Business Analysis Manager

Aumni; Ohio; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health care coverage

Retirement plan

Tuition reimbursement

Mental health support

Job summary

Chase is seeking a Product Internal Controls Analysis Manager to lead a strengthened control framework for Small Business Lending. You will focus on risk assessment, real-time issue detection, escalation, root cause analysis and remediation, while leveraging automation and AI to enhance upstream processes.

The role requires coordinating with product teams, risk and compliance partners, and technology controls to ensure effective design and operation of controls in a fast-paced banking

Qualifications

• 7+ years of financial services experience in controls, audit, risk management, or compliance.
• Proficient knowledge of control and risk management concepts.
• Problem solving / Analytical skills – solid critical thinking and attention to detail.

Responsibilities

• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.
• Collaborate with core product team and provide dedicated support for end-to-end management of operational risks within the Small Business Lending Organization and its support functions.
• Identify automation opportunities and lead initiatives leading to automated monitoring outcomes.
• Engage with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions.
• Collaborate with technology partners to ensure technical controls supporting systemic processes are designed and working effectively.

Skills

Risk management concepts

Analytical problem solving

Decision making

Root cause analysis

Autonomy & change management

Microsoft Office

Jira & Confluence

Education

Bachelor’s degree or equivalent experience

Tools

Word

Excel

PowerPoint

Visio

Jira

Confluence

Job description

If you are employee focused, possess analytical skills and have a passion for small businesses then a role as a Product Internal Controls Analysis Manager is for you.

As a Business Analysis Manager in Business Banking Small Business Lending (SBL) Product Internal Controls, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you will ensure the team assists in top down risk analysis, real time control issue detection, escalation, root cause analysis and remediation.

You will be responsible for supporting several key functions within the Small Business Lending Product Organization, with a keen focus on automation of upstream processes and developing efficient ways of monitoring leveraging Artificial Intelligence. As such, technical skills are a plus.

Job Responsibilities

• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Collaborate with core product team and provide dedicated support for the end-to-end management of operational risks within the Small Business Lending Organization and its support functions including:
• Risk identification and dimensioning
• Control design, implementation, and execution.
• Control gaps/break detection and resolutions
• End-to-end continuous assessment of the operational risk environment to reduce financial loss, regulatory exposure, and reputational risk
• Process enhancement recommendations
• Identify automation opportunities and lead initiatives leading to automated monitoring outcomes.
• Engage with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
• Collaborate with technology partners to ensure technical controls supporting systemic processes are designed and working effectively.

Required qualifications, capabilities, and skills

• 7 minimum years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
• Problem solving / Analytical skills – solid critical thinking, attention to detail; able to synthesize large amounts of data and formulate appropriate conclusions.
• Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making
• Ability to understand root cause and identify control gaps and weaknesses. Develop timely and sustainable controls.
• Work autonomously to effect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) as well as Jira and Confluence

Preferred qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience preferred, but not required
• Business knowledge – ability to understand the business / knowledge of regulation surrounding business
• Implementation skills - Writing Issues, Action Plans, Procedures, Change Management, etc.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.

Join the team providing financial solutions to over 6 million small businesses across the country at one of the world’s most innovative banks.