Business Analysis Manager

Wolters Kluwer United States Inc.; Indianapolis (IN); Hybrid; USD 90,000 - 157,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer International is seeking a Business Analysis Manager, Sales Operations to partner with Sales Leadership and cross-functional teams, delivering operational insight and data-driven guidance to improve sales performance.

The role emphasizes pipeline management, forecasting discipline, and performance analysis across Finance and Global Sales Operations, with responsibility for adopting and optimizing sales tools and systems.

Qualifications

• Bachelor’s degree in business, finance, economics, analytics, information systems, or a related field.
• 5+ years of experience in Sales Operations, Revenue Operations, Business Operations, Business Analysis, Sales Strategy, Finance, or a related discipline.

Responsibilities

• Lead sales analysis and intelligence efforts delivering insights on KPIs and objectives.
• Drive pipeline management and a disciplined forecasting cadence using leading and lagging indicators.
• Conduct deep analysis of sales metrics to uncover performance and productivity trends.
• Perform specialized operations analyses to inform strategic decisions.
• Provide high-level data analysis and present insights to senior management.
• Collaborate with Segment and Regional Sales VPs, Global Sales Operations, and Finance to ensure full delivery of all sales planning components.

Skills

Salesforce

Power BI

Sales analytics platforms

SQL

Tableau

Python

R

Education

Bachelor’s degree in business/related field

Job description

About the Role

As a Business Analysis Manager, Sales Operations, you will serve as a trusted business partner to Sales Leadership by providing operational insight, analytical support, and process leadership. You will apply specialized knowledge of sales operations, business analysis, and industry practices to support data-driven decision-making and improve the effectiveness of the sales organization. You will work independently, using sound judgment in complex situations, while partnering with Sales Leadership, Global Sales Operations, Finance, and other cross-functional stakeholders. This role supports the sales forecast cadence, pipeline management, performance analysis, operating rhythms, process improvement, and strategic initiatives that contribute to improved sales performance and business outcomes.

Responsibilities

• Lead sales analysis and intelligence efforts, delivering actionable insights and recommendations on performance against KPIs and business objectives.
• Drive strong pipeline management and a disciplined forecasting cadence that incorporates both leading and lagging indicators.
• Conduct deep analysis of sales metrics to uncover performance and productivity trends.
• Perform specialized operations analyses to inform strategic decisions.
• Provide high-level data analysis and present insights to senior management.
• Collaborate with Segment and Regional Sales VPs, Global Sales Operations, and Finance to ensure complete and accurate delivery of all sales planning components.
• Establish and maintain best-in-class sales operating rhythms and cadences.
• Offer expert guidance and ensure effective adoption and usage of sales tools and systems.
• Independently identify and drive process improvement initiatives.
• Lead and manage specialized and complex projects.

Skills

• Demonstrable experience delivering advanced sales analysis and business intelligence to Sales Leaders.
• Experience leading structured pipeline management and forecasting processes using leading and lagging indicators.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and identify meaningful insights.
• Strong communication and presentation skills, including the ability to present clear, compelling recommendations to senior management.
• Adept at building collaborative, productive relationships with senior cross-functional stakeholders in complex, matrixed environments.
• Proven ability to build automated, database-driven workflows and reduce reliance on manual spreadsheets.
• Proficient in Salesforce, Power BI, and sales analytics platforms, with experience supporting adoption, data integrity, and effective system utilization.
• Experience with SQL, Tableau, Python, R, or similar analytical tools.
• Demonstrated ability to develop and implement process analyses, mappings, and improvements.
• Strong project leadership skills, including the ability to manage complex projects independently.
• Strong business acumen and understanding of business operations, sales processes, and industry trends.
• Highly organized, accountable, and able to move initiatives forward with precision and clarity.

Qualifications

• Education: Bachelor’s degree from an accredited college or university in business, finance, economics, analytics, information systems, or a related field.
• Experience: 5+ years of experience in Sales Operations, Revenue Operations, Business Operations, Business Analysis, Sales Strategy, Finance, or a related discipline.

Location & Hybrid

#LI-Hybrid

Compensation

$89,600.00 - $157,000.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.

Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes.

Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains.

We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems.

Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.

With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics.

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being.

That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences.

We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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