Business Analyst

CTI Resource Management; Pensacola (FL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

CTI Resource Management is seeking a Business Analyst in Pensacola, FL to support NETC training and education management systems, including NETFOCUS. The role offers a hybrid schedule and cross-functional collaboration with engineering, procurement, logistics, and production teams.

Responsibilities include leading program analysis, requirements gathering, documentation, progress reporting, and change management within the Serena OpenText system.

Qualifications

• Bachelor's degree in Software Engineering, IT, Cybersecurity, Data Science, Information Systems, or Computer Science (ABET/NCAE-C)
• Alternatively, two years of DoD/Military certs/training listed in the ad ensures eligibility
• Security clearance at least Interim Secret/T3 required

Responsibilities

• Lead analysis across programs to support decisions on success, risk and viability.
• Gather requirements from stakeholders for IT systems or projects.
• Maintain project docs and generate progress reports.
• Track program activities to support Gov 2.0 efforts and forecasts.
• Manage budgets, schedules, and project status.
• Prepare contract deliverables in Word/Excel/PowerPoint.
• Collaborate with cross-disciplinary staff across groups such as engineering, procurement, logistics, and production.
• Handle Change Requests in Serena OpenText/Micro Focus system.

Skills

Tech program experience

UAT experience

Troubleshooting

Complex problem solving

Active listening

Active learning

Critical thinking

Education

Bachelor's degree in IT/CS/Engineering

Two years DoD/military cert experience

Tools

Serena OpenText

MS Office

Job description

Job Title

Business Analyst

Education

High School

Location

Category

Salary Grade

Date Needed By

11/13/2026

Job Type

Full-time

Travel

0 - 10%

Job Description

Position Summary:Business Analyst located in Pensacola, FL. This position will be supporting Training and Education Management Systems for Naval Education and Training Command (NETC). The primary focus is with Naval Education and Training Future Officer and Citizenship User System (NETFOCUS).

Job Description: Hybrid Schedule

• Leading analysis efforts across the Program of Record(s) to support decisions for success, risk, and overall viability.
• Requirements gathering for identifying and documenting the specific needs and expectations of stakeholders for a new or existing IT system or project.
• Maintain comprehensive project documentation and generate regular reports to track progress and outcomes.
• Tracks and monitors new and ongoing program activities to include implementation and forecasting to support Gov 2.0 efforts.
• Manages, develops, and tracking of project status, budgets, and schedules.
• Develops, reviews, and/or format Microsoft Word documents, Excel spreadsheets, PowerPoint Presentations and other documents to support government contract deliverables.
• Works with staff from different disciplines, including management, engineering, procurement, logistics, and production to complete tasks.
• Change Request Management in the System of Record, currently Serena (OpenText/Micro Focus).

Education and Experience: Bachelor's Degree in Software Engineering, Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or NCAE-C designated institution - or – Two (2) years of experience with a A+, Network+, CND, GFACT, GSEC, Security+, CASP+, CCNP Security, CISA, FITSP-O, GICSP, or SSCP – or – previous DoD/Military course completion of C-150-2012, C-150-2011, 531-25B10 (CP), A-202-2100 now A-150-1251, A-150-1200, A-150-1201, A-102-5900, A-531-0767, M09DSJ1, A-531-0021, A-150-1980, A-150-1202, A-150-1203, A-150-1250, A-113-0205, A-113-0175, A-113-0018, A-113-0382, A-113-0027, A-113-0383, A-113-0175, A-113-0202, A-113-0233, A-531-0150, A-531-0100, A-150-2300, A-661-0500, A-531-0022, A-102-5888, A-102-5599 (SNOOP), A-531-0045, A-113-0381, A-113-0381, A-113-0342, A-104-0083(P/L), A-121-0594 (P/L), A-104-0084, A-150-4219 (P/L), or A-150-9020 (P/L).

Certifications

• Any one of the criteria identified in the required Experience and Education Section will meet the certification requirement.

Security Clearance: Must have at a minimum of Interim Secret/T3 Clearance or current T3 Clearance.

# of Hires Needed

1

Exemption Type

Non-Exempt

Hiring Manager

Grayson, Avil (Senior Program Manager - Operations Management (01.00.20))

Job Requirements

Skills: (**Desired Skills)

• **Experience supporting or working with technology programs (e.g. Software development, System Administration, or similar IT infrastructure projects).
• **Experience with User Acceptance Testing (UAT). Play a role in UAT to ensure that the product/software meets the needs of end-users.
• Troubleshooting - Determining causes of operating errors and deciding what to do about it.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Attributes:

• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).