Business Advisor

Mountain America Credit Union; Arizona; Hybrid; USD 50,000 - 75,000; Full time

Job summary

Mountain America Credit Union is seeking a Business Advisor to support business members in Arizona. You will deepen relationships through diagnostic conversations, virtually or by phone, and guide members to MACU products and services.

You will handle referrals, manage opportunities, and collaborate with branches to improve the member experience. The role requires knowledge of banking products for small businesses, strong communication, and the ability to work autonomously in a fast-paced

Qualifications

• 2+ years of sales experience preferred.
• Associates' degree in business, marketing, finance, or related field preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Act as a reliable advisor to business members.
• Explain Treasury Management products and benefits.
• Consult on financial tools and services for members.
• Partner with front-line departments to serve members.
• Manage incoming branch referrals and expand relationships.
• Maintain a sales pipeline from start to finish.
• Complete onboarding documentation for products and services.

Skills

Sales experience

Inside sales

Communication skills

Autonomy

Education

Associates' degree in business/marketing/finance

2+ years related sales/relationship management experience

Tools

MS Excel

CRM systems

Video conferencing tools

Job description

Job Summary

The Business Advisor (BA) supports the needs of business members at the credit union. As an industry expert in the banking needs of small businesses, the BA deepens relationships with business members through diagnostic conversations, either virtually or over the phone. This role involves assessing needs, offering advice, and assisting members with MACU products and services. The primary responsibility is to field business product referrals from branches and assist members promptly and professionally. This position is part of the Business Services department and reports to a Business Services Regional Manager.

Job Description

To be effective, an individual must be able to perform each essential duty successfully:

• Act as a reliable advisor to business members.
• Be fluent in our Treasury Management suite of products and their benefits to members.
• Consult with members proactively and reactively about available financial tools and services.
• Partner with various front-line departments to better serve members.
• Manage incoming branch referrals.
• Mine portfolio (within assigned segment) and make outbound contact to expand relationships and implement additional products.
• Effectively manage a pipeline of sales opportunities from start to finish.
• Accurately complete documentation needed to onboard products and services for members.
• Navigate through basic and complex sales cycles of new and existing opportunities.
• Prospect for new qualified businesses within the market.
• Be resourceful and strategic on more complex setups.
• Possess strong written and verbal communication skills.
• Complete high-quality applications in a timely and professional manner.
• Display collaborative behavior with internal and external partners, resulting in new business opportunities and an overall better member experience.
• Convey a strong value proposition to branch teams and partners.
• Represent MACU core values.

Knowledge, Skills, and Abilities

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• 2+ years of sales experience.
• 1+ years of inside sales experience preferred.
• Basic banking acumen preferred.

Education

• Associates' degree in business, marketing, finance, or related field preferred.
• OR 2+ years combined with experience in sales or relationship management.

Licenses, Certifications, Registrations

n/a

Managerial Responsibility

n/a

Computer/Office Equipment Skills

• Ability to demo MACU products and services both virtually and in person.
• Strong ability to perform daily job tasks using video calling software. (Zoom, Teams, etc)

Presentation Skills

• Strong Presentation Skills Language Skills Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations.

Language Skills

• Bilingual Preferred (English & Spanish)

Other Skills and Abilities

• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Ability to have a professional conversation virtually or over the phone with business members.
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.
• Adaptive to change, responds positively to altered circumstances or conditions.
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
• Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams.
• Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.)

Physical Abilities / Working Conditions

Physical Demands

• Ability to sit, talk and hear consistently.
• Ability to stand, walk, and use hands to handle or reach occasionally.

Vision Requirements

• Close vision (clear vision at 20 inches or less).
• Distance vision (clear vision at 20 feet or more).

Weight Lifted or Force Exerted

• Ability to lift up to 30 pounds occasionally.

Environmental

• No unusual environmental factors (typical office).
• Noise Environment Moderate noise (business office with computers and printers, light traffic).

Eligibility

This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.

Equal Opportunity

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

About Us

Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America. Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions.