with this procedure. Evidence ofrequired degree(s) or certification(s) will be required at time ofhire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS.(e.g. H1-B VISAS)

All San José State University employees are considered mandatedreporters under the California Child Abuse and Neglect ReportingAct and are required to comply with the requirements set forth inCSU Executive Order 1083 as a condition of employment. Incumbent isalso required to promptly report any knowledge of a possible TitleIX related incident to the Title IX Office or report anydiscrimination, harassment, and/or retaliation to the Office ofEqual Opportunity.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a finaladministrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years onlyafter a determination is made that they meet the minimumqualifications for the position, and before an offer of employmentis extended. Applicants who reach the final stages of theapplication process must also sign a release form that authorizesthe release of information by the applicant’s current and/or formeremployers to the CSU concerning any substantiated allegations ofmisconduct.

Jeanne Clery Disclosure of Campus Security Policy and CrimeStatistics Act and Campus Housing Fire SafetyNotification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policyand Campus Crime Statistics Act, the Annual Security Report (ASR)is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policystatements, emergency preparedness and evacuation information,crime prevention and Sexual Assault prevention information, andinformation about drug and alcohol prevention programming. The ASRalso contains statistics of Clery crimes for San José StateUniversity locations for the three most recent calendar years. Apaper copy of the ASR is available upon request by contacting theOffice of the Clery Director by phone at 408-924-1501 or by emailat [e-mail].

Pursuant to the Higher Education Opportunity Act, the Annual FireSafety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for firesthat occurred within SJSU on-campus housing facilities for thethree most recent calendar years, and to distribute fire safetypolicies and procedures intended to promote safety on Campus. Apaper copy of the AFSR is available upon request by contacting theHousing Office by phone at 408-795-5600 or by email at [e-mail].

Campus Security Authority - In accordance with the Jeanne CleryDisclosure of Campus Security Policy and Campus Crime StatisticsAct (Clery Act) and CSU systemwide policy, this position is subjectto ongoing review for designation as a Campus Security Authority.Individuals that are designated as Campus Security Authorities arerequired to immediately report Clery incidents to the institutionand complete Clery Act training as determined by the universityClery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. Theuniversity prohibits discrimination based on age, ancestry, caste,color, disability, ethnicity, gender, gender expression, genderidentity, genetic information, marital status, medical condition,military status, nationality, race, religion, religious creed, sex,sexual orientation, sex stereotype, and veteran status. This policyapplies to all San José State University students, faculty, andstaff, as well as university programs and activities. Title IX ofthe Education Amendments of 1972, and certain other federal andstate laws, prohibit discrimination on the basis of sex in alleducation programs and activities operated by the university (bothon and off campus). Reasonable accommodation is made for applicantswith disabilities who self-disclose. San José State Universityemployees are considered mandated reporters under the CaliforniaChild Abuse and Neglect Reporting Act and are required to complywith the requirements set forth in CSU Executive Order 1083 as acondition of employment.

Advertised:

September 28, 2026 (9:00 AM) Pacific Daylight Time