Business Analyst

Walgreens; Deerfield (IL); On-site; USD 65,000 - 114,000; Full time

Job summary

Walgreens is seeking a Business Analyst in the United States (Deerfield, IL) to gather and document business requirements, translate them into functional specs, and act as a liaison between business, IT, and vendors. You will work with design, development, QA, and production support to ensure requirements are properly documented and executed.

The role emphasizes strong communication, ability to elicit requirements, and collaboration across teams; candidates with retail/pharmacy experience are

Qualifications

• Bachelor's Degree or High School Diploma/GED with at least 3 years of experience in retail or mail pharmacy.
• Ability to elicit requirements from business owners through various methods and document clearly for stakeholders.
• Identify qualitative and quantitative indicators for success.
• Experience with requirements specification and development: process/functional requirements, JAD/RAD sessions, use cases, and process flows.
• Outstanding written and verbal communication skills.
• Excellent presentation skills.

Responsibilities

• Gathers and documents client requirements; helps identify desired results.
• Reviews high level test plans and requirements based on QA plans.
• Gathers and documents functional requirements from business requirements, including use cases.
• Assists in scope definition and manages initiatives from definition through implementation and updates to stakeholders.
• Provides basic end-user support post-deployment and helps evaluate feedback to address issues.
• Identifies resources to define and validate requirements and specifications.
• Identifies opportunities to improve efficiency of application portfolio and processes.
• Interfaces with stakeholders to answer routine questions and escalates complex ones for resolution.
• Works with business owners to review suggestions, system enhancements and production issues.

Skills

Requirements elicitation

Documentation

Communication

Process flow diagrams

Use cases

Stakeholder liaison

Education

Bachelor's Degree

Bachelor's Degree in Computer Science

Job description

Job Summary

Gathers requirements using a variety of techniques, including observation, interviews, surveys, questionnaires, and conducting focus groups. Analyzes, classifies and documents project scope and business requirements, and identifies and clarifies functional requirements using conceptual and logical processes. Serves as a bridge/translator between various teams, including the business, operations, IT, and external vendors. Works collaboratively with design, development, QA, and production support staff to ensure business and functional requirements are properly documented, tested, piloted and executed.

Job Responsibilities

• Gathers and documents client requirements; helps identify desired results and provides an understanding of the opportunity or problem.
• Reviews high level test plans, business and system requirements based on quality assurance plans.
• Gathers and documents functional requirements from business requirements, including page specs and use cases where needed.
• Assists in scope definition and managing initiatives from definition through implementation, providing necessary updates and communications to stakeholders.
• Provides basic end-user support in post-deployment phases, and supports the assessment and evaluation feedback process to ensure that the requirements necessary to correct issues are addressed.
• Understands and identifies the correct resources to help define and validate both requirements and specifications.
• Helps identify opportunities for improving efficiency of application portfolio and associated business processes.
• Interfaces with stakeholders to answer routine application and requirements questions. Escalates the more complex questions, but follows up for resolution.
• Works with business owners and operations to review suggestions, system enhancements and production issues.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor's Degree or High School Diploma/GED and at least 3 years of experience in retail or mail pharmacy.
• Ability to elicit requirements from business owners through a variety of methods and to document requirements clearly and concisely for stakeholders.
• Ability to identify qualitative and quantitative indicators for success.
• Experience with requirements specification and development: process/functional requirements definition methods, JAD/RAD sessions, use case development, and process flow diagrams.
• Outstanding written and verbal communication skills.
• Excellent presentation skills.

Preferred Qualifications

• Bachelor’s Degree and at least 2 years of experience working on large-scale technology projects OR a High School Diploma/GED and at least 5 years of experience in retail or mail pharmacy.Bac
• Bachelor’s Degree in Computer Science.
• Knowledge of technical design processes and models.
• Knowledge of processes to validate that the requirements have been met.
• Experience with Agile and continuous improvement methodologies (Lean Six Sigma).
• Experience using consulting skills and developing client relationships.
• Experience using analytical skills, tools and techniques to investigate information and to draw conclusions.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience working with virtual teams.
• Bachelor's Degree in Computer Science.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Salary Range: $65000 - $113,750 / Salaried