Business Analysis Advisor - C&IB Business Technology Servicing

PNC; United States; Hybrid; USD 75,000 - 125,000; Full time

Job summary

PNC is seeking a Business Analysis Advisor within its C&IB Business Technology Servicing organization, based in Pittsburgh or Philadelphia, PA; Cleveland, OH; Chicago, IL; or Charlotte, NC.

You will lead requirements gathering, translate business needs into clear specifications, and mentor teammates, guiding complex projects with stakeholders and technology teams.

This position may be eligible for remote work in select geographic locations, with in-office participation as needed.

Qualifications

• Strong data analysis with Excel, including pivot tables and advanced functions.
• Experience with agile software development and requirements gathering.
• Excellent written and verbal communication for technical and non-technical audiences.

Responsibilities

• Directs the research, discovery, collection and interpretation of business requirements.
• Participates in the development and review of complex processes and procedures, workflow analytics and reporting.
• Mentors, leads and coaches other associates to transfer knowledge.
• Oversee the development and maintenance of all applicable policies and procedure documentation.
• Translates business needs and processes by partnering with stakeholders to determine needs.
• Leads multiple BA project management processes through planning, QA and effectiveness assessment.
• Drives the development, analysis and distribution of complex reporting.

Skills

Data analysis

Excel

Requirements gathering

Agile methodologies

Communication

Education

Bachelor's degree

Tools

APIs

Job description

Position Overview

R234868

Job Profile

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analysis Advisor within PNC's C&IB Business Technology Servicing organization, you will be based in Pittsburgh or Philadelphia, PA; Cleveland, OH; Chicago, IL; or Charlotte, NC.

Job Description

• Directs the research, discovery, collection and interpretation of business requirements.
• Participates in the development and review of complex processes and procedures, workflow analytics and reporting.
• May provide senior level consultation and communications with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
• Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams.
• Independently mentors, leads, and coaches’ other associates affect knowledge transfer.
• Oversee the development and maintenance of all applicable policies and procedure documentation.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.
• May communicate with senior level stakeholders and technology teams on complex business requirements.
• Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment.
• Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Specific Responsibilities Include, But Are Not Limited To

• Identify business needs and define solution approach and scope to address those needs.
• Lead requirements gathering sessions to understand business needs and translate them into clear, actionable requirements.
• Research and resolve commercial lending business and technical issues, including communication with management and end users.
• Develop process and data flow documentation, including current and future state mappings.
• Design and execute comprehensive test cases and provide guidance to other testing resources as needed.
• Ensure solutions align with and fulfill business goals and objectives.
• Participate in Agile ceremonies and write, review, and refine user stories
• Experience writing requirements for and testing APIs is preferred but not required.

Key Skills And Experience

• Strong data analysis skills with proficiency in Excel (pivot tables, advanced functions) Excellent requirement gathering, documentation, and problem solving skills
• Experience in agile methodology for software development
• Ability to structure ambiguous information and create clear, actionable output
• Excellent written and verbal communication skills for both technical and non-technical audience

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model

Competencies

Analytical Thinking, Business Assessment, Business Process Modeling, Consulting, Effectiveness Measurement, Information Capture, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required Or Preferred Language Assessments

Pay Transparency

Base Salary: $75,000.00 – $125,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 09/15/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.