Business Analyst

Farm Credit East; Enfield (CT); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Short-Term Incentive

401(k) match

Health Savings Account

Life insurance

AD&D insurance

Long-term disability insurance

Tuition reimbursement

Continuing education and training

Employee Assistance Program

Job summary

Farm Credit East is seeking a Product Development professional to advance core business systems and collaborate with product owners and stakeholders across the northeast.

You will help govern the portfolio plan, translate ideas into requirements, and drive adoption through strategic communication and change enablement.

Hybrid work arrangements are available after onboarding, with focus on customer outcomes and team collaboration across locations.

Qualifications

• Bachelor's degree in business, agriculture or a related field.
• Experience and expertise in the FISERV DNA, Salesforce, nCINO, CCH Tax or Encompass LOS Platform preferred.
• Experience in software Testing and/or Quality Assurance preferred.
• Salesforce certifications are a plus.

Responsibilities

• Execute the core business system strategy with product owner(s) to meet customer and user expectations.
• Manage the Core Business System Portfolio Plan including metrics, risks, and resource allocation.
• Create requirements for new or updated core business systems within the ideation process.
• Collaborate with product owners to ensure deep user knowledge informs platform innovation.
• Work with FPI, core vendors and Farm Credit System partners to optimize platform solutions.

Skills

FISERV DNA

Salesforce

nCINO

Encompass LOS

CCH Tax

QA Testing

Education

Bachelor's degree in business/agriculture or related field

Tools

Salesforce

Encompass LOS

FISERV DNA

CCH Tax

nCINO

Job description

Location: Enfield, CT, US, 06082 Watertown, NY, US, 13601 Greenwich, NY, US, 12834 Homer, NY, US, 13077 Claverack (Hudson), NY, US, 12534 Cooperstown, NY, US, 13326 Bridgeton, NJ, US, 08302 Dayville, CT, US, 06241 Lebanon, NJ, US, 08833 Riverhead, NY, US, 11901 Hornell, NY, US, 14843 Phelps, NY, US, 14532 Mayville, NY, US, 14757 Batavia, NY, US, 14020 St. Albans, VT, US, 05478 Auburn, ME, US, 04210 Middlebury, VT, US, 05753 Bedford, NH, US, 03110 Middleboro, MA, US, 02346 Presque Isle, ME, US, 04769 Potsdam, NY, US, 13676 Derby, VT, US, 05829 White River Jct., VT, US, 05001

Company: Farm Credit East

Position Summary

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11.7 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

Duties and Responsibilities

Product Development

• Works closely with product owner(s) to execute on the core business system strategy to meet or exceed customer and user expectations and gain alignment with key stakeholders
• Helps execute on the Core Business System Portfolio Management Plan which governs current and future FCE core business systems including performance metrics, identifies risks and opportunities, prioritizes high-value products, optimizes resource allocation across the portfolio and balances the product mix among strategic initiatives
• Creates requirements for new/updated existing core business systems ideas within the defined FCE ideation process
• Works closely with product owner(s) to determine, monitor and update the plan and methodology to ensure deep user knowledge for each platform to utilize in core business system innovation
• Works creatively with FPI, core business system vendors and Farm Credit System partners to optimize platform solutions and design

Product Communication

• Develops a deep understanding of customer, employee and FCE needs within the core business systems
• Supports the communication strategy for each new/existing core business system to align with FCE’s overall communication plan and enable optimal system adoption and utilization

Change Enablement

• Engaged in training and full adoption of FCE’s technology platforms to meet association and customer needs
• Demonstrates a strong commitment to standardized methods to improve efficiency, collaboration, and embodiment of One Team Working Together
• Support organizational transformation providing guidance in change enablement, communications, and training supporting delivery and adoption of strategic programs within the organization
• Works cooperatively with the change enablement team to develop the Communication/Change Enablement Plan and associated training for each process, system or technology rollout

Job Qualifications and Requirements

• This position requires a Bachelor's degree in business, agriculture or a related field or an equivalent combination of education and experience to perform the essential functions of the job.
• Experience and expertise in the FISERV DNA, Salesforce, nCINO, CCH Tax or Encompass LOS Platform preferred.
• Experience in software Testing and/or Quality Assurance preferred.
• Salesforce certifications are a plus.
• We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion.

Compensation and Benefits

• Salary Range: $55,000 to $90,000 commensurate with experience
• Short-Term Incentive to reward business results
• Retirement Contributions:
  • 401k match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
  • Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
• Time Off:
  • 15-25 days of vacation leave per year, depending on years of service
  • 12 days of holiday leave per year
  • 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year
• Health and Insurance:
  • Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being
  • Health Savings Account
  • Life insurance at 2x base pay
  • Accidental Death and Dismemberment insurance at 2x base pay
  • Long-term disability insurance at 2/3 base pay
• Additional Benefits:
  • Tuition reimbursement
  • Continuing education and training
  • Employee Assistance Program offering a wide variety of tools and resources

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail [e-mail] .