Bus Person

Tavistock Restaurant Collection; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Tavistock Restaurant Collection in Boston is seeking a dedicated Bus Person to deliver exceptional hospitality and ensure cleanliness in the restaurant. The ideal candidate will have a high school education, good communication skills, and previous hospitality experience is preferred. Key responsibilities include maintaining cleanliness, setting up tables, and contributing to a team-oriented environment. This role emphasizes adaptability, attention to detail, and teamwork, making it vital to the overall guest experience.

Qualifications

• Ability to adapt to changing business needs and varying customer needs.
• Diligently attends to details and pursues quality in tasks.
• Listens effectively and communicates clearly with others.
• Exudes confidence and self-belief in performing job functions.
• Delivers excellent customer service to guests and team members.
• Proactively recognizes situations that require initiative.
• Ability to resolve challenges and problems competently.
• Promotes cooperation within a team to achieve goals.

Responsibilities

• Deliver genuine hospitality and establish connections with guests.
• Contribute to the overall success of the restaurant.
• Communicate effectively with guests and team members.
• Ensure cleanliness and orderliness in the restaurant environment.
• Set and reset tables in a timely manner according to standards.
• Carry dirty dishes to the cleaning area as needed.
• Handle guest complaints professionally.
• Maintain high levels of cleanliness and sanitation.

Skills

Adaptability & Flexibility

Attention to Detail

Communication

Confidence

Customer Focus

Initiative

Problem Solving

Teamwork

Education

High School

Job description

POSITION SUMMARY
The Bus Person is responsible for delivering hospitality to our guests with genuine and personable conversation and service. This position is critical to our guest’s overall experience as the Bus Person must ensure the environment is clean, orderly and stocked for our guests and team members.

Essential Functions

• Deliver genuine hospitality to and establish emotional connections with our guests
• Contribute to the overall teamwork and success of the restaurant
• Communicate effectively with guests and team members
• Maintain proper grooming and uniform standards
• Ensure interior and exterior cleanliness of restaurant
• Set and reset tables perfectly guest ready in a timely manner
• Sweep floors throughout entire restaurant
• Carry dirty dishes, glassware, and silverware to the dish area for cleaning
• Handle guest complaints professionally and alert a manager immediately
• Communicate with managers and hosts regarding table availability and key table updates
• Maintain high level of cleanliness and sanitation
• Demonstrate professional and gracious demeanor at all times
• Perform all opening, running, and closing duties accurately
• Perform any job function requested by the management team

Qualifications

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Communication – Listens to others and communicates in an effective manner
• Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
• Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving – Resolves difficult or complicated challenges
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Requirements

Education: High School; able to communicate (speak, read, and write) in English

Experience: Previous hospitality experience is preferred

Computer Skills: N/A

Certificates & Licenses: N/A

Other Requirements: N/A