Business Analyst

ATR International; Pasadena (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

ATR International in Pasadena, California is looking for a candidate to support a Senior Business Process Manager. This role focuses on operational workflows related to telephony systems and vendor liaison tasks.

The ideal candidate should have a BA or BS and at least 3 years of relevant experience, with skills in MS Spreadsheet, MS Access, and telephony systems. Join a company with over 25 years of experience in staffing services and IT consultancy.

Qualifications

• BA or BS required along with a minimum of 3+ years of relevant experience.
• Experience in telephony systems is a plus.

Responsibilities

• Liaison with Vendor for early out collection.
• Provide administrative and technical support for telephony system.
• Support operational priorities and workflow analysis.

Skills

MS Spreadsheet

MS Access

Telephony systems experience

Education

BA or BS

Job description

Founded in 1988 in response to the burgeoning demand for temporary technical resources, ATR International has been providing our clients with IT consultants and enterprise wide staffing services for over 25 years.

We are headquartered in Silicon Valley and serve clients across the U.S. ATR provides a suite of services including temporary and temp-to-perm staffing, direct placement, and payroll services. We understand how to operate effectively within managed staffing programs and have significant experience working with leading VMS and MSPproviders. Our clients range from emerging start-ups to large corporations.

Job Description

Top Daily Responsibilities:

1. Liaison with Vendor for early out collection
2. Administrative and Technical support for telephony system
3. Call Operations Workflows

The position will support Senior Business Process Manager to support operational verticals with PFS:

1. Position will provide subject matter expertise for PFS initiatives and operational priorities from a technical systems perspective as well as operational business workflow and analytics.
2. Position will be focused on call support, non-member early out, statements, bad debt operations, including liaison with vendor, status reporting, executive summary reports and graphing and process workflows.

Required/Desired Skills:

1. Experience Level: BA or BS required plus minimum 3+ years of direct relevant experience

Skills a Top Candidate Should Have:

1. MS Spreadsheet
2. MS Access
3. Telephony systems experience

Desired Skills:

1. Telephony
2. Nice application
3. Project Managements

Soft Skills:

1. Work good with others
2. Liaison with vendor

Qualifications

BA or BS required

Additional Information

All your information will be kept confidential according to EEO guidelines.