Business Analyst

Xinnovit; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology consulting firm is seeking candidates for a role focused on operations support. The role demands strong analytical skills and effective communication for managing deliverables and workflows with clients and third-party vendors. Ideal applicants will have substantial experience in operational support and a commitment to continuous improvement.

Qualifications

• Experience in production/service/operations support.
• Fluent in English.
• Proven record of ensuring deliverables meet SLAs and KPIs.

Responsibilities

• Assist in Root Cause Analysis and preventive maintenance.
• Ensure all agreed deliverables are met.
• Coordinate workflows while interacting with customers and vendors.

Skills

Analytical skills

Communication

Customer interaction

Job description

Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions.

Our mission is to enable our clients to become more agile and competitive with the help of innovative technologies. We empower our clients to respond faster and more intuitively to changing market dynamics.

The business environment is complex, often under significant constraints and pressures from various sources. We have the knowledge, experience and capabilities to provide our clients the tools they require to achieve better, faster and effective transformation that make them the leaders in their industry.

Our Goals Are:
• To use our expertise to the benefit of our clients and partners through open communication and collaboration.

• To ensure sustainable and profitable long-term growth.

• To provide a return on investment to shareholders.

• To promote employee development.

Job Description

Previous experience in production/service/operations support with analytical and resolution skills. Strong written & oral skills. Ability to work w customer, third party vendors to meet deliverables ,-SLAs&KPIs. Application of documented processes to ensure consistent output and uses continuous improvement approaches in all work efforts. Will function at times at Workflow coordinator, assisting in Root Cause Analysis, and preventive maintenance. Must have EXCELLENT communication skills for both direct customer interaction as well as all stakeholder comms. Must be very responsible in ensuring all agreed to deliverables are met. Must be fluent in ENGLISH.

Additional Information

All your information will be kept confidential according to EEO guidelines.