Business Analysis Manager

Rentokil North America; Charlotte (NC); On-site; USD 122,000 - 148,000; Full time

Benefits offered by this job

Health benefits

Tuition Reimbursement

401(k) retirement plan

Vacation days & sick days

Company-paid holidays & floating renew

Job summary

Rentokil North America seeks a high-impact Business Analysis Manager to lead the BA function within IT Delivery Operations. You will oversee a team of Business Analysts, aligning business objectives with technical delivery across corporate systems and driving continuous process improvements.

You will champion BA governance, manage multi-project capacity, and mentor senior staff while partnering with IT Demand Management and offshore partners to ensure high-quality outcomes.

Qualifications

• 10+ years of progressive experience in business systems analysis or process engineering within cross-functional teams.
• 7+ years of direct people management or practice leadership experience overseeing business analysis teams.
• Proven background standardizing BA methodologies and managing resource capacity across concurrent projects.
• Experience with vendor relationships and staff augmentation models.
• Experience with Agile, SAFe, Waterfall, and Hybrid frameworks.

Responsibilities

• Define and govern enterprise Business Analysis frameworks across SDLC delivery models.
• Provide executive escalation support and strategic direction on high-complexity initiatives.
• Lead continuous improvement of requirements lifecycle and templating tools to reduce gaps.
• Maintain centralized Knowledge Management for reusable patterns and documentation.
• Oversee capacity planning and multi-million dollar resource allocations with offshore partners.
• Ensure alignment of BA work with end-user needs through shadowing and stakeholder engagement.
• Guide Senior BAs in structuring verification, test strategies, and UAT workflows.
• Mentor and develop Senior Business Analysts to sustain high performance.

Skills

Executive communication

Stakeholder alignment

Analytical execution

Strategic oversight

Leadership

Education

Bachelor's or Master's in CS/IT/Business

Systems Engineering or Operations Management

Tools

Jira

Confluence

Visio

Lucidchart

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to \"protect people, enhance lives, and preserve the planet.\"OverviewThe Business Analysis Manager provides strategic leadership and operational oversight for the Business Analysis function within IT Delivery Operations. Managing a team of Business Analysts and partnering with IT Demand Management, this role aligns operational business objectives with technical execution across corporate systems. The position governs delivery quality, standardizes methodologies, and establishes frameworks for continuous process improvement and knowledge management.Candidate RequirementsDefine, scale, and govern enterprise Business Analysis frameworks and standards across all SDLC delivery models, establishing best-in-class KPIs, delivery benchmarks, and quality gates across global IT delivery portfolios.Provide executive escalation support and strategic direction on high-complexity, mission-critical enterprise initiatives, ensuring seamless continuity across high-risk portfolio deployments.Drive continuous improvement across the requirements lifecycle, optimizing analytical tools (Jira, Confluence, Visio, Lucidchart) and templates to streamline timelines and reduce specification gaps.Maintain authority over requirement maturity, ensuring strict readiness criteria are met before project handoffs to engineering.Maintain a centralized Business Analysis Knowledge Management framework to preserve reusable functional patterns, system dependencies, and process documentation.Lead professional development for the team through targeted coaching in requirement elicitation, gap analysis, process engineering, and user acceptance testing (UAT) facilitation.Lead strategic capacity model planning and multi-million dollar resource allocations across internal teams and offshore/third-party augmented partners, optimizing unit costs and ensuring operational elasticity against portfolio demand.Manage external business analyst partners to support variable portfolio demand while maintaining quality and methodology standards.Ensure the team maintains direct exposure to operational environments through regular job shadowing, ensuring alignment with end-user needs.Promote a consultative partnership model, guiding BAs to offer proactive recommendations and validate technical assumptions with stakeholders.Serve as a trusted advisor to senior business and IT executives, driving strategic alignment between business strategy and IT delivery capabilities while influencing enterprise digital transformation roadmapsProvide direct individual contributor coverage to maintain delivery continuity during peak resource demands or operational staffing gaps.Lead requirement gathering, technical specification development, and functional design on complex or strategic enterprise initiatives.Guide Senior BAs in structuring verification scenarios, test strategies, and user acceptance sign-off workflows aligned with defined business rules.Facilitate post-implementation review sessions to evaluate scope variance, analyze root causes of requirement drift, and refine operational standards.Provide direct management, mentorship, and performance guidance to Senior Business Analysts, fostering a high-performance culture.Lead the team through complex technology transformations and evolving scope constraints while maintaining alignment with operational milestones.EducationBachelor's or Master’s Degree in Computer Science, Information Technology, Business Administration, Systems Engineering, Operations Management, or a related field (or equivalent professional experience).Experience10+ years of progressive experience in business systems analysis, functional requirements management, or process engineering within cross-functional teams.7+ years of direct people management or practice leadership experience overseeing business analysis teams.Proven background standardizing BA methodologies, establishing knowledge management practices, and managing resource capacity across concurrent projects.Demonstrated experience managing vendor relationships and staff augmentation models.Extensive experience producing user stories, technical specifications, acceptance criteria, and process workflows within Agile, SAFe, Waterfall, and Hybrid frameworks.Proven ability to translate strategic business objectives into technical execution plans.Experience within field operations, home services, or multi-site service delivery industries preferred.Skills & CompetenciesMethodology Governance: Proven expertise in establishing, embedding, and auditing business analysis methodologies, documentation standards, and quality controls across projects.Capacity & Knowledge Management: Strong proficiency in resource forecasting, workload balancing, and institutional knowledge preservation.Analytical Execution: Ability to deliver high-level strategic oversight alongside hands-on technical specification authoring and complex functional design.Operational Alignment: Ability to translate business operations and user workflows into functional system architectures and strategic solutions.Tooling Proficiency: Advanced familiarity with enterprise management utilities and diagramming applications, including Jira, Confluence, Visio, and Lucidchart.Stakeholder Alignment: Strong negotiation and collaboration skills across senior business executive and technical engineering leadership.All applicants must be currently authorized to work in the United States on a full time basis. No sponsorship is available now or in the future for this position.Base Pay Range $122,000 - $148,000 / yearWhile starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).#LI-RemoteWhy Choose Us?A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.Click here to read more about our Total Rewards Program which includes:Professional and Personal GrowthMultiple avenues to grow your careerTraining and development programs availableTuition Reimbursement benefits (for FT Colleagues)Health and WellnessHealth benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much moreFull-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1Savings and Retirement401(k) retirement plan with company-matching contributionsWork-Life BalanceVacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibilityWe are looking for individuals who want to make a difference where our customers live and work. Is that you?This company is a Drug Free workplace.Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.