Business Analyst

Arrivelogistics; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Relocation assistance for non-local

Gym in office

Job summary

Arrive Logistics is seeking a detail-oriented Business Analyst to join our Product team in Chicago. You will partner with a Sr.

Product Manager to translate business requirements into clear technical specs and ensure smooth delivery of capabilities that enhance user experience. You will bridge product, design, and engineering, applying analytical rigor and strong communication to drive product success across the lifecycle.

Qualifications

• Bachelor’s degree or equivalent experience.
• 0–3 years in product operations, business analysis, logistics operations, or similar.
• Experience writing user stories, acceptance criteria, and technical specifications preferred.
• Experience collaborating with engineering, design, and product teams.
• B2B/freight or logistics background is a plus.
• Familiar with agile methodologies and tools like Jira/Confluence.
• Strong written and verbal communication to articulate requirements.

Responsibilities

• Manage day-to-day team operations across product, design, and engineering to deliver roadmap commitments.
• Write and maintain user stories, acceptance criteria, and technical specs based on strategy and requirements.
• Lead agile processes including standups, backlog refinement, sprint planning, and tracking.
• Support Product Manager with research, stakeholder interviews, and documenting requirements.
• Handle operational issues and serve as primary contact for product functionality questions.
• Create and maintain product documentation (feature guides, FAQs, release notes).
• Collect and synthesize user and stakeholder feedback to inform improvements.
• Assist with incident responses and post-mortems to drive process improvements.

Skills

User stories

Acceptance criteria

Cross-functional teamwork

Communication skills

Agile methodologies

Education

Bachelor’s degree in a related field

Tools

Jira

Confluence

Job description

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team we are building together. We are committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

Arrive Logistics’ Product team is seeking a detail-oriented and organized Business Analyst who thrives in a fast-paced, collaborative environment. As a core member of the Product team supporting one of our product domains, you will partner closely with a Sr. Product Manager to manage day-to-day team execution, translate business requirements into clear technical specifications, and ensure smooth delivery of capabilities that enhance user experience. You will serve as a bridge between product, design, and engineering, bringing both analytical rigor and excellent communication skills to drive product success through the full product lifecycle.

Responsibilities

• Manage day-to-day team operations and coordinate across product, design, and engineering to ensure delivery of roadmap commitments.
• Write and maintain clear user stories, acceptance criteria, and technical specifications based on the product manager’s strategy, solution design, and product requirements document.
• Lead agile processes including team standups, backlog refinement, sprint planning, and status tracking to maintain momentum and visibility.
• Support the Product Manager by conducting research, coordinating stakeholder interviews, and documenting business requirements.
• Handle operational issues and support requests, serving as a primary point of contact for questions about product functionality and expected behavior.
• Create and maintain product documentation including feature guides, FAQs, and release notes to support end-user adoption.
• Help collect and synthesize feedback from users, support teams, and stakeholders to inform product improvements.
• Assist with incident response and post-mortems to identify process improvements and prevent recurring issues.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 0-3 years of experience in product operations, business analysis, logistics operations, or a similar role.
• Experience writing user stories, acceptance criteria, and technical specifications preferred.
• Demonstrated ability to work effectively with cross‑functional teams including engineering, design, and product.
• Experience working on B2B products is preferred; a freight or logistics industry background is a plus.
• Familiarity with agile methodologies and tools like Jira, Confluence, or similar platforms.
• Excellent written and verbal communication skills with the ability to clearly articulate requirements and priorities.

Benefits

• Excellent benefits including medical, dental, vision, life, and disability coverage.
• Matching 401(k) program.
• Employee Resource Groups providing learning opportunities.
• Office‑wide engagement activities, team events, happy hours and more.
• Casual dress code.
• Work in the heart of downtown Chicago, IL.
• Transportation reimbursement program with access to CTA and L trains; ability to store bikes safely inside the building.
• LifeStart gym in the office building with Peloton bikes, top-of-the-line equipment, and personal training options.
• Free counseling sessions through the Employee Assistance Program.
• Referral program where you can get paid to work with friends.
• Relocation assistance for non-local candidates.

Your Arrive Experience

When we say “award‑winning culture,” we mean it. We’ve been recognized as a top workplace by Inc., Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee‑founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.

Notice

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [e-mail] for verification.