Business Administration Intern

Kids in the Game; New York (NY); On-site; USD 2,538 - 3,041; Part time

Benefits offered by this job

Completion bonus

Potential part-time paid extension

Class credit

Job summary

A community-focused organization in New York City seeks a Business Administration Intern to engage with customers and support youth development programs. This unpaid internship lasts 14-18 weeks, requiring 25-35 hours per week on-site. Responsibilities include analyzing inquiries, establishing customer service best practices, and conducting market research. Ideal candidates should be passionate about sports and eager to learn, with strong communication and problem-solving skills. A $200-$300 completion bonus is offered upon successful internship completion.

Qualifications

• Resourceful, comfortable operating autonomously, and seeks guidance when needed.
• Responds quickly and never leaves messages unanswered.
• Passionate about sports-based youth development.
• Handles workload increases and executes tasks on time with high detail.
• Communicates effectively and collaborates well with others.
• Maintains composure and empathy in conversations.
• Loves learning new things.
• Uses technology as a driver of innovation.
• Open to feedback for continuous improvement.

Responsibilities

• Engage with prospective customers via phone, email, and scheduled events.
• Analyze inquiries to improve response practices.
• Establish best practices for customer service protocols.
• Master registration and CRM platforms.
• Stay updated on program calendars to anticipate questions.
• Assist with customer support processes.
• Conduct market research via surveys and interviews.
• Collaborate internally to ensure stakeholders have necessary information.

Skills

Customer engagement

Problem-solving

Communication

Resourcefulness

Technology-driven innovation

Tools

CRM

Project management platforms

Job description

Business Administration Intern

Join Our Movement to Inspire the Next Generation!

Overview

Kids in the Game offers sport and enrichment programs in schools and communities throughout New York City. Our goal is to provide positive experiences and opportunities through sports and creative play, helping children embrace new experiences, adopt healthy lifestyles, and build integrity. We focus on four impact areas:

• Enhancing emotional intelligence
• Creating a positive sense of self
• Developing NYC into the nation’s top talent hub
• Integrating our communities

We are a Certified B Corporation committed to doing business for good, striving daily to positively impact the lives of our youth.

What We Are Looking For

This role reports directly to the Director of Customer Experience and supports the Marketing Coordinator. The intern will interface with our community publicly, our customers privately, and the Kids in the Game team internally, cultivating positive relationships and contributing to strategy and implementation.

Internships run seasonal throughout the year, 14‑18 weeks long, 25‑35 hours per week in person at our office.

• Fall 2025: September 8 – December 19
• Spring 2026: January 12 – May 15
• Summer 2026: May 18 – August 21

Compensation: Internships are unpaid for the first term. A $200‑$300 completion bonus is offered, with potential part‑time paid extension and class credit.

You’ll Know This Role Is For You If

• You thrive when connecting with people and delight others in everyday interactions.
• You take pride in solving problems and creating value.
• You are intrigued by technology and enjoy experimenting with it.
• You enjoy solving puzzles.
• You recognize that successful business relies on behind‑the‑scenes work.

Key Functions

• Engage with prospective customers via phone, email, and scheduled events.
• Analyze repeat inquiries to improve response practices and reduce confusion.
• Establish best practices for customer service protocols.
• Master registration, CRM, and project management platforms.
• Stay updated on program calendars to anticipate questions and comments.
• Assist with customer support processes (payment processing, form collection, health records, etc.).
• Conduct market research via surveys, interviews, focus groups, on‑site observations, and analyze reports.
• Collaborate internally to ensure stakeholders have necessary information.

What You’ll Love About Us

• We are a youthful, passionate, and committed team dedicated to youth and city.
• We support each other personally and professionally, encouraging a growth mindset.
• We use games and team‑building exercises to foster a robust culture.
• We provide flexibility to work outside the office and explore all parts of NYC.
• We regularly participate in social leagues, workout classes, and sporting events.

Diversity, Equity, and Inclusion

We are committed to creating a diverse, equitable, and inclusive environment for all interns and employees. We recruit from across the city, state, and country, partnering with organizations to improve access for chronically discriminated or low‑income groups.

Qualifications

• Resourceful, comfortable operating autonomously, and seeks guidance when needed.
• Responsive and never leaves messages unanswered.
• Has a passion for sports‑based youth development.
• Handles workload influxes and executes tasks on time with high detail.
• Communicates effectively and collaborates well with others.
• Maintains composure and empathy in conversations.
• Loves learning new things.
• Uses technology as a driver of innovation.
• Opens to feedback for continuous improvement and growth.