Business Analyst

King Arthur Baking Company; Hartford (VT); Hybrid; USD 82,000 - 110,800; Full time

Benefits offered by this job

Medical insurance

Dental insurance

ESOP

Profit sharing

Volunteer hours

Job summary

King Arthur Baking Company is seeking a Business Analyst to bridge business and IT on omni‑channel initiatives spanning Wholesale and Direct‑to‑Consumer operations. The role involves partnering with Finance, Supply Chain, Sales, Manufacturing, and more to define requirements and drive strategic projects through the full lifecycle.

The position requires 3+ years in business analysis, strong problem‑solving, and experience with ERP/finance platforms.

Qualifications

• 3+ years of experience in business analysis, business process optimization, consulting, software implementation, or related fields.
• Expertise in capturing complex business requirements via workshops, persona definitions, and process flows.
• Familiar with SDLC, BPO, and organizational change management concepts.
• Ability to produce BRD/FS documents and system diagrams.

Responsibilities

• Partner with business and IT owners to drive strategic projects through lifecycle.
• Execute projects across ERP, finance apps, digital platforms, store systems, and integration layers.
• Define business requirements, reconcile objectives, and prioritize requests.
• Research processes to define impact, use cases, and expected outcomes.
• Develop SME knowledge in omni‑channel operations and provide day‑to‑day support.
• Collaborate with IT to ensure requirements translate into design.
• Coordinate trade-offs between functionality, usability, and performance.
• Assist with change management scope and enablement activities.
• Support test plan definition and QA/UAT execution.
• Evaluate processes to optimize omni‑channel customer outcomes.

Skills

Business Analysis

Requirements Definition

Stakeholder Engagement

Project Management

Tools

SAP S/4HANA

Microsoft Office

BI Tools

Job description

Position

Business Analyst supports the delivery of strategic, cross‑functional initiatives by bridging business and IT teams throughout the project lifecycle. This role focuses on omni‑channel solutions spanning Wholesale and Direct‑to‑Consumer operations, engaging with business owners across Finance, Supply Chain, Sales, Manufacturing, and more to define requirements.

Location

Hybrid: working from home and onsite in White River Junction, VT roughly 4 times per year. Ideal candidates located within 120 miles of our offices.

Pay

$82,000 to $110,800 annual salary; commensurate with experience.

The Benefits

Medical, dental, vision, short‑ and long‑term disability, life insurance, paid parental leave, paid time off, holidays, 401(k) with match. Additional benefits: 40 paid volunteer hours per year, profit sharing, participation in the Employee Stock Ownership Plan (ESOP). Employees are co‑owners with a shared stake and a voice in the company.

Essential Duties and Responsibilities

• Partner with business and IT owners to drive strategic projects through the entire lifecycle, including scoping, business requirements definition, testing, enablement, and support.
• Execute projects involving a wide range of business systems including ERP, finance applications, digital platforms, store systems, middleware/integration layers, and more.
• Drive business requirements definition, reconcile conflicting objectives, and distinguish critical requests from nice‑to‑have components.
• Research business processes and associated technology deeply enough to define project impact/scope, identify use cases, and facilitate alignment on expected outcomes.
• Demonstrate a hunger to learn and work to evolve into a Subject Matter Expert (SME) for omni‑channel operations best practices and provide day‑to‑day operational support to business partners.
• Collaborate with IT development teams to ensure functional requirements are understood and learn how requirements are effectively incorporated into technical design.
• Coordinate alignment with business partners to negotiate trade‑offs between functionality, usability, performance, etc. with technical design as adjustments are warranted.
• Assist with the impact assessment to identify change management scope to business operations and participate in enablement, training, and support activities.
• Support test plan definition and assist in executing functional and user acceptance testing.
• Evaluate and optimize business processes to craft an omni‑channel experience that drives efficient and effective customer and user outcomes.

Experience & Education

• 3+ years of experience in business analysis, business process optimization, consulting, software implementation, program management, or similar.
• Expertise identifying business objectives and capturing complex business requirements via persona definitions, workshops, business process flows, decision trees, and other tools.
• Familiar with phases of systems implementation projects and concepts of Software Development Life Cycle (SDLC), Business Process Optimization (BPO), and Organizational Change Management (OCM) methodologies.
• Able to produce polished project deliverables such as Business Requirement Definition (BRD) documents, Functional Specifications (FS), system architecture diagrams, integration flows, etc.
• Experience building test plans and executing Quality Assurance (QA) and User Acceptance Testing (UAT).
• Comfortable with Microsoft Office Suite and Business Intelligence (BI) tools.
• Experience with SAP S/4HANA ERP platform strongly preferred.
• Experience with Finance operations and business best practices, including Accounts Payable, Accounts Receivable, Cost Accounting, General Ledger, etc. strongly preferred.
• Critical & Strategic Thinking: High‑level analytical thinking and problem‑solving skills with close attention to detail while maintaining perspective to overarching goals.
• Integrity & Accountability: Act with personal responsibility, set high standards, and deliver to committed deadlines.
• Stakeholder Engagement & Communication: Utilize excellent communication skills and a customer service mindset to build relationships across both internal and external teams and drive alignment to project goals.
• Prioritization & Adaptability: Ability to balance multiple active priorities, adjust to a shifting landscape, and comfortable navigating ambiguity.

Success Factors

• Genuine enthusiasm for King Arthur’s mission and products, with a commitment to living its values.
• Community‑minded and engaged in volunteer activities.

Physical Requirements

• Ability to work for prolonged periods at a desk, both in a home office and onsite, using a computer and other standard office equipment.
• Regular use of computer keyboard, mouse, and video conferencing tools.
• Ability to communicate effectively in person, over the phone, and through digital platforms.
• Occasional standing, walking, bending, or reaching within the office environment.
• May occasionally be required to lift or move items up to 15 pounds (e.g., office materials, documents).
• Visual acuity needed for reviewing documents, spreadsheets, and data on screens.
• Ability to commute to the office for in‑person meetings, trainings, or other business needs as required.

Work Environment

• Indoors, a normal office environment with little exposure to excessive noise, dust, or temperature changes.
• This role operates in a professional office environment where most work is performed at a desk.
• Remote work environment that meets KAB standards for work.

Safety

• Understands that safety is the responsibility of everyone at the organization and is responsible for adhering to/providing work in a safe and ergonomic manner, identifying unsafe conditions and correcting conditions immediately or reporting them promptly.
• Participates in safety and compliance training and safety and health programs.

Supervision

N/A

Travel

5% travel required: occasional travel may be required for meetings, training, or team events.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, responsibilities, or duties that may change at any time with or without notice.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.