Business Analyst

Talentify; Cleveland (OH); On-site; USD 72,000 - 82,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k match

Bonus potential

Sign-on bonus

Job summary

Dealer Tire in Cleveland seeks a Business Analyst with 1-3 years BA experience and ERP exposure. You will analyze processes, document requirements, and support project testing.

Responsibilities include cross-functional analysis, process improvements, stakeholder communication, and maintaining BA documentation in a fast-paced environment.

Qualifications

• 1-3 years business analysis experience.
• 1-3 years exposure to ERP systems.
• Good communication skills across organizational levels.
• Organized and detail oriented.
• Proficiency with Excel, Word, Project, Visio.

Responsibilities

• Analyze and document business processes and data, current and future.
• Identify process improvements and cross-functional impacts.
• Partner with users to define requirements and test plans.
• Deliver system knowledge and support project testing.
• Manage project tasks, status updates, and documentation.
• Assist in agile project management practices and delivery.
• Plan and estimate BA work; ensure standards and timelines.

Skills

Business analysis

Communication skills

Organizational skills

Facilitation

Negotiation skills

Fast-paced work

Results orientation

Agility

Initiative

Influence

Customer focus

Learn quickly

Recognize implications

Apply knowledge

Tools

Microsoft Excel

Microsoft Word

Microsoft Project

Visio

Job description

About this job

Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

Base Pay Range:

$72,000 - $82,000

As a Business Analyst, your essential job functions will include the following:

Business Process Analysis and Process/System Expertise

• Developing breadth and depth of knowledge, both ERP and other systems and process, in assigned functional area(s) and product(s), which support a holistic view across broad processes and systems.
• With guidance, recommending and developing business process improvements for assigned area.
• Analyzing cross-functional impact of business and systems processes across organizations.
• Working with users to identify and recommend desired process modifications and enhancements.
• Documenting and modeling business processes and associated data, including both “as-is” current processes and “to-be” improved processes.
• Documenting system knowledge and test planning in support of assigned projects and initiatives.
• Participate in delivery of system knowledge on projects to new and existing users of new workflow processes and Information Technology system and products.
• Meeting regularly with customers and IT Management to discuss, prioritize and report on application enhancements.
• Keeping customers informed of business analysis work progress.

Customer Support Services

• Engaging users in reporting the issues; timely response back to users; engaging other IT resources as needed, documenting issue resolution; analysis of patterns and trends within the requests; properly coding time spent; closing the user tickets according to the agreed timeframes.
• Performing root cause analysis and support appropriate IT resources to implement process and system improvements to reduce/eliminate root causes of incidents
• Providing system knowledge transfer to functional super users and help desk support.
• Delivering support within initial response time as well as resolution time service levels

Project Management

• Continue growth and developing proficiency in agile project management principles and processes.
• Working alone and as part of a team to manage aspects of a project, which can include:
  • Providing status to project stakeholders and IT Management.
  • Issue tracking, escalation, and resolution.
  • Updating process and system documentation to reflect changes.
  • Documenting business requirements
  • Working with associates to develop user acceptance test objectives, test plans and/or test scripts to verify and accept that business requirements have been met.
  • Executing system tests and user acceptance tests of system changes.

Work Management

• Planning and estimating business analysis work as described above.
• Monitoring adherence to established business analysis standards and guidelines.
• Meeting project quality, schedule, and cost commitments, under pressure

Other Duties as Assigned

Position Requirements

• 1-3 years business analysis experience.
• 1-3 years exposure to Enterprise Resource Planning (ERP) systems
• Good communication skills to multiple levels of the organization
• Organized / detailed orientation is required.
• Microsoft Excel, Word, Project, Visio
• Facilitation and negotiation skills
• Ability to manage in a fast-paced environment.
• Results Orientation
• Agility
• Initiative
• Influence
• Customer Focus
• Learn Quickly
• Recognize Implications
• Apply Knowledge

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen
• Sitting for long periods of time
• Travel as necessary (<10%)

Drug Policy

• Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.