Business Analyst

redShift Recruiting LLC; City of Albany (NY); Presencial; USD 80.000 - 97.000; Tempo integral

Resumo da vaga

redShift Recruiting LLC is seeking a Business Analyst for a large mission-driven nonprofit near Albany, NY. This role acts as the bridge between the technology team and the departments that rely on enterprise systems, with a focus on HR, payroll, and related people-management applications.

You will gather requirements, document processes, and translate business needs into practical solutions that inform system changes and improvements.

Qualificações

• 4–7 years of experience supporting ERP or similar enterprise systems.
• Bachelor's degree in a related field is highly desirable.
• Proven ability to lead requirements gathering and functional design.
• Experience across the system development lifecycle.
• Strong analytical thinking, accuracy, organization, and initiative.
• Skill leading stakeholder meetings and working in cross-functional teams.
• Knowledge of project management methods and a commitment to quality and continuous improvement.
• Experience with ERP and HR/payroll systems, including modules such as HR, payroll, and labor distribution, is strongly preferred.
• Excellent verbal, written, and interpersonal communication skills.

Responsabilidades

• Partner with IT colleagues, central office departments, and remote locations to understand current workflows and opportunities for improvement.
• Lead meetings to capture requirements, define capabilities, and set expectations with stakeholders.
• Translate business needs into functional documentation for technical teams and vendors.
• Maintain project documents, traceability matrices, process flows, test scripts, and decision logs.
• Lead testing from test plans through defect tracking and user acceptance, then support rollout and training.
• Own a portfolio of work, manage priorities, and keep leaders informed on progress.
• Mentor fellow analysts and collaborate with cross-functional teams.

Conhecimentos

ERP/HR payroll systems

Requirements gathering

Cross-functional collaboration

Project management knowledge

Formação

Bachelor's degree in related field

Ferramentas

ERP systems

HR/payroll modules

Descrição da vaga

Pay: $80,000 – $97,000 per year

Location: Near Albany, NY

Employment Type: Full-Time

The Opportunity

Our client, a large mission-driven nonprofit organization, is looking for a Business Analyst to serve as the bridge between its technology team and the departments and locations that depend on its enterprise systems. You'll focus on human resources, payroll, and related people-management applications, making sure the systems work the way the business needs them to. It's a role for an experienced analyst who enjoys listening, asking good questions, and turning business needs into practical, well-documented solutions.

What You'll Be Doing

Partnering with the Business

• Building strong working relationships with IT colleagues, central office departments, and remote locations
• Leading meetings to understand how teams work today, what they need, and where technology could help
• Recommending improvements and new solutions that support organizational goals, while setting clear expectations with stakeholders
• Representing the IT department on committees, focus groups, and cross-departmental initiatives

Designing and Delivering Solutions

• Gathering and documenting requirements, process changes, data elements, and business rules
• Turning those requirements into clear functional documentation for technical teams
• Working with internal developers and vendors to design and deliver solutions
• Maintaining project documents such as requirements, traceability matrices, process flows, test scripts, and decision logs
• Leading testing from test plans through defect tracking and user acceptance, then supporting rollout and training

Managing Your Work

• Owning a portfolio of work, setting your own priorities, and keeping leaders informed on progress
• Leading small to mid-sized projects and informally mentoring fellow analysts
• Communicating with user groups about significant events

Keeping Systems Healthy

• Providing functional support for assigned applications, including upgrades, patches, and fixing application and interface problems
• Assessing the urgency of production issues, restoring service quickly, and documenting root causes to prevent repeat problems
• Being available for on-call or after-hours support when needed
• Giving advanced help to end users and building support guides and training materials
• Working with outside vendors, tracking their deliverables and service levels, and escalating concerns when appropriate
• Looking for ways to automate, streamline, and get more value from existing systems, and keeping up with industry trends

What You Bring

• 4–7 years of experience supporting ERP or similar enterprise systems in a business analyst or related role (equivalent education and experience considered)
• A bachelor's degree in a related field is highly desirable
• Proven ability to lead requirements gathering and functional design on your own
• Experience across the system development lifecycle
• Strong analytical thinking, accuracy, organization, and initiative
• Skill leading stakeholder meetings and working in cross-functional teams
• Knowledge of project management methods and a commitment to quality and continuous improvement
• Experience with ERP and HR/payroll systems, including modules such as HR, payroll, and labor distribution, is strongly preferred
• Excellent verbal, written, and interpersonal communication skills